TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    Zoho CRM

    Score8.4 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    KintoneZoho CRM
    Editions & Modules
    Professional Subscription
    $24
    per month per user
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    KintoneZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptional$14 /user/month
    Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
    More Pricing Information
    Features
    KintoneZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Kintone and Zoho CRM
    Feature
    Kintone
    8.3
    9 Ratings
    6% above category average
    Zoho CRM
    8.7
    289 Ratings
    10% above category average
    Customer data management / contact management9.76 Ratings8.7280 Ratings
    Workflow management9.29 Ratings8.6267 Ratings
    Territory management8.54 Ratings8.9197 Ratings
    Opportunity management8.54 Ratings8.4254 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.04 Ratings8.4249 Ratings
    Contract management7.03 Ratings8.8204 Ratings
    Quote & order management7.54 Ratings9.0204 Ratings
    Channel / partner relationship management9.33 Ratings8.7193 Ratings
    Interaction tracking00 Ratings8.9250 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Kintone and Zoho CRM
    Feature
    Kintone
    9.0
    7 Ratings
    16% above category average
    Zoho CRM
    8.8
    222 Ratings
    13% above category average
    Case management9.67 Ratings8.7214 Ratings
    Help desk management8.56 Ratings9.3190 Ratings
    Call center management00 Ratings8.5173 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Kintone and Zoho CRM
    Feature
    Kintone
    8.0
    2 Ratings
    3% above category average
    Zoho CRM
    8.5
    267 Ratings
    9% above category average
    Lead management8.02 Ratings8.8262 Ratings
    Email marketing00 Ratings8.3220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Kintone and Zoho CRM
    Feature
    Kintone
    8.9
    9 Ratings
    14% above category average
    Zoho CRM
    8.5
    264 Ratings
    10% above category average
    Task management9.06 Ratings8.3249 Ratings
    Reporting8.89 Ratings8.7243 Ratings
    Billing and invoicing management00 Ratings8.7181 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Kintone and Zoho CRM
    Feature
    Kintone
    8.1
    8 Ratings
    6% above category average
    Zoho CRM
    8.6
    259 Ratings
    12% above category average
    Pipeline visualization8.34 Ratings8.2236 Ratings
    Customizable reports8.08 Ratings8.8250 Ratings
    Forecasting00 Ratings8.7217 Ratings
    Customization
    Comparison of Customization features of Kintone and Zoho CRM
    Feature
    Kintone
    8.9
    11 Ratings
    15% above category average
    Zoho CRM
    8.4
    278 Ratings
    9% above category average
    Custom fields9.211 Ratings8.7276 Ratings
    Custom objects9.09 Ratings8.1223 Ratings
    API for custom integration8.65 Ratings7.7204 Ratings
    Scripting environment00 Ratings9.2179 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Kintone and Zoho CRM
    Feature
    Kintone
    8.5
    2 Ratings
    12% above category average
    Zoho CRM
    8.8
    211 Ratings
    15% above category average
    Marketing automation8.52 Ratings8.9208 Ratings
    Compensation management00 Ratings8.8139 Ratings
    Platform
    Comparison of Platform features of Kintone and Zoho CRM
    Feature
    Kintone
    9.3
    6 Ratings
    20% above category average
    Zoho CRM
    8.3
    231 Ratings
    9% above category average
    Mobile access9.36 Ratings8.3231 Ratings
    Security
    Comparison of Security features of Kintone and Zoho CRM
    Feature
    Kintone
    9.5
    10 Ratings
    12% above category average
    Zoho CRM
    8.2
    267 Ratings
    2% below category average
    Role-based user permissions9.510 Ratings8.7262 Ratings
    Single sign-on capability00 Ratings7.7232 Ratings
    Social CRM
    Comparison of Social CRM features of Kintone and Zoho CRM
    Feature
    Kintone
    -
    Ratings
    Zoho CRM
    8.5
    166 Ratings
    12% above category average
    Social data00 Ratings8.7165 Ratings
    Social engagement00 Ratings8.3157 Ratings
    Best Alternatives
    KintoneZoho CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    SAP Sales Cloud
    Score8.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KintoneZoho CRM
    Likelihood to Recommend
    9.7
    (58 ratings)
    9.1
    (312 ratings)
    Likelihood to Renew
    10.0
    (8 ratings)
    7.6
    (42 ratings)
    Usability
    9.4
    (16 ratings)
    7.8
    (172 ratings)
    Availability
    10.0
    (2 ratings)
    8.8
    (7 ratings)
    Performance
    10.0
    (2 ratings)
    8.5
    (8 ratings)
    Support Rating
    9.4
    (46 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    10.0
    (1 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    6.8
    (4 ratings)
    5.6
    (16 ratings)
    Configurability
    9.0
    (43 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    10.0
    (2 ratings)
    9.5
    (21 ratings)
    Ease of integration
    10.0
    (2 ratings)
    7.2
    (5 ratings)
    Product Scalability
    10.0
    (2 ratings)
    5.7
    (6 ratings)
    Professional Services
    10.0
    (2 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    7.8
    (13 ratings)
    User Testimonials
    KintoneZoho CRM
    Likelihood to Recommend
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
    Read full review
    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
    Read full review
    Cons
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
    Read full review
    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
    Read full review
    Likelihood to Renew
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
    Read full review
    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
    Read full review
    Usability
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
    Read full review
    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
    Read full review
    Reliability and Availability
    Kintone
    Never had an issue with this.
    Incentivized
    Read full review
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Performance
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
    Read full review
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
    Read full review
    Support Rating
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
    Read full review
    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Incentivized
    Read full review
    In-Person Training
    Kintone
    No answers on this topic
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
    Read full review
    Online Training
    Kintone
    The training was seamless and easy to follow
    Incentivized
    Read full review
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
    Read full review
    Implementation Rating
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
    Read full review
    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
    Incentivized
    Read full review
    Alternatives Considered
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
    Read full review
    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Kintone
    Should be multiple pricing packages.
    Incentivized
    Read full review
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
    Read full review
    Scalability
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
    Read full review
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
    Read full review
    Professional Services
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
    Read full review
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Incentivized
    Read full review
    Return on Investment
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
    Read full review
    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
    Read full review
    ScreenShots

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.