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KnowBe4 PhishER/PhishER Plus vs. Mimecast Email & Collaboration Threat Protection

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KnowBe4 PhishER/PhishER Plus

    Score8.7 out of 10
    N/APhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

    $1.15

    per seat

    Mimecast Email & Collaboration Threat Protection

    Score8.7 out of 10
    N/AThe Mimecast Secure Email Gateway is a messaging security option with anti-spam / anti-malware, data loss prevention, large file send, and other features, from UK company Mimecast.N/A
    Pricing
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Editions & Modules
    501-1000 Monthly Pricing 3 Year
    $1.15
    per seat
    101-500 Monthly Pricing 3 Year
    $1.50
    per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor organizations with over 1,000 seats, contact sales for a quote.—
    More Pricing Information
    Community Pulse
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Considered Both Products
    KnowBe4
    Chose KnowBe4 PhishER/PhishER Plus
    Mimecast internal email protection feature offer the capability to detect and block any suspicious emails that has been delivered to the users inbox. But they do not have a phish alert button type plug-ins that users can use to report the email.
    Mimecast solution only act when …
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    We liked the integration and ease of use.
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    KnowBe4 PhishER is our first "go to" when we have a new security need to fill due to its overall effectiveness, ease of use, and cost it has had in our organization.
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    KnowBe4 PhishER has a lot of features that other companied does not have. Its AI capability, integration with VirusTotal, PhishRIP and PhishFlip features make it totally different from other solutions. Its Phish Alert Button directly installed on users Outlook without affecting …
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    PhishER is my opinion is an industry leader when it comes to a tool for email analysis and remediation. This solution has a solid interface to use and understand its functionality. Additionally it has easy integrations with other security products that make this appealing for …
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    see previous response. KnowBe4 is better than Agari in most areas, but less mature than Proofpoint
    Incentivized
    Chose KnowBe4 PhishER/PhishER Plus
    I have previously used Infosec IQ and Mimecast for similar purposes. Infosec IQ allowed my users to report messages, but the interface was clumsy and there weren't any features to allow me to quarantine or block message from within that dashboard. Mimecast was similar, but the …
    Incentivized
    Mimecast
    Chose Mimecast Email & Collaboration Threat Protection
    Since implementing Mimecast Advanced Email Security there hasn't been a need for us to investigate other solutions. We do however use KnowBe4's PhishER as an end-user tool for reporting emails that get through.
    Incentivized
    Chose Mimecast Email & Collaboration Threat Protection
    Fortinet is a premise pased system modified for SaaS use. we were not impressed with the UI either.

