TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lead Liaison

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Lead Liaison is a cloud-based sales and marketing automation solution. This solution provides equal focus to sales support with solutions such as a hot-lead dashboard, Buy Signals and a live ticker alert of businesses on the customer's website.

    $250

    per month

    Mautic

    Score8.9 out of 10
    N/AMautic Community Edition is an open source cross-channel campaign management software solution designed to enable users to build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. The open source edition is community supported. Support is available for Acquia Campaign Studio, which is based on Mautic technology acquired by Acquia in May 2019. Acquia Campaign Studio is available on the

    $0

    Pricing
    Lead LiaisonMautic
    Editions & Modules
    Inbound Marketing
    $250
    per month
    Sales Enablement
    $450
    per month 5 users
    Omnibound Marketing
    $780
    per month
    Lifecycle Marketing
    $1,500
    per month
    Event Lead Management
    starting at $2000
    Mautic Marketing Automation
    $0
    Offerings
    Pricing Offerings
    Lead LiaisonMautic
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$499 Depends on packageNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Lead LiaisonMautic
    Considered Both Products
    Lead Liaison
    No answer on this topic
    Acquia
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    4 Answers
    Features
    Lead LiaisonMautic
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    8.8
    8 Ratings
    13% above category average
    Mautic (open source)
    8.6
    9 Ratings
    11% above category average
    WYSIWYG email editor9.08 Ratings8.08 Ratings
    Dynamic content8.57 Ratings7.99 Ratings
    Ability to test dynamic content8.27 Ratings7.99 Ratings
    Landing pages8.77 Ratings9.57 Ratings
    A/B testing8.75 Ratings9.08 Ratings
    Mobile optimization9.06 Ratings8.58 Ratings
    Email deliverability reporting9.37 Ratings8.59 Ratings
    List management8.88 Ratings9.59 Ratings
    Triggered drip sequences9.05 Ratings8.68 Ratings
    Lead Management
    Comparison of Lead Management features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    9.0
    8 Ratings
    13% above category average
    Mautic (open source)
    8.4
    9 Ratings
    6% above category average
    Lead nurturing automation9.58 Ratings8.59 Ratings
    Lead scoring and grading9.08 Ratings8.59 Ratings
    Data quality management8.87 Ratings8.57 Ratings
    Automated sales alerts and tasks8.87 Ratings8.17 Ratings
    Campaign Management
    Comparison of Campaign Management features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    8.9
    6 Ratings
    17% above category average
    Mautic (open source)
    8.6
    7 Ratings
    13% above category average
    Calendaring8.86 Ratings8.17 Ratings
    Event/webinar marketing9.06 Ratings9.16 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    8.8
    6 Ratings
    16% above category average
    Mautic (open source)
    7.5
    6 Ratings
    0% below category average
    Social sharing and campaigns9.06 Ratings7.55 Ratings
    Social profile integration8.56 Ratings7.56 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    9.2
    7 Ratings
    21% above category average
    Mautic (open source)
    8.9
    9 Ratings
    18% above category average
    Dashboards9.07 Ratings9.19 Ratings
    Standard reports9.37 Ratings9.19 Ratings
    Custom reports9.37 Ratings8.67 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Lead Liaison and Mautic (open source)
    Feature
    Lead Liaison
    8.5
    8 Ratings
    11% above category average
    Mautic (open source)
    6.0
    9 Ratings
    23% below category average
    API8.88 Ratings7.59 Ratings
    Role-based workflow & approvals8.56 Ratings8.15 Ratings
    Customizability8.07 Ratings7.97 Ratings
    Integration with Salesforce.com8.06 Ratings4.65 Ratings
    Integration with Microsoft Dynamics CRM9.04 Ratings4.02 Ratings
    Integration with SugarCRM9.03 Ratings4.02 Ratings
    Best Alternatives
    Lead LiaisonMautic
    Small Businesses
    Vbout
    Score9.9 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Iterable
    Score8.1 out of 10
    Iterable
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lead LiaisonMautic
    Likelihood to Recommend
    9.1
    (8 ratings)
    10.0
    (9 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Lead LiaisonMautic
    Likelihood to Recommend
    Lead Liaison
    I think Lead Liaison could work well for new companies without an existing tech stack as you can also use it as your CRM. For a more mature company, especially one with multiple existing platform, I do not think it is worth switching, as all of the features will likely seem inferior to alternative specialist tools, many of which are cheaper, better supported and better integrated
    Read full review
    Acquia
