Ivanti Endpoint Manager vs. ManageEngine Endpoint Central

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.

What I like most about ManageEngine Endpoint Central is its effective patch management and powerful remote access, which help me resolve issues quickly and save time. BitLocker management and application deployment are easy to manage from a single console, and the corporate data wipe feature ensures data security for lost or retired devices. Overall, it’s an easy-to-use, time-saving, and value-for-money endpoint management solution.

• Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
• It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
• Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
• Software distribution works well and has a lot flexibility built into the module.

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
• Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.

Incentivized

• The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
• Remote control could work better
• Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser

Incentivized

We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.

The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.

Incentivized

TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.

Incentivized

I tend to use a combination of solutions to keep the estate running efficiently. ManageEngine Endpoint Central has more control over the timing of patching for users. Juggling users being able to work and keeping systems up to date with user satisfaction in mind is a monthly goal. Pushing updates with giving users some control seems to be working.

Incentivized

• In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
• Very nice to push software to multiple devices at once.
• Software portal is useful in allowing users to get what they need without the need for a tech.

Incentivized

• We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
• The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
• The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.