What users are saying about
1 Rating
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Top Rated
147 Ratings
1 Rating
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Score 1 out of 100

PathFactory

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Top Rated
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

JumpStory

The main reason for the low rating is that I was charged without my permission / want, when my supposed free trial ended.At no point was I warned about my free trial expiring soon, nor was I asked whether I want to continue with a paid subscription.In my opinion, that is a very unprofessional and unethical business model, which basically equals fraud.
Anonymous | TrustRadius Reviewer

PathFactory

If you have a lot of content on your website but are seeing low engagement rates or a low number of assets viewed per session, Pathfactory is great at creating an experience that engages prospects and encourages them to continue reading your content & continue their learning.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

JumpStory
4.0
PathFactory
Ideation
JumpStory
4.0
PathFactory

Content Publishing

JumpStory
4.0
PathFactory
8.8
Content hub
JumpStory
4.0
PathFactory
8.9
Forms / Gated content
JumpStory
PathFactory
8.7
Embedded CTAs
JumpStory
PathFactory
8.5
Content distribution
JumpStory
PathFactory
9.0
Content promotion
JumpStory
PathFactory
9.0
Content automation
JumpStory
PathFactory
8.3

Content Reporting & Analytics

JumpStory
PathFactory
8.6
Audience profiling and targeting
JumpStory
PathFactory
8.9
Closed-loop tracking and reporting
JumpStory
PathFactory
8.0
Content performance analytics
JumpStory
PathFactory
8.4
Campaign optimization dashboard
JumpStory
PathFactory
8.9

Pros

JumpStory

  • Find stock photos
  • Download different sizes
  • Save images
Anonymous | TrustRadius Reviewer

PathFactory

  • Micro-personalized content recommendations.
  • Perfect for enabling and enhancing sales pipeline.
  • Pretty easy to use and roll out.
  • Great support from the PathFactory - they are very helpful, quick to respond, and always up for training sessions and creating custom requests.
  • Great for Inbound and Outbound Marketing.
Seth Valchev | TrustRadius Reviewer

Cons

JumpStory

  • Not very easy to find the image you need
  • Quality of photos is not better than free services
  • NO warning that your free trial expires so they can charge you!
Anonymous | TrustRadius Reviewer

PathFactory

  • Analytics: it is sometimes hard to get a clear overview of our KPIs because different analytics are accessible in different areas and the experience sometimes feels a bit scattered.
  • Tracking: I think PathFactory could provide more clear ways of tracking activity and leads and tried-and-true strategies.
Laura Pop-Badiu | TrustRadius Reviewer

Likelihood to Renew

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.0
Based on 5 answers
We have seen a lot of value from our team's use of Path Factory. We also like working with this vendor as they actually take our feedback and implement it on their roadmap. A great vendor with a great product
Anonymous | TrustRadius Reviewer

Usability

JumpStory

JumpStory 3.0
Based on 1 answer
The usability of the platform is average at best.
Anonymous | TrustRadius Reviewer

PathFactory

PathFactory 9.2
Based on 3 answers
Overall, I think the tool is fairly easy to use to get a basic content uploaded to create a track and even the more complicated features become easier once you become familiarised with the process
Anish Patel | TrustRadius Reviewer

Reliability and Availability

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.6
Based on 5 answers
I think there was only one time where we had issues reaching our account manager, otherwise PathFactory was always willing to hop on the phone to talk through strategy, to work through issues, and help build custom solutions to fit our needs. Customer service is a big selling point of PathFactory.
Anonymous | TrustRadius Reviewer

Performance

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.1
Based on 5 answers
The analytics and reports feature is fairly new and have proved very popular with many areas of our business and is growing in popularity. The metrics that are attainable are very insightful and provides a clear picture on the performance of the track.
Anish Patel | TrustRadius Reviewer

Support Rating

JumpStory

JumpStory 1.0
Based on 1 answer
The customer support did not try to resolve my issue with the accidental charging and the refund I requested.Although they were quick to answer my email.
Anonymous | TrustRadius Reviewer

