Intranet Connections vs. Zoom Workplace

I think this would depend on what they are looking for in an intranet service and how big their company is.

Incentivized

Zoom Workplace is especially good for corporate environments or for companies with a large number of employees. This is exponentially more so for companies that have remote workers, as it's one of the leaders in the video conferencing industry. It may not be ideal for smaller companies or startups who could easily get by with cheaper/free messaging apps or text messaging on phones.

Incentivized

• Ability to customize the platform to really fit the needs of what you're looking for. How we use it is different than how another organization uses it.
• It's easy to get ahold of technical support and ask questions from a high level (i.e. about how to make it work better for the organization) or a granular level (i.e. how to improve something for a specific employee).

• I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
• I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
• The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.

Incentivized

• improve on trigger options for workflows such as the ability to have two conditions for one trigger

• Love notes - allow insertion of table or grid
• Allow admin to turn off DND
• Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Incentivized

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.

Incentivized

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

[Intranet Connections has] more features, is more configurable, and offers more support.

Incentivized

Based on my experience with Teams, I like Zoom's messaging interface much better and Zoom seems to have better video quality. When I was evaluating different VoIP providers, Zoom Phone also had way more features and was much more stable than Teams Phone. I also evaluated Nextiva and did not its UI as much as the Zoom desktop app. Zoom Phone's pricing was also significantly better.

Incentivized

The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.

• The workflow when building forms doesn't allow for when someone is out of the office for it to flow to another manager. We would have to create a drop-down and have the employee select who it needs to go to for approval. Would be nice if the systems administrator could be able to change the approver and then resend the item for approval. At this time the employee would have to resubmit or the admin would have to email the current item for approval or we would have to impersonate this individual to approve.

Incentivized

• Zoom, in essence, is how we deliver what we sell. Services delivered over Zoom account for 80% of our annual revenue.
• Zoom saves me approximately 3 hours every week thanks to integrations with other software I use.
• Zoom webinars have fueled my list growth.

Incentivized