    Abnormal was great and likely hasd smarter filtering. We did not like the price.
    Incentivized
    Chose Mimecast Email & Collaboration Threat Protection
    Mimecast Advanced Email Security is better than our previously used product in term of features and usability. Mimecast Advanced Email Security has a lot of good points. The email gateway policies provided by Mimecast Advanced Email Security is larger than others and has a lot …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    125 Answers
    93%
    Would buy again
    81 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    124 Answers
    98%
    Delivers good value for the price
    80 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    125 Answers
    98%
    Happy with the feature set
    85 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    112 Answers
    94%
    Lived up to sales and marketing promises
    68 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    114 Answers
    93%
    Implementation went as expected
    71 Answers
    Features
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Incident Response Platforms
    Comparison of Incident Response Platforms features of KnowBe4 PhishER/PhishER Plus and Mimecast Email & Collaboration Threat Protection
    Feature
    KnowBe4 PhishER/PhishER Plus
    8.4
    122 Ratings
    6% below category average
    Mimecast Email & Collaboration Threat Protection
    -
    Ratings
    Company-wide Incident Reporting8.3101 Ratings00 Ratings
    Integration with Other Security Systems8.497 Ratings00 Ratings
    Centralized Dashboard9.0120 Ratings00 Ratings
    Machine Learning to Prevent Incidents8.0103 Ratings00 Ratings
    Live Response for Rapid Remediation8.1102 Ratings00 Ratings
    Secure Email Gateway
    Comparison of Secure Email Gateway features of KnowBe4 PhishER/PhishER Plus and Mimecast Email & Collaboration Threat Protection
    Feature
    KnowBe4 PhishER/PhishER Plus
    -
    Ratings
    Mimecast Email & Collaboration Threat Protection
    7.6
    93 Ratings
    10% below category average
    Anti-malware00 Ratings8.089 Ratings
    Customizability00 Ratings7.492 Ratings
    Data Loss Protection00 Ratings6.774 Ratings
    Threat Detection00 Ratings7.987 Ratings
    Sandboxing00 Ratings8.380 Ratings
    End-to-End Encryption00 Ratings7.978 Ratings
    Management Tools00 Ratings7.289 Ratings
    Best Alternatives
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Small Businesses
    No answers on this topic
    Sophos Email
    Score9.1 out of 10
    Medium-sized Companies
    No answers on this topic
    Sophos Email
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Likelihood to Recommend
    8.8
    (128 ratings)
    8.3
    (106 ratings)
    Likelihood to Renew
    8.8
    (9 ratings)
    8.4
    (3 ratings)
    Usability
    8.6
    (44 ratings)
    7.7
    (81 ratings)
    Availability
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.6
    (8 ratings)
    6.1
    (8 ratings)
    Implementation Rating
    8.6
    (3 ratings)
    10.0
    (1 ratings)
    Configurability
    8.3
    (12 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Ease of integration
    9.1
    (2 ratings)
    7.9
    (42 ratings)
    Product Scalability
    8.2
    (1 ratings)
    9.0
    (1 ratings)
    Professional Services
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    KnowBe4 PhishER/PhishER PlusMimecast Email & Collaboration Threat Protection
    Likelihood to Recommend
    KnowBe4
    From an MSP perspective, it’s easier to sell products that provide cybersecurity protections if it’s all in one bundle. If you start providing 5 different email security products (even with the same vendor), it becomes confusing to non-technical individuals. They need a single package that doesn’t break the bank. Other products like Ironscales do that by providing an “all-in-one” package, essentially. And for a much less expensive price. I believe if you included all the features of anti-phishing, account takeover protection, and security awareness training, it would be close to $8/person each month. Competitors offer rates closer to $2/user, which include all those features and sometimes more.
    Incentivized
    Read full review
    Mimecast
    If you're using the Microsoft 365 ecosystem, Mimecast Email Security CI is a must-have, as it adds an extra layer of email security. With advanced email threat detection capabilities, this tool handles internal threat incidents, ransomware, and phishing, and is effective at scanning attachments and URLs. It is a reliable/effective email security solution for business.
    Incentivized
    Read full review
    Pros
    KnowBe4
    • KnowBe4's Phish Alert Button effectively collects all reported emails from end-users in one place.
    • The PhishML feature of PhishER effectively auto-scan reported emails using machine learning technologies, providing a tag for each email based on its body content and other aspects.
    • The PhishRIP feature works well by allowing the security team to create a query and quarantine all relevant emails from the end user's email system.
    Incentivized
    Read full review
    Mimecast
    • Simplicity: Once set up, Mimecast Advanced Email Security is easy to use, intuitive, and simple. This reduces onboarding time with new employees.
    • Robust Audit Trail: Being able to see what happened with specific emails, why things happened, and who was responsible for them helps to reduce troubleshooting time as well as improving overall email observability.
    • Clean Interface: Mimecast Advanced Email Security is a Swiss-Army-Knife of email security. There are many different configurations and complex rules that can be implemented. To make this manageable Mimecast Advanced Email Security has implemented a simple and clean UI. Being able to favorite commonly used features makes a huge difference in usability.