PathFactory

PathFactory 9.6
Based on 4 answers
Working with the Solutions Consultants is amazing. They are extremely knowledgeable and willing to go way above and beyond - ie working in our Marketo instance to trouble shoot form issues.Love having access to chat the support team in-app. CSMs are knowledgeable and we also get to draw on the expertise of marketers inside PathFactory
Loren Robeck | TrustRadius Reviewer

In-Person Training

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 8.2
Based on 1 answer
I was able to browse around the tool quite easily once some basic training was given. I learnt much from using those method and only needed further help when wanting to learn about Reports, External codes and adding forms.
Anish Patel | TrustRadius Reviewer

Online Training

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 9.5
Based on 5 answers
The customer service, from technical through to customer success, is one of the biggest reasons I'd recommend PathFactory. This is true of their training. It can be as bespoke as you like, at least in my experience, and the team is always willing (where possible) to incorporate your suggestions.
Anonymous | TrustRadius Reviewer

Implementation Rating

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 8.8
Based on 5 answers
The PathFactory team was very helpful when implementing the product. They gave us a lot of recommendations on best moving forward. As a note to new users, when implementing I would make sure that you create with your team a system to make sure that the platform is scalable. My team was able to do this through creating a foldering structure, naming conventions for tracks and assets, and ensuring tagging is used on all content uploads. I would also make sure when implementing that you have an understanding of how your team will track success and that your brand team is involved to make sure that there is consistency in the look and feel of the tracks
Anonymous | TrustRadius Reviewer

Alternatives Considered

JumpStory

We decide to try JumpStory because of the free trial we were offered. Pexels outperforms JumpStory in:- Quality of photographs & videos available- Usability of search tool and website in general- NOT charging for free trial Shutterstock outperforms JumpStory in:- the selection of images available- pricing & the option to pay per image downloaded
Anonymous | TrustRadius Reviewer

PathFactory

I wasn't involved in the purchase decision, but I am glad we chose them! Their team is helpful and knows how to help you accomplish what you're trying to do. If there's a feature you see isn't working right, or that you need, their technical team will listen and make actual changes.
Julia Brocato | TrustRadius Reviewer

Scalability

JumpStory

No score
No answers yet
No answers on this topic

PathFactory

PathFactory 8.4
Based on 2 answers
Pathfactory is growing in popularity amongst individuals from different parts of the organisation and it would be difficult to forecast how scalable this can become
Anish Patel | TrustRadius Reviewer

Return on Investment

JumpStory

  • No ROI for our organization
Anonymous | TrustRadius Reviewer

PathFactory

  • Has improved our user experience for content. It makes it a very pleasing and easy experience for users to view and engage with our content. Not only does the platform look nice (especially with the overlay feature that we can make a track hover over our existing webpage) but it works well, too.
  • We've been able to create relevant content tracks that group similar topics in a way that makes sense and better relate to users that are looking for content on a specific industry use case or topic.
  • We've leveraged PathFactory to create a completely revamped resources hub on our site. It looks and works much better than before for users, and we are expectant for how this will improve our users' experience when interacting with our hub of content.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

JumpStory

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

JumpStory Editions & Modules

Edition
Free Trial$25 USD/month
Yearly$12 USD/month, billed yearly.
  1. none
Additional Pricing Details

PathFactory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

PathFactory Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

JumpStory
1.0
PathFactory
8.9

Likelihood to Renew

JumpStory
PathFactory
9.0

Usability

JumpStory
3.0
PathFactory
9.2

Reliability and Availability

JumpStory
PathFactory
9.6

Performance

JumpStory
PathFactory
9.1

Support Rating

JumpStory
1.0
PathFactory
9.6

In-Person Training

JumpStory
PathFactory
8.2

Online Training

JumpStory
PathFactory
9.5

Implementation Rating

JumpStory
PathFactory
8.8

Scalability

JumpStory
PathFactory
8.4

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