Lakeside Digital Experience Cloud, powered by SysTrack vs. Nexthink vs. SolarWinds Pingdom

We are able to get to the root of the issue much more rapidly this way, and we don't have to interrupt the end user in order to see how their computer is functioning. Systrack is installed on-premises at our company. Check out that hosted infrastructure if you're in the market for it. In a matter of minutes, you may move from one workstation to more than 100k.

Incentivized

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients

Incentivized

• Systrack may also be scaled up thus simply
• Systrack provides a comprehensive picture of each system
• Systrack's customer service is second to none

Incentivized

• It allows for an IT department to be proactive with finding/solving issues before they happen
• It allows for a company to have a great tool for engaging with end users using campaigns/surveys
• It shows the full overall picture of a device/network connections when troubleshooting user issues.

• The alerts are very responsive offering quite detailed timing information
• The UI for reports is very clear and set up of reports is very intuitive
• Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down

Incentivized

• Every new version brings new ideas and capabilities to the table
• Because of the sheer volume of information available, it can be difficult to know where to begin
• With enough time and skill, creating bespoke dashboards with meaningful titles may be effective

Incentivized

• The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
• Some useful features are only available to cloud customers.
• Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

• The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.

Incentivized

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Incentivized

Interface is unnecessarily complicated and frequently responds slowly.

Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.

Incentivized

Systrack is also used to provide baseline and post-change analytics for the testing of new applications and equipment. This gives me the confidence to install high-quality items that won't cause any serious problems for customers. These are just some of the useful tools Systrack offers to assess the digital experience and take appropriate action.

Incentivized

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

Incentivized

1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem

Incentivized

• It was easy to install Systrack to a group of virtual workstations while doing CPU utilization analysis in a virtual environment
• You still need specialists to discover and fix problems in your environments with Systrack, but it will save you a lot of time

Incentivized

• SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
• Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

Incentivized

• Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
• In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
• Its time to explore other alternatives.