Infosec IQ vs. ManageEngine Endpoint Central

Infosec IQ stands out as an excellent solution for conducting recurrent trainings and running simulated phishing campaigns. The platform not only offers robust features but also provides prompt and reliable support to its users. This level of assistance ensures a smooth experience and helps address any questions or concerns that may arise during training or campaign execution.One notable advantage of Infosec IQ is its support for Single Sign-On (SSO) functionality. This feature enables users to access the platform seamlessly using their existing credentials, eliminating the need for separate login information. By integrating with an organization's existing authentication system, Infosec IQ simplifies user management and enhances security by leveraging established access controls.In summary, the strengths of Infosec IQ include its comprehensive training and simulated phishing capabilities, excellent support services, and the convenience of SSO integration. These features contribute to a more efficient and effective training experience, allowing organizations to strengthen their cybersecurity defenses while minimizing administrative burdens.

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For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.

• The content for AwareEd training is robust and extensive. Many cybersecurity topics available for training material. As well as the ability to print promotional training sheets that can be displayed in break rooms, training rooms, hallways, etc.
• The built-in phishing simulation templates are great! Recently, Infosec IQ added a new category called "Catch of the Week" that has very realistic phishing simulations that are much more effective and great examples of the types of phishing scams being used today.
• Reporting works very well and provides information that can be shared with department managers so they can have visibility on how well their team members are meeting the cybersecurity training requirements.

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Phishing simulation sending configurations can be complex and cumbersome.
• Reports and report options could be better. More canned reports and better data sorting & filtering.
• Some training modules can be difficult to complete on iPads, Android, or other tablets with no mouse.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

So far this platform has worked really well for our company. Feedback has been great from our users because training is interesting, interactive and always being updated. Phishing simulations have been extremely helpful for us to stay compliant with ISO requirements and provide insight into areas we need to improve upon to educate our users better and make them more aware of vulnerabilities and threats

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ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

They continue to work on the interface but there are still weird places where you have to hover to see options come up, weird navigation sometimes. Administering is not my favorite part of it. Need to increase their capability for uploading your own training.

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Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.

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I’ve never experienced an outage

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InfoSec system has been up 100% since we started. never had a latency issue

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We've gotten great help when we needed it. When our IT guy left who managed security, we had limited knowledge internally with all of the configuration and implementation. Support helped get us running quickly. They spent an hour or so with the new IT person and they hit the ground running. That was super easy.

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The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

Efficient and effective. Responsive

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preparing a presentation and a step by step was really easy

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It is so very easy to set up and use and get going with, which makes the implementation process very quick and efficient.

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It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Infosec [IQ] is lightyears ahead of cofense. They did not even have training videos on their platform. The cost for cofense also went up by nearly triple for education. Creating phishing emails was a chore and some things were not possible. Infosec [IQ] has much better templates and creating emails from scratch is a ton easier.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Pricing per user is reasonable for an annual contract. Not a bad investment considering that phishing emails and other threats are popping up daily in our users email accounts. Imagine if they did not know how to identify threats and how to be more careful in clicking links, it would have a been a far more expensive endeavor to recover from a network attack.

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It’s designed for small and large companies

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They're well fitted for my business requirements. Reporting fraud actions and data piracy is important for my company's healthy life. More restricted access to hacking thus ensuring a safe workplace

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• When we were threatened with a major price hike, we were able to transition to Infosec IQ at our current cost despite being a new account and the delta cost difference being high.
• Allowing our larger clients to access and administrate themselves cuts down on requests.
• The Outlook plug-in minimizes tickets asking our technicians 'is this spam?'

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info