Landbot vs. SAP Conversational AI (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Landbot
Score 7.1 out of 10
N/A
Landbot.io is a no-code chatbot platform used by businesses to build frictionless conversational experiences from end-to-end. With the goal of turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams increase their efficiency and cut operating costs. Whether it's for WhatsApp, Web, or Messenger, the user can create automated chatbot flows to better engage customers and…
$39
per month
SAP Conversational AI (discontinued)
Score 6.8 out of 10
N/A
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.N/A
Pricing
LandbotSAP Conversational AI (discontinued)
Editions & Modules
Sandbox
$0
Per Month Per User
Starter
$39
per month
Pro
$99
per month
Business
Starting at $300
per month
No answers on this topic
Offerings
Pricing Offerings
LandbotSAP Conversational AI (discontinued)
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LandbotSAP Conversational AI (discontinued)
Top Pros
Top Cons
Best Alternatives
LandbotSAP Conversational AI (discontinued)
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LandbotSAP Conversational AI (discontinued)
Likelihood to Recommend
8.0
(2 ratings)
7.4
(37 ratings)
Usability
-
(0 ratings)
7.7
(2 ratings)
Availability
-
(0 ratings)
8.2
(2 ratings)
Performance
-
(0 ratings)
8.2
(2 ratings)
Support Rating
10.0
(1 ratings)
6.5
(32 ratings)
User Testimonials
LandbotSAP Conversational AI (discontinued)
Likelihood to Recommend
Landbot.io
Well Suited: If you are looking for a bot - - that is easy to build, that requires no IT person - that has competitive prices - that has a clean and easy reporting option, which can help the data analytics. Not Well Suited: Though it has Dialogflow integration, you cannot use it as a complete self-learning bot solution. If you are looking for a bot that is self-learning you have to go for IBM Watson Assistant/Dialogflow/SAP Conversational AI.
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SAP
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
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Pros
Landbot.io
  • Simple visual constructor for your bots
  • Many bot patterns
  • Zapier and Webhooks
  • Full customization CSS for your bots
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SAP
  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
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Cons
Landbot.io
  • Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.
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SAP
  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
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Usability
Landbot.io
No answers on this topic
SAP
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
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Reliability and Availability
Landbot.io
No answers on this topic
SAP
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
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Performance
Landbot.io
No answers on this topic
SAP
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
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Support Rating
Landbot.io
Everything is simple. Very helpful support team. Always answer your question and help solve the problem.
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SAP
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
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Alternatives Considered
Landbot.io
Drift is quite pricey, on the cost part, Landbot was much better with almost similar features. Also, on the UI front, Landbot was a pretty decent tool compared with Drift or MobileMonkey. The usage was easy, the reporting was very easy to get. Considering all these parameters, we chose Landbot for our Organization.
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SAP
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
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Return on Investment
Landbot.io
  • Fast payback on advertising budget due to high conversion.
  • Need a mobile application for chat operators, if the leads want to chat with a living person.
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SAP
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
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ScreenShots

Landbot Screenshots

Screenshot of Landbot - Visual Plus & DragScreenshot of Landbot - IntegrationsScreenshot of Landbot - Templates - BricksScreenshot of Landbot - WhatsApp AutomationScreenshot of Landbot - FormulasScreenshot of Landbot - Analytics

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.