What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
139 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Wistia

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
139 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

    Video Marketing

    8.6

    JWP

    86%

    Wistia

    Feature Set Not Supported
    N/A
    JWP ranks higher in 2/2 features

    Support for advertisements

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Video SEO

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Video Security

    7.8

    JWP

    78%

    Wistia

    Feature Set Not Supported
    N/A
    JWP ranks higher in 4/4 features

    Video access controls

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    User management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Video link sharing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    External video

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Video Player

    7.0

    JWP

    70%

    Wistia

    Feature Set Not Supported
    N/A
    JWP ranks higher in 4/4 features

    Player customization

    2.0
    20%
    3 Ratings
    N/A
    0 Ratings

    Embedded videos

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Video quality / Bandwidth controls

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Mobile compatibility

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Video Analytics

    1.0

    JWP

    10%

    Wistia

    Feature Set Not Supported
    N/A
    JWP ranks higher in 3/3 features

    Per viewer tracking

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Per video tracking

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Video analytics dashboard

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    Video Hosting, Management & Storage

    8.6

    JWP

    86%

    Wistia

    Feature Set Not Supported
    N/A
    JWP ranks higher in 5/5 features

    On-Demand video

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Live streaming

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Video upload & format support

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Video library / File management

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Video portal

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Wistia is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • JWP and Wistia are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.0

    JWP

    80%
    4 Ratings
    9.0

    Wistia

    90%
    70 Ratings

    Likelihood to Renew

    10.0

    JWP

    100%
    1 Rating
    10.0

    Wistia

    100%
    10 Ratings

    Usability

    9.0

    JWP

    90%
    1 Rating
    10.0

    Wistia

    100%
    13 Ratings

    Availability

    JWP

    N/A
    0 Ratings
    10.0

    Wistia

    100%
    3 Ratings

    Performance

    JWP

    N/A
    0 Ratings
    10.0

    Wistia

    100%
    21 Ratings

    Support Rating

    7.0

    JWP

    70%
    4 Ratings
    9.9

    Wistia

    99%
    21 Ratings

    Implementation Rating

    7.0

    JWP

    70%
    2 Ratings
    10.0

    Wistia

    100%
    3 Ratings

    Configurability

    JWP

    N/A
    0 Ratings
    9.0

    Wistia

    90%
    1 Rating

    Ease of integration

    JWP

    N/A
    0 Ratings
    8.0

    Wistia

    80%
    11 Ratings

    Product Scalability

    JWP

    N/A
    0 Ratings
    10.0

    Wistia

    100%
    1 Rating

    Vendor post-sale

    JWP

    N/A
    0 Ratings
    9.0

    Wistia

    90%
    1 Rating

    Vendor pre-sale

    JWP

    N/A
    0 Ratings
    9.0

    Wistia

    90%
    1 Rating

    Likelihood to Recommend

    JW Player

    JW Player has flexible plans that won't cost you a lot of money. If you are a startup, JW offers a variety of plans that will suit your specific needs and grow with you as your company grows. You do not need to be a video expert to understand how to upload a video, which allows nearly anyone in the office to do it.
    Read full review

    Wistia

    It's so awesome to see my videos come up on Google Search. A click brings viewers right to my website!!! Incredibly powerful. If I were just posting on YouTube, visitors would end up there and then off to the next best cat video instead of taking action with me on my website.
    Read full review

    Pros

    JW Player

    • Responsive HTML5
    • Provides share functionality built into the player
    • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
    • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
    Read full review

    Wistia

    • Wistia enables a lot of customization in the video player, making it personalized to your business.
    • The user experience is pretty intuitive and easy to use without too much training.
    • Wistia's help articles, blog and instructional videos were very helpful as we began investing more resources into video production.
    Read full review

    Cons

    JW Player

    • Definitely missing the ability (in and easy way) to have clickable links in the video.
    • Analytics is a little cumbersome and not very user-friendly.
    Read full review

    Wistia

    • Obtaining embed codes for a significantly large number of videos can be very time consuming as there is no way to automatically pull a report.
    • Within a project, there is no way to set the list to show a specific number of videos and you may only have a certain number of videos shown unless you click to expand the list and continue to do so.
    • Once the list is expanded and you click in to a video, when clicking back, the list reloads and you must expand the entire list again which can become very time consuming.
    Read full review

    Pricing Details

    JWP

    Starting Price

    Editions & Modules

    JWP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Wistia

      Starting Price

      $25 per month

      Editions & Modules

      Wistia editions and modules pricing
      EditionModules
      Free Account01
      Pro Plan$99.002
      Advanced Plan$399.003
      Premium Plan$999.004

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Please see wistia.com/pricing for plan features.

