What users are saying about
26 Ratings
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Score 8.9 out of 100
16 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Project Management

    6.5

    Kanban Tool

    65%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Kanban Tool ranks higher in 14/14 features

    Task Management

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    Resource Management

    7.3
    73%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.7
    67%
    9 Ratings
    N/A
    0 Ratings

    Team Collaboration

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    3.7
    37%
    6 Ratings
    N/A
    0 Ratings

    Document Management

    4.5
    45%
    7 Ratings
    N/A
    0 Ratings

    Email integration

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.6
    76%
    7 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    3.0
    30%
    4 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    5.8

    Kanban Tool

    58%

    Verint Community (Telligent)

    Feature Set Not Supported
    N/A
    Kanban Tool ranks higher in 4/4 features

    Quotes/estimates

    6.3
    63%
    4 Ratings
    N/A
    0 Ratings

    Invoicing

    4.7
    47%
    4 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    3.0
    30%
    4 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Kanban Tool is rated higher in 1 area: Likelihood to Recommend
    • Verint Community (Telligent) is rated higher in 2 areas: Likelihood to Renew, Usability
    • Kanban Tool and Verint Community (Telligent) are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.7

    Kanban Tool

    97%
    11 Ratings
    6.7

    Verint Community (Telligent)

    67%
    9 Ratings

    Likelihood to Renew

    9.1

    Kanban Tool

    91%
    2 Ratings
    10.0

    Verint Community (Telligent)

    100%
    1 Rating

    Usability

    6.0

    Kanban Tool

    60%
    4 Ratings
    8.7

    Verint Community (Telligent)

    87%
    5 Ratings

    Support Rating

    8.3

    Kanban Tool

    83%
    8 Ratings
    8.3

    Verint Community (Telligent)

    83%
    5 Ratings

    Implementation Rating

    8.2

    Kanban Tool

    82%
    2 Ratings

    Verint Community (Telligent)

    N/A
    0 Ratings

    Likelihood to Recommend

    Shore Labs

    Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.
    Read full review

    Verint

    It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
    Read full review

    Pros

    Shore Labs

    • It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
    • It provides a good collaborative space to have multiple folks commenting on multiple tasks.
    • It does a good job of managing very basic visual elements of an agile development cycle.
    Read full review

    Verint

    • Intuitive interface that has been well received by a wide range of employees.
    • Ridiculously impressive moderation tools that have allowed a small community team to scale.
    • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
    • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
    • Out of the box interface is excellent and requires little customization to get going.
    Read full review

    Cons

    Shore Labs

    • Kanban does not show the task or story clearly. You have to open the project separately to view the details of the project.
    • Kanban gives a higher level project management view but it lacks customization and personal settings features.
    • I would like to see Kanban provide mobile access to their tool, data, and board. This would be very useful for all companies and provide an increase in efficiency and productivity.
    Read full review

    Verint

    • Make it easier to customize widget UI - without requiring extensive coding experience
    • Provide templates for Community homepages that are simple and have great UX
    • Make it easy to change the theme
    Read full review

    Pricing Details

    Kanban Tool

    Starting Price

    $5 per month per user

    Editions & Modules

    Kanban Tool editions and modules pricing
    EditionModules
    Kanban Tool On-Site Enterprise10801
    Kanban Tool On-Site Team6002
    Kanban Tool Enterprise93
    Kanban Tool Team54

    Footnotes

    1. per year per 10-user pack
    2. per year per 10-user pack
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Community (Telligent)

    Starting Price

    Editions & Modules

    Verint Community (Telligent) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Shore Labs

      We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.
      Read full review

      Verint

      I am not part of this decision making process, but I did provide positive feedback to the decision making board.
      Read full review

      Usability

      Shore Labs

      Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.
      Read full review

      Verint

      Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
      Read full review

      Support Rating

      Shore Labs

      This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.
      Read full review

      Verint

      So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
      Read full review

      Alternatives Considered

      Shore Labs

      We've only tried JIRA Agile and KanbanFlow before. Kanban Tool was the one that our team actually liked and enjoyed working with. Also - it's been much easier to get started with and to understand than some of the other two (JIRA in particular). Although JIRA has many more features that we would have possibly used, the user feedback on it was so poor we were afraid that the negativity would create time wasted and less "job satisfaction" amongst the team.
      Read full review

      Verint

      As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
      Read full review

      Return on Investment

      Shore Labs

      • Better communication and organization of ongoing projects.
      • We are a very small team, with many areas to work on. Having everything in one system gives us a lot of visibility.
      • Greatly reduced costs from using other tools that were much more expensive.
      Read full review

      Verint

      • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
      • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
      • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
      Read full review

      Screenshots

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