Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 8.7 out of 10
N/A
Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims…
$24
per month per user
Zoho CRM
Score 8.3 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
KintoneZoho CRM
Editions & Modules
Professional Subscription
$24
per month per user
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
KintoneZoho CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptional$14 /user/month
Additional DetailsAll subscriptions have a minimum 5 users requirement. We also offer Nonprofit Subscription (only applies to 501(c)3 orgs), GOV subscription and EDU subscription at $15/month/user. For Enterprise accounts, please contact us directly for custom pricing.
More Pricing Information
Features
KintoneZoho CRM
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
9.0
43 Ratings
1% above category average
Zoho CRM
-
Ratings
Platform Security9.034 Ratings00 Ratings
Platform User Management9.140 Ratings00 Ratings
Reusability8.938 Ratings00 Ratings
Platform Scalability9.140 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
7.9
271 Ratings
3% above category average
Customer data management / contact management00 Ratings8.3263 Ratings
Workflow management00 Ratings8.0250 Ratings
Territory management00 Ratings7.5185 Ratings
Opportunity management00 Ratings8.2238 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.8236 Ratings
Contract management00 Ratings7.9191 Ratings
Quote & order management00 Ratings7.8189 Ratings
Interaction tracking00 Ratings8.1235 Ratings
Channel / partner relationship management00 Ratings7.8181 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
7.2
209 Ratings
4% below category average
Case management00 Ratings7.3202 Ratings
Call center management00 Ratings6.9164 Ratings
Help desk management00 Ratings7.3182 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.3
250 Ratings
10% above category average
Lead management00 Ratings8.4245 Ratings
Email marketing00 Ratings8.1208 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.0
249 Ratings
6% above category average
Task management00 Ratings8.2236 Ratings
Billing and invoicing management00 Ratings8.0171 Ratings
Reporting00 Ratings8.0228 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.0
243 Ratings
6% above category average
Forecasting00 Ratings7.7205 Ratings
Pipeline visualization00 Ratings8.0221 Ratings
Customizable reports00 Ratings8.2234 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.0
262 Ratings
6% above category average
Custom fields00 Ratings8.5260 Ratings
Custom objects00 Ratings8.1207 Ratings
Scripting environment00 Ratings7.5168 Ratings
API for custom integration00 Ratings7.9190 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.6
250 Ratings
4% above category average
Single sign-on capability00 Ratings8.7218 Ratings
Role-based user permissions00 Ratings8.6245 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
8.1
158 Ratings
11% above category average
Social data00 Ratings8.1157 Ratings
Social engagement00 Ratings8.0149 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
7.6
199 Ratings
5% above category average
Marketing automation00 Ratings7.8196 Ratings
Compensation management00 Ratings7.4130 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
-
Ratings
Zoho CRM
7.8
218 Ratings
5% above category average
Mobile access00 Ratings7.8218 Ratings
Best Alternatives
KintoneZoho CRM
Small Businesses
Jotform
Jotform
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
Quickbase
Quickbase
Score 9.3 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneZoho CRM
Likelihood to Recommend
8.8
(48 ratings)
8.4
(295 ratings)
Likelihood to Renew
8.3
(5 ratings)
5.6
(33 ratings)
Usability
7.8
(5 ratings)
8.3
(168 ratings)
Availability
10.0
(1 ratings)
9.0
(2 ratings)
Performance
9.0
(1 ratings)
9.0
(2 ratings)
Support Rating
8.8
(46 ratings)
7.0
(65 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
9.1
(5 ratings)
Implementation Rating
6.8
(4 ratings)
7.4
(10 ratings)
Configurability
9.2
(42 ratings)
8.1
(110 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
9.5
(21 ratings)
Ease of integration
5.0
(1 ratings)
7.3
(2 ratings)
Product Scalability
7.0
(1 ratings)
10.0
(1 ratings)
Professional Services
3.0
(1 ratings)
8.4
(7 ratings)
Vendor post-sale
8.0
(1 ratings)
9.6
(2 ratings)
Vendor pre-sale
2.0
(1 ratings)
9.2
(2 ratings)
User Testimonials
KintoneZoho CRM
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
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Zoho Corporation
We searched different CRM platforms and noticed that ZOHO was well-priced, but some reviews said it didn't support forms well. IN our case, we already had forms on our wp site, so we did not need to use that aspect. instead, we used an integrator, so I don't have a review on that aspect of the CRM as we're not using that feature. This works for our company, so we are not using the standard automation with zoho forms
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Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Zoho Corporation
  • POs can be linked directly with receipts & inventory. It is efficient in removing redundancies.
  • Flexible platform and delivers an array of embedded applications. It's ERP is easier to understand & cheaper to customize.
  • Helps us organize sales activities, track leads, close deals and get accurate forecasts.
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
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Zoho Corporation
  • requires an initial input of information about a potential client - this would be better if it auto-filled with the quote request's information
  • can be a bit confusing navigating the stages of a potential sale, but not too bad
  • a tab or link to all open sales quotes would be nice
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
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Zoho Corporation
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
Read full review
Zoho Corporation
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Zoho Corporation
No answers on this topic
Performance
Kintone
No issues.
Read full review
Zoho Corporation
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
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Zoho Corporation
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
Kintone
No answers on this topic
Zoho Corporation
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review
Online Training
Kintone
No answers on this topic
Zoho Corporation
Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
Zoho Corporation
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
Zoho Corporation
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
Zoho Corporation
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Zoho Corporation
No answers on this topic
Professional Services
Kintone
Needed improvement at the time.
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Zoho Corporation
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
Zoho Corporation
  • We have bi- weekly meetings based solely on a dashboard created with our highest profitable cases. This keeps those cases on everybody's radar so nothing slips through the cracks.
  • Salespeople can easily see what customers can be contacted again for future business
  • The Zoho CRM helps us keep track of funds spent in progress, so that we don't overspend.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.