      Likelihood to Renew

      JW Player

      Just made the decision to renew given demonstrated improvements being made to the platform to expand compatibility for its player use on devices such as Apple TV, as well as improvements made recently to its JW Platform Dashboard
      Read full review

      Wistia

      Wistia is super easy to use and very reliable, anytime a video needs to be updated, the existing media can be replaced, but the url remains the same so anywhere this media is shared or embedded, it is immediately updated. Their support is extremely helpful, and there is very rarely any issues with this product.
      Read full review

      Usability

      JW Player

      Reliability and compatibility on a majority of platforms. Would have received a 10 except recent versions of browsers such as Firefox are now defaulting against Flash components and thus prompting approval from users BEFORE loading which is a HUGE obstacle to an effective user experience thus creating concerns by end-users unnecessarily and risking that they will NOT accept the prompts, thus leaving unable to view video content hosted using the JW Player. Assurances by JW support suggest they will resolve this, so we'll see...
      Read full review

      Wistia

      Great, simple, usable product. Would have given it higher marks, but sometimes the folders and permissions aren't the most intuitive. Interface for uploading, tagging, describing videos is simple. Sharing is also relatively intuitive. Overall, a clean and simple interface and most of our marketing team had no issues using it. I think it was easier than using Vimeo.
      Read full review

      Reliability and Availability

      JW Player

      No answers on this topic

      Wistia

      After several years, we have not come across a situation for which Wistia was not available when needed.
      Read full review

      Performance

      JW Player

      No answers on this topic

      Wistia

      I have never had any technical issues with Wistia. The service is fast and reliable. video play back begins as soon as a few seconds of video have buffered. The stats are accurate and available within a few hours of current use. I have integrated it with Marketo and found that the integration is clean and is easily incorporated into the campaign logic flow. (ex. If the user played more than 50% of the video, do Action-A, otherwise do Action-B.
      Read full review

      Support Rating

      JW Player

      Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
      Read full review

      Wistia

      We have only had to reach out to Wistia support a handful of times in the 4 years we have been using Wistia. They have always been quick to respond and help us solve the problem. The system is self-service so there should be very little to no need to reach out to support on a regular basis.
      Read full review

      Implementation Rating

      JW Player

      One of the primary features promoted by JW Platform is its SEO definition. However, there did not seem to be a way to integrate that data to our platform if selected thus only leaving the benefits of that data to be established on the individual video page hosted by JW Platform, which isn't useful in the end to the client value we are trying to deliver for our VideoproFile.net solution
      Read full review

      Wistia

      We were in the process of changing our website so that took some time to get Wistia implemented in to our website.
      Read full review

      Alternatives Considered

      JW Player

      JW had more player options, a better/more intuitive user interface, was altogether faster both in rendering the uploaded videos and in time to load on the web page. The integration with OpenX for pre-roll was faster and easier than with Brightcove, and lastly, they offered a great price for service.
      Read full review

      Wistia

      I found Vidyard to be a tad clunky, at least when I tried to use it. Vimeo's design features didn't seem as modern to me and didn't integrate as well with other apps/website platforms, at least when I was investigating a video hosting platform. Wistia is more expensive than Vidyard and Vimeo, but the small differences I have found to be worth the additional cost.
      Read full review

      Scalability

      JW Player

      No answers on this topic

      Wistia

      We use many platforms and Wistia has been a standout in terms of reliability and scaleability.
      Read full review

      Return on Investment

      JW Player

      • JW Player has was less expensive (without sacrificing quality) than our previous video platform so the ROI was instant.
      • We were easily able to add a variety of video advertising options including pre-roll, mid-roll and post-roll.
      • The quality and consistancy of the look of the video has enabled us to grow our video views by well over 100% since starting with JW.
      Read full review

      Wistia

      • There is not a day that goes by that we don't generate leads and subscribers through a Wistia form on a video - often from deep in the archives.
      • Wistia lead generation has really allowed us to maximize and monetize our video collection. This morning we got a new customer who began as a lead from a video that, quite frankly, I had forgotten about.
      Read full review

      Screenshots

      Add comparison