Interact Software vs. Socialtext (discontinued) vs. Workplace from Meta (discontinued)

Great for social media quizzes, shopping guides, lead qualification, progressive profiling, and any application where asking a series of questions can be used to gain a better understanding of customers and contacts.

Incentivized

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

Well suited: - leadership communication. When our CEO posts a video to all company - it always gets the highest engagement - recognition/achievements posts - live streams for education, knowledge sharing - we are a company of 12000 associates and there is no other corporate channel for us to gather more than 500 people in one place. Less appropriate: - sharing some very targetted messages - it's impossible to do at Workplace without creating a group. So we use email channel for such targetted communications - instant communication like in a chat (probably it's less appropriate in our specific case because we use MS Teams for such quick communication instead of WP chats)

Incentivized

• The system was particularly useful during the coronavirus pandemic as it helped foster communication between colleagues and allowed us to create various fun and interactive morale-boosting activities.
• The service desk is responsive and Interact is quick to point out any service issues.

Incentivized

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Bring groups of people together to share info, stories, updates, etc.
• The chat app is pretty decent.
• Workplace Live is a good large-group meeting broadcast platform.
• It's pretty intuitive to use for anyone who's used Facebook.
• It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
• It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
• It has search capabilities for finding old information.
• It's available for both desktop/laptop and mobile devices.
• It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
• Workplace Chat has the ability to set it to Do Not Disturb.
• You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
• You can use Markdown to format your text

Incentivized

• Payment steps
• Pipedrive integration
• Google tag manager integration

Incentivized

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

• It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
• The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
• An admin control dashboard would be really effective and even more so with more users on the platform.

Incentivized

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.

Incentivized

Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.

Incentivized

Interact is great for basic integrated quizzes and forms. The other tools are much more robust in terms of mobile friendliness, integrated payment steps, file upload, Google Tag Manager integration (track and segment via your favorite marketing automation platform), etc. Typeform is a much more robust platform.

Incentivized

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

Workplace by Facebook is so much more than just a project management tool like Basecamp or Slack. The ability to disseminate information to employees is easier and better with Workplace by Facebook. It can also be used for informal messaging and sharing of information. It combines the best features of both with the same look and feel as Facebook.

Incentivized

• In my very particular opinion, we can say that this tool has not generated any negative aspect for us, so we are comfortable.

Incentivized

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions

• We can meet the project times, that with the communication in real time.
• We provide solutions to our suppliers in a reliable and efficient manner.
• When a business can save time and at the same time respond to the demands of customers, this translates into greater market capture of action for the company.

Incentivized