Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
$0
per month
Microsoft Project
Score 7.9 out of 10
N/A
Microsoft Project is a project management software. It provides core PM functionality, including agile workflow support and resource management. Project can be deployed in the cloud or on-premise.
$120
per year per user
Pricing
Jira Service Management
Microsoft Project
Editions & Modules
Free
$0
per month
Standard
$20
per agent/per month
Premium
$40
per agent/per month
Enterprise
Contact sales team
Project Server
$0
Planner Plan 1
$10
per month per user
Planner and Project Plan 3
$30
per month per user
Planner and Project Plan 5
$55
per month per user
Project Standard 2024
$679.99
one-time fee per installation
Project Professional 2024
$1,129.99
one-time fee per installation
Offerings
Pricing Offerings
Jira Service Management
Microsoft Project
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Plans are billed annually.
More Pricing Information
Community Pulse
Jira Service Management
Microsoft Project
Considered Both Products
Jira Service Management
No answer on this topic
Microsoft Project
Verified User
Project Manager
Chose Microsoft Project
At the end of the day, Microsoft Project still is best in class overall. It isn't as specialized as some tools like Trello or JIRA, but especially with new integration with Planner and native support for Agile project management templates it becomes a lot closer. Microsoft …
Microsoft Project needs to do better job on the flexibility and user interface of the software. The colors used by monday.com and shortcuts they have provided are much smoother. However, Microsoft project is more compatible with other Microsoft products like excel which gives …
I think using a ticketing system is very easy to use and allows multiple teams to create help desks in the same portal. In terms of internal usage, I think this is a great option. However, suppose you're trying to keep internal items and external helpdesks in the same instance. In that case, this is not ideal, as there is no effective way to separate the two instances to protect internal data better.
Microsoft Project Online is suited to Turnkey Projects where more Collaboration is required in Project Progress monitoring, risk assessment and conveying, issue recording and tracking. It is less appropriate when ERP Suites other than MS Dynamics are used, i.e when Enterprises need to integrate Finance / Accounting with It and having straight project management workflow
Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc)
Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow
Allow multiple different entry points and work flows for as many different needs your teams / company have
I love the Gantt Chart that Microsoft Project offers me, because it provides me with a view from various aspects, it provides me with exact details about the fulfillment of tasks over a period of time, it also allows me to make comparisons with the necessary data and the fulfilled data. by the employees, in order to know exactly if the project's expectations have been met.
I love the Gantt Chart that Microsoft Project offers me, because it provides me with a view from various aspects, it provides me with exact details about the fulfillment of tasks over a period of time, it also allows me to make comparisons with the necessary data and the fulfilled data by the employees, in order to know exactly if the project's expectations have been met.
The alert system for the fulfillment and delay of assignments is perfect. Microsoft Project allows me to configure the task system, I can assign the necessary tasks to fulfill the project, and the software alerts me immediately if the managers are fulfilling the assignments.
In the current contect the requirments is around having a tool that is focused and can handle large ticket volumes and tracking incident, problem and user requests concerning end users. Jira has built in functionality to address the above practice needs faily easily and has a substantial amount of customizable reports for generating the relevant intelligence.
If you're used to other tools in the Atlassian ecosystem, you'll feel right at home with JSM. It's also a platform that technical folk can easily pick up. However, I wouldn't recommend using JSM as a company's first jumping off point into Atlassian. There are a lot of other 'newer' tools that provide sleeker ITSM systems at a similar cost.
Microsoft Project is easy to operate because data could be inserted, changed and deleted like you are in an Excel timesheet. Besides, it provides a great level of automation beween his fields allowing few data changes. Also, its funcionalities are well defined and grouped in upper menus, so you can find a funcionality quickly
I gave JIRA a 9 rating since for me JIRA works according to its purpose. Since there is a customer portal, our clients can leave a comment or communicate with us using the PR ticket that way it is easier for us to also request any additional information we need for our investigation.
Microsoft in recent years has transformed itself and gives a positive feeling when one interacts with the company. The company is focusing on its customers and willing to go extra mile to make customers happy.The company continues to invest in its products and bringing new features from time to time. Overall it is a positive feeling to be associated with such an iconic company.
Zendesk is a similar ticketing system that our organization used before JIRA Service Desk. The main drawback of Zendesk was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself. Zendesk does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that Zendesk could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other Atlassian Suite products that we use on a day to day basis.
While many of the above tools are extremely well-versed, Microsoft Project's largest advantage comes from it being related to the largest business productivity company in the world. Project does have its sharing limitations - but regardless, offers one of the most robust tools in the market today. Microsoft Project is built with large-scale projects in mind but is more than up to the task for smaller projects as well. However, there are options available (especially cloud-based options) that may be more fitting for higher-level projects that do not require going into the weeds.
Project saved me, as the project manager, countless hours of digging through tickets and schedules to plan everything out. It also saved me time in adjusting the project triangle as needed, since it does so much automatically.
It is costly, and since it requires extensive training to master, it's not just the high licensing cost that you need to take into account.
The reporting features - even just printing out Gantt charts - makes it far easier to communicate with stakeholders. That means less time for PMs doing all of this manually, and it means less follow-up questions and delays moving forward.
