Jamf Pro vs. KACE Systems Management Appliance (SMA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jamf Pro
Score 9.4 out of 10
N/A
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.N/A
KACE Systems Management Appliance
Score 8.0 out of 10
N/A
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
Pricing
Jamf ProKACE Systems Management Appliance (SMA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Jamf ProKACE Systems Management Appliance
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details$3.33 per month per iOS device $6.25 per month per Mac Education and volume discounts available. Onboarding 3-Day for Mac + iOS: $7,500 2-Day for Mac only: $6,000 4hr Remote for iOS only: $750 Billed Annually
More Pricing Information
Community Pulse
Jamf ProKACE Systems Management Appliance (SMA)
Considered Both Products
Jamf Pro
Chose Jamf Pro
I've used the other systems that managers like to see where "everything is in one place". This ideology works from a management perspective, but from an administrative perspective and when you're looking to provide the best user experience, it doesn't always offer the best …
Chose Jamf Pro
Jamf Pro allows for an amazing amount of control for Apple specific devices compared to KACE. Jamf Pro also support a lot of automation for installs and configurations which KACE is unable to support as a largely Windows based service.
Chose Jamf Pro
Jamf Pro is far easier to use and much more feature rich than the other products I have used in the past. It supports new versions of the macOS far faster than the other products I have used. It is more scalable and able to keep the fleet better managed than other products. I …
Chose Jamf Pro
Completely different products, but Jamf Pro is so much easier to use. It's also geared primarily for Apple devices, which isn't always the case when working in an enterprise environment. You don't want to use something that was built with Windows in mind and sort of copied over …
KACE Systems Management Appliance
Chose KACE Systems Management Appliance (SMA)
By far it easier to deploy and manage. It makes the process of deployment, software, and patching much easier, and it's an all-in-one solution that is easy to manage and train helpdesk on.
Chose KACE Systems Management Appliance (SMA)
We liked having the helpdesk portion integrated with our hardware and software inventory instead of having 2-3 different discrete systems that wouldn't talk to each other.
Top Pros
Top Cons
Features
Jamf ProKACE Systems Management Appliance (SMA)
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Jamf Pro
-
Ratings
KACE Systems Management Appliance (SMA)
8.6
12 Ratings
12% above category average
Software and hardware inventory tracking00 Ratings10.012 Ratings
License management00 Ratings9.011 Ratings
Asset lifecycle monitoring00 Ratings8.010 Ratings
Contract management00 Ratings6.06 Ratings
Asset relationship management00 Ratings10.08 Ratings
Best Alternatives
Jamf ProKACE Systems Management Appliance (SMA)
Small Businesses
Rippling
Rippling
Score 8.4 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.0 out of 10
Medium-sized Companies
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
Enterprises
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jamf ProKACE Systems Management Appliance (SMA)
Likelihood to Recommend
9.9
(181 ratings)
8.0
(12 ratings)
Likelihood to Renew
9.1
(8 ratings)
-
(0 ratings)
Usability
5.6
(14 ratings)
8.6
(3 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
6.8
(52 ratings)
9.5
(4 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
7.3
(5 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Jamf ProKACE Systems Management Appliance (SMA)
Likelihood to Recommend
Jamf Software, LLC
It's well suited for firms with large or growing fleet of devices. I can only say about macOS device management, as for mobile devices we have a different solution. But I had a chance to play around with mobile device management using Jamf on one of the trainings using Sandbox, and I can say that you can totally use it for managing iOS/iPadOS/Android devices as well.
Read full review
Quest
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
Read full review
Pros
Jamf Software, LLC
  • Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
  • Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
  • Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.
Read full review
Quest
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Read full review
Cons
Jamf Software, LLC
  • Training options are terrific, but costly.
  • Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
  • You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.
Read full review
Quest
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Read full review
Likelihood to Renew
Jamf Software, LLC
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
Read full review
Quest
No answers on this topic
Usability
Jamf Software, LLC
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
Read full review
Quest
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Read full review
Support Rating
Jamf Software, LLC
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
Read full review
Quest
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Read full review
In-Person Training
Jamf Software, LLC
They made me more comfortable using the product.
Read full review
Quest
No answers on this topic
Online Training
Jamf Software, LLC
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
Read full review
Quest
No answers on this topic
Implementation Rating
Jamf Software, LLC
the on-site training and implementation was a huge boon
Read full review
Quest
No answers on this topic
Alternatives Considered
Jamf Software, LLC
We have a two-page document [that] identifies all the key features and functionality that we rely on while using Jamf Pro to manage our Mac fleet. Each time we're asked to compare and contrast other client management platforms, they all come up quite short of being able to provide the same functionality that we rely on with Jamf Pro. From there we then have to consider [the] cost for additional products to fill the gap, or lower our users' expectations. That is a non-starter.
Read full review
Quest
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Read full review
Return on Investment
Jamf Software, LLC
  • Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT's help.
  • We have implemented both a third-party & macOS patching service, which allows us to ensure all apps and versions of macOS are updated and secure.
Read full review
Quest
  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Read full review
ScreenShots

Jamf Pro Screenshots

Screenshot of Jamf Pro (formerly Casper Suite) Dashboard