Indeed Hiring Platform vs. SmartRecruiters, now part of SAP SuccessFactors

Indeed is perfect for a low recruiting budget. It was the only platform we had had for a very long time, and it served us well. We are a very large company with Sites all over the US and Canada, with each of our 31 offices having their own Indeed accounts, so sometimes it is hard to get my new recruiters set up with an account, as they think it is fraudulent, and I often have to get on the phone with them to verify the user as our Corporate office is in PA., but we are largely remote, so we have people from around the country.

Incentivized

SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other

Incentivized

• The set-up of the event asks for important details to maximize the effectiveness of the event, but is also very simple.
• The opportunity for you to create more personal connections with each candidate, while also providing a virtual hiring experience.
• The actual hiring event platform that is utilized during the execution of the event is simple, user-friendly, and aesthetically pleasing.

Incentivized

• Job Referrals - can easily refer others to a job posting and view the status
• Job Postings - can easily search for job openings and read job description and criteria
• Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is

Incentivized

• Although we have a sponsored jobs agreement, so candidates are directed to our website to apply, I have heard recruiters say the old view to where you can see the candidates that applied through Indeed is helpful.
• Disabling job posting permissions from certain users would be helpful. Only admin should be able to post jobs (that aren't free). It would help better manage our invoicing and billing with Indeed.

Incentivized

• Not having feature of referral data, who has referred
• Another problem is that in [the] emails section it shows 'company name' field will show as Smartrecruiters vs. the name of our agency that will make confuse to [candidates]
• Major problem of this is that it does not support api in the free version

Incentivized

Indeed is great because it seems like a lot of IT consultants and IT resources use it to find new opportunities. The platform is continuously innovating and the price can be reasonable if managed actively and properly when setting up the job posting. I don't give it a 10 because the method of promoting your posting and their cost per applicant value is NOT transparent at all. It is dynamic according to market conditions which we have to assume is in the favor of the company making money and NOT serving us as customers. But maybe we are being too cynical? We say this because their search feature to find our posting and our company information from the candidate's side is suprisingly not very good. Why does only exact match searches work vs returning posts or company information if the candidate does NOT have the exact matching words. That is not how most search tools/engines work. They return the most relevant first and everything else afterward, but Indeed does not seemingly do this from our experience. If we do not enter exact key word matching our job postings and company information is not returned from the candidate search perspective.

Incentivized

I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.

Incentivized

Overall usability is very good, for our company it's been helpful for us to be able to navigate a large applicant pool. We've also found the prompts and icons to be very intuitive and aesthetic. Issues have mostly been on the applicant end and the interview option, while helpful, has also had some minor usability issues in the past.

Incentivized

I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.

Incentivized

Rarely is there an issue and if the product is down, it typically is restored quickly.

I have no complaints about performance. The system works virtually flawless.

The support team at indeed is very responsive and does a great job of helping you with any problems or questions you may have. They are also very helpful with setting up a budget for your postings to help in getting more applicants for skilled or hard-to-fill positions. We have used many job applicant platforms and indeed is by far the best to work with.

Incentivized

Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.

Incentivized

Quick and easy to learn.

Incentivized

It showed us everything we needed

Incentivized

Integration was easy and painless. Really had no issues throughout the process, and Indeed did not offer us support options. Glad that the system is helpful since Indeed's customer service is not. I do wish they had better support options, even a phone number to call if we run into issues.

Incentivized

It really was a painless and easy process to switch to SmartRecruiters.

Over the years we have used many different companies. From Career Building, to glass door to Monster and google. All have been sucessful over time and then a new product and service comes and takes its place. Monster was the best company for a long period of time. Now Indeed is the leader in this type of service

Incentivized

We previously used SnapHire which required a different account for each of our brands, and SmartRecruiters has been a vast improvement for our business in integrating our brands onto one applicant tracking site. This improves both the recruiter and hiring manager experience, and is much more user-friendly for tracking job approvals and postings, and tracking candidates through their applications.

Incentivized

No explanation really, just a great product.

• My healthcare client had 55 RSVPs and 19 attendees which were well above their expectations for the event. I think this event significantly reduced the time to hire for those who attended the event.
• My customer service client had to cancel their event, but for their next one, they are definitely hoping it will have a great ROI since they are able to hire a high volume for each role.

Incentivized

• SmartRecruiters has unified the approach of my recruiting team, so everyone is processing their jobs the same way, which gives me the confidence that my payroll system will be loaded correctly.
• SmartRecruiters has offered me integrations with electronic signatures, background checks, and job boards so that I don't have to manage multiple platforms to see recruitment/hiring information.
• SmartRecruiters has given me the ability to see at-a-glance how we are doing in recruiting and our application volume to see how well our efforts are working.

Incentivized