    • Simple SSO Integration: This seems like a no-brainer, but its odd to see how many SaaS products either don't support SSO, or make it so complicated and convoluted that setup and maintenance becomes a fully time job.
    Incentivized
    Read full review
    Cons
    KnowBe4
    • Issues with Global Blocklist
    • Email Template Modification - Simplification
    • Target Specific Users vs. Groups
    • PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.
    Incentivized
    Read full review
    Mimecast
    • I would like to see some additional improvement around the attachment protection, specifically what may be getting caught and what types of files are attempting to be delivered via email by impersonators.
    • The Targeted Threat Protection is a great product, and I wish there was a dashboard for this service where we could easily see the types of emails and/or links that have been caught as part of the protection module that could be shared with executives.
    • Finally, I feel that the phishing protection is great and honestly don't believe there should be much improvement needed there.
    Incentivized
    Read full review
    Likelihood to Renew
    KnowBe4
    When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.
    Incentivized
    Read full review
    Mimecast
    There is no question as to the value of the product to the business and the disruption of changing vendors would not be worth any savings possibly achieved by switching.
    Incentivized
    Read full review
    Usability
    KnowBe4
    It has been super easy for users to work with training and quizzes. Admin is a little difficult because you have to build the specific campaign type you want. But you can even create your own training and upload it to your LMS. This is great!!
    Incentivized
    Read full review
    Mimecast
    Mimecast advanced email security is an excellent tool, and even better, all the tools can be accessed from a single console. One thing I love about Mimecast is that when you add features to your account, they are automatically added to your console, which you already have experience with. No need to learn a new console.
    Incentivized
    Read full review
    Reliability and Availability
    KnowBe4
    No answers on this topic
    Mimecast
    Overall, it's very good, but I do remember a few times in the past year we have seen some availability issues.
    Incentivized
    Read full review
    Performance
    KnowBe4
    No answers on this topic
    Mimecast
    Pages need to consistently load quickly. Sometimes good, sometimes not.
    Incentivized
    Read full review
    Support Rating
    KnowBe4
    When I have a question, their were fast to respond. The downside is a that at least once I had to work through the issue with the person assigned to help me because they didn't know the answer. That said they did try and were patient. However they should have known the answer on integration.
    Incentivized
    Read full review
    Mimecast
    When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
    Incentivized
    Read full review
    In-Person Training
    KnowBe4
    No answers on this topic
    Mimecast
    We did not have in-person training. All was done through meetings and on phone.
    Incentivized
    Read full review
    Online Training
    KnowBe4
    No answers on this topic
    Mimecast
    Training was good from Mimecast as well as the Mimecast knowledgebase.
    Incentivized
    Read full review
    Implementation Rating
    KnowBe4
    It was very simple to implement - with just a few settings needed to connect it to our O365 environment
    Incentivized
    Read full review
    Mimecast
    Easy to set up and configure, but did have Mimecast assistance.
    Incentivized
    Read full review
    Alternatives Considered
    KnowBe4
    We evaluated the Titan options because we have already used their DNS filtering product. However, KnowBe4 came in with a better price per user and a significantly stronger product lineup, particularly with its security awareness training component.
    Incentivized
    Read full review
    Mimecast
    Mimecast Advanced Email Security is FAR superior. Sophos practically gave us the email for free and we still didn't want it. Sophos also does not do both Gateway and API properly. Mimecast Advanced Email Security's AI-Powered net is next level.
    Incentivized
    Read full review
    Scalability
    KnowBe4
    No answers on this topic
    Mimecast
    The solution continues to grow and add features.
    Incentivized
    Read full review
    Professional Services
    KnowBe4
    No answers on this topic
    Mimecast
    Professional services for our setup was excellent, quick and knowledgeable.
    Incentivized
    Read full review
    Return on Investment
    KnowBe4
    • There has been a 700% increase in emails being reported now. Previously, staff were only reporting 4 emails a month. It is easier for us to promote the phish alert button, receive automated remediation and rapidly respond.
    • We had no reports on the amount of phishing emails were coming through Mimecast but now we have reports for the board of trustees.
    • Every Wednesday we talk about cyber security to all staff, PhishER allows us to point out the trend and what to look out for which raises awareness. Never before were we able to talk about cyber security like this.
    Incentivized
    Read full review
    Mimecast
    • Enhanced email security across the business.
    • This product has reduced the risk of being hit by malware/phishing; Mimecast has been holding emails efficiently after reviewing emails.
    • The reporting side is practical, helps create a business case for the product, and shows its worth.
    Incentivized
    Read full review
    ScreenShots

    KnowBe4 PhishER/PhishER Plus Screenshots

    Screenshot of How PhishER Plus enables a critical workstream to help IR teams work together to mitigate the phishing threat and is suited for any organization that wants to automatically prioritize and manage potentially malicious messages.