Justworks vs. PeopleGuru™

Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)

Incentivized

I'd say PeopleGuru is well suited for most businesses -- a more significant (200+ employees) company may want to use something with a sleeker design. This provider is willing to work with cannabis businesses, which is unusual for payroll providers now.

Incentivized

• Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
• Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
• Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.

Incentivized

• One system for all human resource functions.
• Easy ticketing function if you have an issue with the software.
• Cost effective option.

Incentivized

• JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
• When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
• JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.

Incentivized

• Position change future dating
• Timecard reporting including approval (multiple reports to show timecard with approval)
• W2 Reconciliation Reports (had to calculate wages to verify accuracy)
• Benefit Plan effective dating & how it affects the deduction effective dating (results in payroll errors if not careful)

Incentivized

The software is cost-effective and exceeds our needs compared to the previous software.

Incentivized

The software is intuitive and user friendly.

Incentivized

Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.

Incentivized

The customer service is great for the most part. There are a few issues with tax filings but overall I am pleased with the customer service provided by PeopleGuru.

Incentivized

The trainer was difficult to understand.

Incentivized

The implementation process was cumbersome and stressful. It took an extremely long time to complete this process. We had to learn a lot on the fly because this was the first implementation for all of us. The process would have been a lot easier if there was a third party that could assist with a lot of the work required to transfer and verify data.

Incentivized

Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.

Incentivized

PeopleGuru is better than other cannabis-friendly payroll systems, like CheckWriters or MyPaperlessOffice (companies so small they were not available in your dropdown). It is not as good as bigger companies that are not cannabis-friendly, like ADP or Paylocity. ADP is super expensive but given the choice I would be with Paylocity over PeopleGuru.

Incentivized

• We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
• Dealmaker for great hires!
• Financial security for their families!
• Compliance management.

Incentivized

• Less platforms that need to be managed or maintained
• Less platforms to pay monthly or annual fees for
• More costly than Gusto

Incentivized