Kissmetrics vs. SourceForge

[Kissmetrics is well suited for the] abandon cart scenario to re-engage users on the purchase journey. Engaging users to personalized content using the visit metrics derived from the data captured at each digital touch points. [Implementing] website campaign and journey orchestration is easy. You get visitor profile to segment upon using different visit metrics and action.

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I recommend SourceForge to anyone or business that needs both commercial and open source software. This platform has a wide variety of software with many categories that allow easy search for any project, in addition to the fact that searches can be done separately (commercial and open source software) so as not to have mixed results which go with different purpose. In addition to the fact that the community of this platform is quite active and that there are always times to discover new projects that can be useful for a company or individual person.

• The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
• Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
• Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
• Customer support!

• Commercial software and FOSS projects are available.
• FOSS projects have advanced profiles such as software hosting for download as well as download metrics. As well as the released versions.
• Commercial software profiles show detailed features, what it offers, price, frequently asked questions and a vast amount of user reviews.

• Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
• Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
• Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The overall design that SourceForge has really leaves a lot to be desired, although the entire platform works perfectly, I think that the design should be much more attractive.
• There is currently no feature to save your progress on a review you are writing, so if you are writing a review and the browser is closed for some reason, all progress of the written review will be lost.

Price sensitivity and the different choices that now exist in the Analytics industry. I think it makes sense for us sometime this year to rethink our analytics strategy to see how we may leverage the best of GA (which has included lots of new features and updates the past years_, Kiss and other tools as need be

Souceforge was very straightforward and easy to manage. The leads worked for us so there is not a lot else to say about why I'd use it again. This isn't some complicated software product, it is a simple inbound marketing channel that is meant to generate leads and help us with brand awareness and it did exactly that.

Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.

SourceForge is super easy to use and very intuitive. And their support team and campaign managers help whenever we need it. Using SourceForge as a user is easy, and administrating a business software listing is easy as well. They also have great documentation.

The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.

We've never had any issues or downtime with SourceForge. Since we've been a user, the platform has never been down. Or at least never that I've noticed.

Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.

SourceForge loads extremely quickly whether you're using the front end or administrating your product listing on the back end. All pages are snappy to load--no issues with page speed whatsoever.

Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.

I hardly ever use the support on SourceForge, as I have not needed it. Their product works well for me. One time I had to email them and they got back to me the same day, but that's my only experience.

Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.

I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc. This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.

When we first signed up, they pair you with a campaign manager who trained us on how to use the product properly. The product is simple so the training was only about 30 minutes and after that we understood all the features and how to make the most of it. Most of the work came with making a custom landing page and building a follow up process for our sales team.

In order to build trackability down to revenue, there was quite a lot of work to integrate Kissmetrics with our software and internal process. We had to build the hooks so that Kissmetrics could call back into our software and billing system, etc.. However, we didn't need additional expertise to do this. Once you understand the API, and you own systems, making it work is not too difficult. We did not require an outside consultant or anything like that

We have used this service mainly to read explicit opinions that influenced the decision-making when implementing new software for my company

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Kissmetrics is a next-level step up for people who are used to getting their tracking and reporting from Google Analytics or Shopify's CMS. While HubSpot arguably has a better user interface, Kissmetrics certainly has the power and usability necessary to track important conversion data and help you make better marketing decisions.

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G2 has a larger commitment time upfront and for a more expensive rate, which wasn't the best option for our team as we were just exploring the resources that existed out there at the time. We preferred Sourceforge as well due to its subscription service, making it easier to commit from the start.

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SourceForge has been plenty scalable for us. Our marketing department is able to edit listings and our executives can also log in to the platform if need be for leads and reporting information. SourceForge offers multiple user access and role permissions, so it's pretty scalable and easy to use for our entire team.

• Unfortunately for this client (small business) the cost of Kissmetrics was just too prohibitive. But it's obvious that for a larger company that can afford it, the data would be invaluable to gain more insight in how to gain more active users and orders for a funnel.
• The data provided really increases an understanding of how best to provide the right experience for the users...happy users equals increase in ROI.

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• It allowed us to learn more about the features and functions of some software that we currently use.
• It allowed me to improve my decision-making for the software we use in the project area.
• It helped us to replace several programs that were used in our company. We made several replacements, for much more optimal alternatives.