What users are saying about
14 Ratings
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Top Rated
212 Ratings
14 Ratings
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Score 9.1 out of 100

Pipedrive

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Top Rated
212 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Leadfeeder

Leadfeeder is great for enterprise-level, B2B companies who have a sales team equipped to make use of the tool. When sales teams are lean or too busy, the utility is forgotten. Leadfeeder is also especially useful for companies implementing ABM
Ayla Peacock | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Leadfeeder
Pipedrive
6.3
Customer data management / contact management
Leadfeeder
Pipedrive
6.5
Workflow management
Leadfeeder
Pipedrive
7.8
Territory management
Leadfeeder
Pipedrive
6.6
Opportunity management
Leadfeeder
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Leadfeeder
Pipedrive
7.9
Contract management
Leadfeeder
Pipedrive
3.0
Quote & order management
Leadfeeder
Pipedrive
5.1
Interaction tracking
Leadfeeder
Pipedrive
7.1
Channel / partner relationship management
Leadfeeder
Pipedrive
4.3

Customer Service & Support

Leadfeeder
Pipedrive
2.9
Case management
Leadfeeder
Pipedrive
4.7
Call center management
Leadfeeder
Pipedrive
1.1
Help desk management
Leadfeeder
Pipedrive
3.1

Marketing Automation

Leadfeeder
Pipedrive
8.2
Lead management
Leadfeeder
Pipedrive
7.7
Email marketing
Leadfeeder
Pipedrive
8.7

CRM Project Management

Leadfeeder
Pipedrive
6.3
Task management
Leadfeeder
Pipedrive
8.0
Billing and invoicing management
Leadfeeder
Pipedrive
4.1
Reporting
Leadfeeder
Pipedrive
6.9

CRM Reporting & Analytics

Leadfeeder
Pipedrive
5.0
Forecasting
Leadfeeder
Pipedrive
5.1
Pipeline visualization
Leadfeeder
Pipedrive
8.1
Customizable reports
Leadfeeder
Pipedrive
1.7

Customization

Leadfeeder
Pipedrive
6.1
Custom fields
Leadfeeder
Pipedrive
8.2
Custom objects
Leadfeeder
Pipedrive
7.7
Scripting environment
Leadfeeder
Pipedrive
1.0
API for custom integration
Leadfeeder
Pipedrive
7.5

Security

Leadfeeder
Pipedrive
7.2
Single sign-on capability
Leadfeeder
Pipedrive
6.1
Role-based user permissions
Leadfeeder
Pipedrive
8.3

Social CRM

Leadfeeder
Pipedrive
1.1
Social data
Leadfeeder
Pipedrive
1.1
Social engagement
Leadfeeder
Pipedrive
1.1

Integrations with 3rd-party Software

Leadfeeder
Pipedrive
3.6
Marketing automation
Leadfeeder
Pipedrive
3.6
Compensation management
Leadfeeder
Pipedrive
3.5

Platform

Leadfeeder
Pipedrive
8.0
Mobile access
Leadfeeder
Pipedrive
8.0

Pros

Leadfeeder

  • Displaying the company and location as well as employees at the company to make it easier to find the right person to contact
  • You can use LinkedIn Sales Navigator to be able to contact them directly on LinkedIn
  • It shows all the pages visited so the sales team can advertise the right product
  • The user management within Leadfeeder is easy to use as you can assign a company to another user and keep everything organized
Susan Hammiche | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Leadfeeder

  • Slack integration alerts would be nice.
  • Tying in Salesforce owners (vs always manually assigning).
  • Real-time alerts (vs the day after).
DJ Kline | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Leadfeeder

Leadfeeder 10.0
Based on 1 answer
Leadfeeder is the best anonymous visitor tracking software platform that I've ever used. Sitting as a layer on top of Google Analytics, the tool consistently provides us with accurate intelligence of what our hottest prospects are looking at while visiting our site. The Leadfeeder customer support is top notch and the company is always coming out with new updates that further improve the technology. On top of all of this, Leadfeeder integrates with Slack and our CRM, allowing me to continue to do my job without having to switch between various platforms throughout the day.
Zach Ettelman | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Leadfeeder

Leadfeeder 10.0
Based on 1 answer
Extremely intuitive and easy to use. The ability to create custom views and reports is very easy.
Zach Ettelman | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Leadfeeder

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Leadfeeder

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Leadfeeder

I used SharpSpring's reverse IP looking up for a while. Leadfeeder is far superior. It tracks and shows site visits by multiple people within an organization and rarely shows service provider names. We usually get the real companies
Ayla Peacock | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Leadfeeder

  • One positive impact is the time that is saved for the sales team with less cold calling and more following direct leads
Susan Hammiche | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

Leadfeeder

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Leadfeeder
9.1
Pipedrive
8.1

Likelihood to Renew

Leadfeeder
10.0
Pipedrive
8.2

Usability

Leadfeeder
10.0
Pipedrive
10.0

Reliability and Availability

Leadfeeder
Pipedrive
8.2

Support Rating

Leadfeeder
Pipedrive
8.2

Implementation Rating

Leadfeeder
Pipedrive
8.2

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