Likelihood to Recommend
We have a large volume of digital content to manage and distribute across various channels, Jahia DX is an excellent choice. Its robust CMS allows for efficient content creation, editing, and management, while its flexible delivery options ensure a consistent user experience across all platforms. While Jahia DX is designed to be user-friendly, some technical knowledge is still required to set up and fully utilize the platform. Businesses with limited IT resources might find it challenging to get the most out of Jahia DX.
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The Verint Community is extremely well suited to external customer communities. The different content types (forums, blogs, events, ideation, etc.) are all very easy to configure and manage. If you have use cases designed around engaging your audience then I would recommend this platform. It is easy to manage members, create workflows and processes, and configure features to your needs. Perhaps the only issue the platform has, is that someone with no developer resources or budget may struggle to take full advantage of the platform's capability.
Read full review Pros Its customization capabilities, Jahia does not disrupt creative autonomy as some of its competitors do. On the contrary, its modules and components are totally customizable, ensuring that you have your unique identity on the web without seeming similar or a "copy" of something already online. The ease of use, Jahia is extremely simple and easy to use, even users without great experience will have no problem dealing with it thanks to its intuitive interface. The technical support of Jahia is another strong point, service is always fast and enlightening, they really do their best to help in every way possible. Read full review Forums - organizing forum questions and identifying answered Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel ability to customize widgets to the needs of your use case Read full review Cons It lacks the ability to manage multiple versions of a page or content in general. The back office interface sometimes encounters bugs or display problems. It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content. Read full review Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box. Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need. There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever. Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice. Read full review Likelihood to Renew
I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
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I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Read full review Usability
The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.
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If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
Read full review Reliability and Availability
[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.
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It's stable after upgrade to Jahia 8. Not much server down so far
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As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question
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While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
Read full review Implementation Rating
all customizations should be under warranty so that you get the right level of support from the 3rd party
Read full review Alternatives Considered
Compared with its free competitors, which are developed by developers all over the world, Jahia has complete control over its DX product, which makes it extremely stable. Bugs are under control and the few that do occur are quickly corrected. The same goes for the modules. They evolve with DX and are immediately compatible. And for those who aren't, it's because other modules are replacing them. There is no risk that the developer who designed a module will no longer maintain it as he does with
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Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward
Read full review Scalability
You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP
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Highly scalable system with the ability to expand to an increasing number of users and communities
Read full review Return on Investment The full Enterprise package with Form Factory and Marketing Factory included provides the best user experience as the sites are more dynamic and adapt themselves to end users profiles. You are likely to get a much better targeting of the content this way, but of course it has a cost Jahia is robust and reliable and is a good base to build up on digital transformation Read full review Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon. Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses. Read full review ScreenShots Jahia Digital Experience Platform Screenshots Verint Community Screenshots