Join.me (discontinued) vs. RemotePC

I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.

Incentivized

While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues

• No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
• The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
• Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
• Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.

Incentivized

• Easy setup, Within minutes of Installation I was up and running
• Security - OTP 2-Factor authentication, passed security testing.
• Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work.
• Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get.

• There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
• Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
• I think its interface is a little hard for beginners and is not that user friendly.

Incentivized

• long waiting time to initiate connection compare to competitors
• total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
• Key combination transfer doesn't work or behaves strange

This platform enables a very high ROI for the solution that it provides to our team to support our end-users.

Incentivized

I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Incentivized

Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it!

Incentivized

At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus.

Incentivized

I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).

Incentivized

This is a fairly simple product which doesn't require much "implementation" work for our use cases.

Incentivized

If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.

Incentivized

Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.

Incentivized

• Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
• More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.

Incentivized

• I can use my Mac, which I am very familiar with and holds all my files, and also access a program integral to my business on a Windows-based computer through RemotePC.
• I can go back and forth through Mac iOS and Windows easily.

Incentivized