Kanban Tool vs. Verint Community

Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.

Incentivized

If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.

Incentivized

• It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
• It provides a good collaborative space to have multiple folks commenting on multiple tasks.
• It does a good job of managing very basic visual elements of an agile development cycle.

Incentivized

• Forums - organizing forum questions and identifying answered
• Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
• ability to customize widgets to the needs of your use case

• Kanban does not show the task or story clearly. You have to open the project separately to view the details of the project.
• Kanban gives a higher level project management view but it lacks customization and personal settings features.
• I would like to see Kanban provide mobile access to their tool, data, and board. This would be very useful for all companies and provide an increase in efficiency and productivity.

Incentivized

• The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
• If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.

Incentivized

We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.

Incentivized

I am not part of this decision making process, but I did provide positive feedback to the decision making board.

Incentivized

Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.

Incentivized

If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.

This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.

While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.

all customizations should be under warranty so that you get the right level of support from the 3rd party

We've only tried JIRA Agile and KanbanFlow before. Kanban Tool was the one that our team actually liked and enjoyed working with. Also - it's been much easier to get started with and to understand than some of the other two (JIRA in particular). Although JIRA has many more features that we would have possibly used, the user feedback on it was so poor we were afraid that the negativity would create time wasted and less "job satisfaction" amongst the team.

Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward

Incentivized

Highly scalable system with the ability to expand to an increasing number of users and communities

• Better communication and organization of ongoing projects.
• We are a very small team, with many areas to work on. Having everything in one system gives us a lot of visibility.
• Greatly reduced costs from using other tools that were much more expensive.

• Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
• We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
• Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.

Incentivized