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Great Employee awareness tool
Updated July 31, 2023

Great Employee awareness tool

Mehdi Gafsi, MCSE, MCSA, V | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infosec IQ

Employee awareness is our first line of defense against malware and phishing. Having our users periodically go through phishing campaigns and trainings builds a strong wall against malicious activities
  • great phishing campaigns
  • complete video platform that touches all fields
  • Great AD integration
  • better admin dashboard
  • Ease of use for employees
  • Easy integration and sync with AD
  • great user awareness after the first training
  • More emails reported by users as phishing or malicious
User friendly interface, ease of management for the admin side and simple integration of Infosec IQ stack up against other contenders that we evaluated

Do you think Infosec IQ delivers good value for the price?

Yes

Are you happy with Infosec IQ's feature set?

Yes

Did Infosec IQ live up to sales and marketing promises?

Yes

Did implementation of Infosec IQ go as expected?

Yes

Would you buy Infosec IQ again?

Yes

Infosec is great for any size company . from small medium to large enterprises

Infosec IQ Feature Ratings

Security Awareness Training
8.4
Training Content Library
9
Multilingual Training Content
9
Training Gamification
8
Industry-Specific Security Training
7
Individualized Security Training Plans
9
Phishing Simulations
10
Security Reporting
7
Security
9.0
Role-based user permissions
9
Single sign-on capability
9

Using Infosec IQ

200 - InfoSec IQ is used by all company users who have access to a computer.
About 95% of our workforce
1 - Our Senior security analyst is the main user managing the system
  • Employee awarnss
  • Phishing simulation
  • User training
  • user onboarding
  • Elevate user's awareness
  • Increase user's attentiveness to emails, text messages, etc
  • Incorporate into Mobile devices
The tool is working great for us.
Implementing a new tool can take 3-6 months to eb fully functional and see full potential

Evaluating Infosec IQ and Competitors

  • Cloud Solutions
  • Ease of Use
The criteria's for us is the ese of use and cloud solutions will still be maintained

Infosec IQ Implementation

Depending on what kind of integration needed, it might take longer than expected
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
  • AD integration

Infosec IQ Training

  • Online Training
preparing a presentation and a step by step was really easy

Configuring Infosec IQ

configuration is easy and straight forward
you need to know your environment (AD)
No - we have not done any customization to the interface
No - we have not done any custom code
Not really

Infosec IQ Support

Support is very attentive and responsive We only had to reach out once
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not see the need for premium support it is not a mission critical solution for us
There was no instance as such

Using Infosec IQ

The solution is doing what it is supposed to do
It was easy to train our users on it
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • create learning campaigns
  • create phishing campaigns
  • initial AD integration to integrate with our systems

Infosec IQ Reliability

the same system is setup for all users
the only time we needed support, the team was very responsive
InfoSec system has been up 100% since we started. never had a latency issue

Integrating Infosec IQ

Integration was seamless and it is working properly
No interruption
  • Active Directory
As long as you have all the parameters, it was easy to integrate
In our case our AD was on prem, so we had to use ADFS
  • No systems
No systems
  • Single Signon
No
Reach out to support before you try anything to make sure all is good

Relationship with Infosec

onboarding team was responsive and available when needed
our CSM was available for monthly calls to review the solution
the length of the commitment
how many additional users before changes to our licenses model
Not really

Upgrading Infosec IQ