TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jaspersoft

    Score6 out of 10
    N/AJaspersoft commercial edition is an embedded business intelligence suite designed to be built-into SaaS products as an integrated reporting engine. It provides reports and dashboards for customer-facing applications without requiring app developers to build their own reporting engine.N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    JaspersoftSAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JaspersoftSAP Customer Data Solutions
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsJaspersoft offers flexible pricing for ISVs and SaaS per customer or by CPU core.—
    More Pricing Information
    Community Pulse
    JaspersoftSAP Customer Data Solutions
    Considered Both Products
    Cloud Software Group
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    93%
    Implementation went as expected
    39 Answers
    Features
    JaspersoftSAP Customer Data Solutions
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    7.6
    100 Ratings
    7% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Pixel Perfect reports7.687 Ratings00 Ratings
    Customizable dashboards7.588 Ratings00 Ratings
    Report Formatting Templates7.886 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    7.4
    98 Ratings
    8% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Drill-down analysis7.289 Ratings00 Ratings
    Formatting capabilities7.397 Ratings00 Ratings
    Report sharing and collaboration7.781 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    7.7
    101 Ratings
    6% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Publish to Web7.176 Ratings00 Ratings
    Publish to PDF8.799 Ratings00 Ratings
    Report Versioning7.759 Ratings00 Ratings
    Report Delivery Scheduling7.582 Ratings00 Ratings
    Delivery to Remote Servers7.562 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    7.7
    72 Ratings
    4% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.472 Ratings00 Ratings
    Location Analytics / Geographic Visualization7.153 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    8.1
    98 Ratings
    5% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Multi-User Support (named login)8.194 Ratings00 Ratings
    Role-Based Security Model8.192 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.588 Ratings00 Ratings
    Single Sign-On (SSO)7.773 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    6.6
    64 Ratings
    16% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Responsive Design for Web Access7.959 Ratings00 Ratings
    Mobile Application5.528 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.141 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    7.6
    90 Ratings
    2% below category average
    SAP Customer Data Solutions
    -
    Ratings
    REST API7.981 Ratings00 Ratings
    Javascript API8.062 Ratings00 Ratings
    iFrames7.754 Ratings00 Ratings
    Java API8.155 Ratings00 Ratings
    Themeable User Interface (UI)6.558 Ratings00 Ratings
    Customizable Platform (Open Source)7.760 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.227 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Jaspersoft and SAP Customer Data Solutions
    Feature
    Jaspersoft
    -
    Ratings
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    JaspersoftSAP Customer Data Solutions
    Small Businesses
    Cyfe
    Score4 out of 10
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JaspersoftSAP Customer Data Solutions
    Likelihood to Recommend
    7.3
    (119 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    8.0
    (23 ratings)
    9.5
    (10 ratings)
    Usability
    7.9
    (16 ratings)
    9.1
    (7 ratings)
    Availability
    8.0
    (3 ratings)
    9.0
    (57 ratings)
    Performance
    7.0
    (3 ratings)
    7.3
    (7 ratings)
    Support Rating
    7.0
    (26 ratings)
    9.1
    (8 ratings)
    In-Person Training
    8.0
    (4 ratings)
    9.1
    (2 ratings)
    Online Training
    6.5
    (7 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    7.8
    (15 ratings)
    7.3
    (7 ratings)
    Configurability
    7.0
    (2 ratings)
    9.1
    (1 ratings)
    Data Sharing and Collaboration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Data Sources
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (2 ratings)
    9.1
    (1 ratings)
    Product Scalability
    8.0
    (3 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    8.0
    (2 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    8.0
    (2 ratings)
    4.5
    (1 ratings)
    User Testimonials
    JaspersoftSAP Customer Data Solutions
    Likelihood to Recommend
    Cloud Software Group
    It is well suited for the fact of scalability itself and the breadth of features this application has in order to make the migration from legacy systems to the newer different versions more seamless and effective. Data integrity and security are the main aspects of this tool which does not lose their value when doing day-to-day operations for data mapping.
    Incentivized
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Pros
    Cloud Software Group
    • TIBCO Jaspersoft allows you to embed reports into your own application, which gives users the feeling they are using a single product.
    • TIBCO Jaspersoft Studio allows for more advanced report development, such as adding subreports, drilldown to detail reports, images, page headers, page footers, maps, and more.
    • TIBCO's Jaspersoft Domain Designer is very easy to use and navigate.
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    Cloud Software Group
    • One of the issues we found during our implementation was that the reporting software would work faster for certain data sources and not the others. Extracting CSVs and XML was slower in comparison to JSON in our experience.
