What users are saying about
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Top Rated
1882 Ratings
1 Rating
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Score 6 out of 100

TeamViewer

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Top Rated
1882 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Impero Remote Manager (discontinued)

Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
Anonymous | TrustRadius Reviewer

TeamViewer

Well suited for a company with a large geographic footprint. It allows users to get remote support without the cost of travel time. Has some trust that we cannot just take over their computer at any time without their permission.Great as a majority of the users are contractors, and provide their own tech, they can install it on their machine from the public site and it will work with our business accounts.
Ryan Scherding | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Impero Remote Manager (discontinued)
4.5
TeamViewer
8.3
Screen sharing
Impero Remote Manager (discontinued)
7.0
TeamViewer
9.1
File transfer
Impero Remote Manager (discontinued)
4.0
TeamViewer
8.4
Instant message
Impero Remote Manager (discontinued)
5.0
TeamViewer
7.9
Secure remote access with Smart Card authentication
Impero Remote Manager (discontinued)
5.0
TeamViewer
8.3
Access to sleeping/powered-off computers
Impero Remote Manager (discontinued)
2.0
TeamViewer
7.5
Over-the-Internet remote session
Impero Remote Manager (discontinued)
5.0
TeamViewer
8.9
Initiate remote control from mobile
Impero Remote Manager (discontinued)
4.0
TeamViewer
8.3
Remote management of servers & workstations
Impero Remote Manager (discontinued)
6.0
TeamViewer
8.6
Remote Active Directory® management
Impero Remote Manager (discontinued)
3.0
TeamViewer
8.4
Centralized management dashboard
Impero Remote Manager (discontinued)
3.0
TeamViewer
8.1
Session record
Impero Remote Manager (discontinued)
6.0
TeamViewer
8.3
Annotations
Impero Remote Manager (discontinued)
3.0
TeamViewer
8.3
Monitoring and Alerts
Impero Remote Manager (discontinued)
5.0
TeamViewer
8.0
Multi-platform remote control
Impero Remote Manager (discontinued)
5.0
TeamViewer
8.6

Pros

Impero Remote Manager (discontinued)

  • It allows us to keep track of our students.
  • The user interface is really easy to use and understand.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

Impero Remote Manager (discontinued)

  • It crashes frequently, so that could be fixed.
  • The ability to take over a student's screen could be a little easier as well.
Anonymous | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 52 answers
The CEO loves teamviewer and prefers it to logmein so I am sure he will request to renew it when it comes up for renewal. It has proven its worth to the CEO so he will be a lifetime fan of Teamviewer and will always want to keep his subscription active
Andrew Shannon | TrustRadius Reviewer

Usability

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Impero Remote Manager (discontinued)

Impero Remote Manager (discontinued) 8.0
Based on 2 answers
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.6
Based on 66 answers
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
Clint Freeman | TrustRadius Reviewer

Online Training

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Impero Remote Manager (discontinued)

In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
Anonymous | TrustRadius Reviewer

TeamViewer

We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is also easy to understand and use, even for novice users, which many of us are. Finally, its great advantage is that it is free for non-commercial use.
Julie Hart-Thompson | TrustRadius Reviewer

Scalability

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Impero Remote Manager (discontinued)

  • It keeps students on task.
  • It allows our teachers to better manage how their students are using Chromebooks.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Impero Remote Manager (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Impero Remote Manager (discontinued) Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Impero Remote Manager (discontinued)
6.0
TeamViewer
8.3

Likelihood to Renew

Impero Remote Manager (discontinued)
TeamViewer
9.5

Usability

Impero Remote Manager (discontinued)
TeamViewer
8.9

Reliability and Availability

Impero Remote Manager (discontinued)
TeamViewer
9.0

Performance

Impero Remote Manager (discontinued)
TeamViewer
9.0

Support Rating

Impero Remote Manager (discontinued)
8.0
TeamViewer
7.6

In-Person Training

Impero Remote Manager (discontinued)
TeamViewer
5.0

Online Training

Impero Remote Manager (discontinued)
TeamViewer
8.9

Implementation Rating

Impero Remote Manager (discontinued)
TeamViewer
10.0

Scalability

Impero Remote Manager (discontinued)
TeamViewer
9.0

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