    Mautic is not Salesforce or Dynamics of course; it is hard to install, still buggy and you have to know what you're doing if you want to use it. But that is your admission fee to an always free system that does essentially all the same things as the pricey alternatives, does it effectively and gives you total control. Mautic was acquired by Acquia, the company behind Drupal, and has been making substantial upgrades since that seem to be accelerating. The system has an active user community, active development and will only get better, making it an excellent choice to grow with and build your own systems around and never be dependent on third parties
    Read full review
    Pros
    Lead Liaison
    • The form customization is perfect. Very easy to use.
    • The insight we get from the form's (GPS) data is nice as we do not have to mandate fields anymore.
    • The ability to pass thru a lot of data on the back end works for our process. The internal receiver (customer service or sales reps) of the form data knows exactly what campaign the lead came from, what clinical specialty is tied to the prospect and what product is of interest. All seamlessly.
    Incentivized
    Read full review
    Acquia
    • Marketing email organization
    • Email tracking
    • Email automation
    • Contact management
    • Open rates
    • Delivery rates
    • A/B testing
    • Email sending
    • Unsubscribe management
    • SMTP management
    Read full review
    Cons
    Lead Liaison
    • ROI reporting is lacking to some degree.
    • We get too many feature updates but it doesn't appear to contain anything useful.
    • Not integration friendly.
    Incentivized
    Read full review
    Acquia
    • Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
    • More responsive form templates are needed.
    Incentivized
    Read full review
    Likelihood to Renew
    Lead Liaison
    Why move from a product that is help grown the speed on Marketing ROI? We see that the dashboards, flexibility and tracking are meeting and exceeding the business needs we had outlined. The support they provide is consistent, available and responsive. They will work with you until your issue is resolved.
    Read full review
    Acquia
    No answers on this topic
    Usability
    Lead Liaison
    One item you did not ask, but should be in around customer support. They do a great job of working with you, training and ongoing questions. Lead Liaison is always available and easy to get answers. The dashboards are great to gain business trends. The social media management is easy and a great way to ensure content is being tracked. The ability to gain tracking code for additional tactics. Our team enjoys the easy access and useability. We work with our clients to make sure they have a tool that we can use to scale for their needs. Lead Liaison makes it easy for us to help clients understand that Marketing ROI is closer to their finger tips than ever before.
    Read full review
    Acquia
    No answers on this topic
    Support Rating
    Lead Liaison
    Lead Liaison has tremendous support. I''ve never gone more than a hour or so without a response. They are quick to understand my request, review the options for solution and deliver the best option with the best outcome. Also, the good part is that I don't need support all the time because the product is so easy.
    Read full review
    Acquia
    No answers on this topic
    Implementation Rating
    Lead Liaison
    Any issue with the adoption of the product were on our end. I wish we had the band width to run faster so we can know more faster. Our team enjoys the dashboards and ease of using the product. I know our clients are appreciating the results of the information as well.
    Read full review
    Acquia
    No answers on this topic
    Alternatives Considered
    Lead Liaison
    I have not used any other product than Lead Liasion. I just recently started using this product and was not aware of the other options. Either way I am looking forward to seeing how far I am able to succeed using Lead Liasion and will continue to use this platform in the future.
    Incentivized
    Read full review
    Acquia
    Infusionsoft, at the time I tested it, had a crazy editor--very unintuitive and not very clean. Mautic (open source) makes it much easier to build up campaigns. Besides that, it didn't provide what we needed to justify the lack of possibility to self-host it and the requirement to pay for it.
    Read full review
    Return on Investment
    Lead Liaison
    • Ability to attract more targeted prospects.
    • Deepen the relationship with existing clients AND increase the amount of revenue from clients as this is an added service in addition to our online marketing services.
    • One client paid for my costs!
    Read full review
    Acquia
    • We made our ROI back within a year.
    • Fulfills our needs and our client's needs, our clients love it.
    • I would just add more templates to the email construction selection, other than that, it is just perfect.
    Incentivized
    Read full review
    ScreenShots

    Lead Liaison Screenshots

    Screenshot of Lead Liaison DashboardScreenshot of Lead Liaison Content CreationScreenshot of Lead Liaison Video Marketing