    • Jaspersoft Studio was the main IDE we used for development. Built atop the Eclipse IDE, we found that the tool was really resource intensive and generally take long time to initialize.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    Cloud Software Group
    JasperSoft has been amazing. It is well documented, fast, and transparent in how it functions. We have been very confident in JasperSoft in every aspect of our business and offerings where we've used it. On top of that, their improvements to the product have been fantastic. I am really looking forward to seeing where they take their product and how we can leverage that to please our clients
    Incentivized
    Read full review
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Usability
    Cloud Software Group
    I think it's a tool well suited for a software developer. Others with less coding skills could struggle somewhat with the tool. I find java a little unforgiving as a language for expressions and not very user friendly for the technically dis-inclined. Sometimes the numeric conversions cause issues (who knew that 0 and 0.0 would cause different things to happen). Previous experience with a reporting tool that used visual basic for its' expressions that I found much simpler to use. On the other hand, java is so widespread, you can easily google the syntax to accomplish what you need to do.
    Incentivized
    Read full review
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Cloud Software Group
    We've never had an outage of the software itself. If it was unavailable, it was due to a network outage, not a problem with Jasper.
    Incentivized
    Read full review
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Performance
    Cloud Software Group
    Complex reports on heavy data load may take considerable amount of time. We have experinced some latencies/misfires regarding to this.
    Incentivized
    Read full review
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Cloud Software Group
    They have a great customer support ticketing system in which they always respond same-day. They offer conference calls with srcreensharing as well in order to better understand your issues.
    I wish that the lower level support access came with more than just 12 cases per year though as this makes us less likely to reach out for questions on things that we then instead try to solve ourselves which results in loss of time in trying to acquire new features and or solve a problem.
    Incentivized
    Read full review
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Cloud Software Group
    It did the job of getting us to our deadline we set for ourselves for initial launch. The customer we launched the product for was also there to learn about it at the same in order to better understand the capabilities. This helped greatly so that the customer was on the same page on what was possible when using jaspersoft. I think most people would not want their customers aware the product they are using is third-party but in this case it was a new experience for us both and so as we learned more about jaspersoft, we both had better communication on what the future road map was for their business needs in BI.
    Incentivized
    Read full review
    SAP
    because it was made directly in the company
    Incentivized
    Read full review
    Online Training
    Cloud Software Group
    Resources available in the TIBCO Knowledge Base are covering almost everything. They are well organized, and covering almost every possibility. There is always the change to get back to the TIBCO support or to the dedicated Customer Success Manager whenever something very specific or bound to a customization is not covered.
    Incentivized
    Read full review
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    Cloud Software Group
    Having just completed an upgrade to the latest version of Jaspersoft, I am happy to say their support was very good. There were a couple of small challenges which were not easily resolved, but they were primarily related to the fact that we had skipped updates for a couple of versions. The current update procedures assumed we were upgrading from the prior latest version (6.4) to to the new version (7.1).
    Incentivized
    Read full review
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Cloud Software Group
    When looking at the different features of these reporting engines, and what we were going to be using it for, the answer seemed clear. Jasper offered exactly what we were looking for, and did so for a price that we were happy with. For a scalable, feature-rich reporting engine that doesn't break the bank, Jaspersoft is the way to go.
    Incentivized
    Read full review
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Scalability
    Cloud Software Group
    We haven't really started to explore the scalability of the product as yet, but in terms of existing deployments it has done what we need it to do.
    Incentivized
    Read full review
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Return on Investment
    Cloud Software Group
    • When we demo our Jaspersoft environment to potential clients, their eyes light up and they sit up in their chairs a bit more. A lot of our meetings have ended with with the client very interested in our product due to Jaspersoft.
    • Our existing clients have been very satisfied with the adhoc features of Jaspersoft. We've been able to provide them better access to their data on their terms instead of ours. Of course this turns into a huge win for us.
    • We've always used SQL Server Reporting Services to deliver our reports to our clients. Converting to Jaspersoft has allowed us to generate the reporting layer that our clients demand. They no longer feel like they are settling for what we offer.
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    Jaspersoft Screenshots

    Screenshot of Report DesignScreenshot of Ad-hoc ReportingScreenshot of Mobile ReportingScreenshot of Dashboard

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform