What users are saying about
Top Rated
290 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 290 reviews and ratings
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 58 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Performance & Compatibility of Online Events Software
8.0
Lifesize Video Conferencing
80%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
Lifesize Video Conferencing ranks higher in 3/3 features
Lifesize Video Conferencing ranks higher in 3/3 features
High quality audio
8.1
81%
163 Ratings

N/A
0 Ratings
High quality video
8.3
83%
161 Ratings

N/A
0 Ratings
Low bandwidth requirements
7.5
75%
153 Ratings

N/A
0 Ratings
Screen Sharing
8.3
Lifesize Video Conferencing
83%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
Lifesize Video Conferencing ranks higher in 1/1 features
Lifesize Video Conferencing ranks higher in 1/1 features
Desktop sharing
8.3
83%
158 Ratings

N/A
0 Ratings
Online Meetings / Events
7.5
Lifesize Video Conferencing
75%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
Lifesize Video Conferencing ranks higher in 4/4 features
Lifesize Video Conferencing ranks higher in 4/4 features
Calendar integration
7.6
76%
115 Ratings

N/A
0 Ratings
Meeting initiation
7.6
76%
144 Ratings

N/A
0 Ratings
Record meetings / events
7.4
74%
114 Ratings

N/A
0 Ratings
Slideshows
7.4
74%
99 Ratings

N/A
0 Ratings
Online Events Collaboration
8.4
Lifesize Video Conferencing
84%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
Lifesize Video Conferencing ranks higher in 2/2 features
Lifesize Video Conferencing ranks higher in 2/2 features
Live chat
8.5
85%
94 Ratings

N/A
0 Ratings
Q&A
8.4
84%
64 Ratings

N/A
0 Ratings
Online Events Security
8.9
Lifesize Video Conferencing
89%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
Lifesize Video Conferencing ranks higher in 1/1 features
Lifesize Video Conferencing ranks higher in 1/1 features
Participant roles & permissions
8.9
89%
116 Ratings

N/A
0 Ratings
Attribute Ratings
- Lifesize Video Conferencing is rated higher in 1 area: Likelihood to Renew
- Polycom RealPresence Group Series is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
7.9
Lifesize Video Conferencing
79%
164 Ratings

8.5
Polycom RealPresence Group Series
85%
27 Ratings
Likelihood to Renew
10.0
Lifesize Video Conferencing
100%
25 Ratings

7.3
Polycom RealPresence Group Series
73%
1 Rating
Usability
8.5
Lifesize Video Conferencing
85%
40 Ratings

8.7
Polycom RealPresence Group Series
87%
4 Ratings
Availability
8.2
Lifesize Video Conferencing
82%
15 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Performance
8.2
Lifesize Video Conferencing
82%
31 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Support Rating
7.4
Lifesize Video Conferencing
74%
93 Ratings

8.7
Polycom RealPresence Group Series
87%
6 Ratings
In-Person Training
7.3
Lifesize Video Conferencing
73%
2 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Online Training
9.1
Lifesize Video Conferencing
91%
5 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Implementation Rating
8.0
Lifesize Video Conferencing
80%
411 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Contract Terms and Pricing Model
8.0
Lifesize Video Conferencing
80%
1 Rating

Polycom RealPresence Group Series
N/A
0 Ratings
Product Scalability
8.2
Lifesize Video Conferencing
82%
19 Ratings

Polycom RealPresence Group Series
N/A
0 Ratings
Professional Services
8.0
Lifesize Video Conferencing
80%
1 Rating

Polycom RealPresence Group Series
N/A
0 Ratings
Likelihood to Recommend
Lifesize Video Conferencing
I think there's much better options out there. In a small setting, they might be suitable but I don't believe they scale very well in any medium-large size businesses.We wanted to take advantage of things like a Microsoft Exchange calendar, a "Join Now" button and integrating with Teams. These are all things that our company made a sizeable investment on and in order to take things to the next level, we had to move on from Lifesize Video Conferencing.
Network Engineer
SouthcoMechanical Or Industrial Engineering, 201-500 employees
Polycom RealPresence Group Series
If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employeesPros
Lifesize Video Conferencing
- The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
- The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
- Camera quality is great and provides clear video for our organization.
- The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesPolycom RealPresence Group Series
- The audio and video quality can not be matched.
- For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
- They are rather versatile in that we have been able to integrate them with other applications
Network Engineer
SouthcoMechanical Or Industrial Engineering, 201-500 employees
Cons
Lifesize Video Conferencing
- The network was unstable during some calls regardless of the size. The screen would shake throughout the call.
- There were challenges logging into a meetings to the point where we would have to log off our pc and log back in.
- Sporadic Audio issues would take place regardless of where we would us the app, on-campus or off campus

Verified User
Administrator in Customer Service
Health, Wellness and Fitness Company, 1001-5000 employeesPolycom RealPresence Group Series
- The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesPricing Details
Lifesize Video Conferencing
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 Call for pricing
Lifesize Video Conferencing Editions & Modules
Edition
Plus | $14.95 per user/month1 |
---|---|
Enterprise | $12.95 per user/month1 |
Standard | $16.95 per user/month1 |
- Call for pricing
Additional Pricing Details
With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar schedulingPolycom RealPresence Group Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Polycom RealPresence Group Series Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Lifesize Video Conferencing
Lifesize Video Conferencing 10.0
Based on 25 answers
Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
Chief Information Officer
Spectrum Health SystemsMental Health Care, 1001-5000 employees
Polycom RealPresence Group Series
Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employeesUsability
Lifesize Video Conferencing
Lifesize Video Conferencing 8.5
Based on 40 answers
Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.

Verified User
Manager in Marketing
Mechanical Or Industrial Engineering Company, 10,001+ employeesPolycom RealPresence Group Series
Polycom RealPresence Group Series 8.7
Based on 4 answers
Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces
System Administrator
SB Energy Pvt LtdRenewables & Environment, 201-500 employees
Reliability and Availability
Lifesize Video Conferencing
Lifesize Video Conferencing 8.2
Based on 15 answers
Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
Director of Distance Learning
Lubbock Christian UniversityHigher Education, 201-500 employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Performance
Lifesize Video Conferencing
Lifesize Video Conferencing 8.2
Based on 31 answers
Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
Cloud System Administrator
PlatedFood & Beverages, 201-500 employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Support Rating
Lifesize Video Conferencing
Lifesize Video Conferencing 7.4
Based on 93 answers
Lifesize's support team will help us immediately after locking the complaint. They are very supportive & cooperative. Lifesize is the only Video Conferencing brand that replaces the faulty unit with a brand new unit. this is the most important feature & factor which have to consider while buying the Video Conferencing Solution. Lifesize is trustworthy.
Business Development Executive
ZMInformation Technology & Services, 51-200 employees
Polycom RealPresence Group Series
Polycom RealPresence Group Series 8.7
Based on 6 answers
The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employeesIn-Person Training
Lifesize Video Conferencing
Lifesize Video Conferencing 7.3
Based on 2 answers
Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
Retired
Satguru Ram Singh SatsangNon-Profit Organization Management, 51-200 employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Online Training
Lifesize Video Conferencing
Lifesize Video Conferencing 9.1
Based on 5 answers
I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!

Verified User
Technician in Information Technology
Information Technology and Services Company, 501-1000 employeesPolycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Implementation Rating
Lifesize Video Conferencing
Lifesize Video Conferencing 8.0
Based on 411 answers
Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
Sports, 1-10 employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Alternatives Considered
Lifesize Video Conferencing
When compared to Zoom, one of the massive benefits that Lifesize brings is total peace of mind with security. Call encryption is part of the core in Lifesize and not an optional feature as in Zoom. I don't know about you, but every conversation can contain private and confidential information, so protecting me, my team, and my customers is totally covered with Lifesize!When compared with other providers, the quality of the video and lip sync on Lifesize is simply flawless. With the ability to deliver a call at 4k ultra high definition at 60 frames per second, the platform is simply awesome! Zoom is only 720p and the data share is only 5 frames per second. Zoom is simply substandard when compared to Lifesize.We often speak with clients who are using Teams or Skype for Business, but when you compare the video and audio quality with that achieved by Lifesize, they simply do not match up. If you want excellent quality video and ultra-sharp audio, then Lifesize is the only way to go!
Director
Silver Lining Developments LtdConstruction, 11-50 employees
Polycom RealPresence Group Series
Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
Communications Specialist
Yazaki, NAAutomotive, 10,001+ employees
Contract Terms and Pricing Model
Lifesize Video Conferencing
Lifesize Video Conferencing 8.0
Based on 1 answer
Lifesize Video Conferencing would not change anything in the contract as it is complete and has provided me with an excellent quality service from start to finish, providing me with excellent real-time meeting features and solutions. It works very well for me with connection quality and fluid communication, the video, audio and image are HD and there are no interruptions or obstacles in the meeting. I have no dissatisfaction.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Scalability
Lifesize Video Conferencing
Lifesize Video Conferencing 8.2
Based on 19 answers
With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.

Verified User
Administrator in Information Technology
Oil & Energy Company, 501-1000 employeesPolycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Professional Services
Lifesize Video Conferencing
Lifesize Video Conferencing 8.0
Based on 1 answer
I give it this rating because Lifesize Video Conferencing has great connection speed and coverage quality in its service. It is a tool that offers excellence in video conferencing with high-level quality in audio, image and screen sharing, I love that it encourages spontaneous collaboration, increases workflow and the opportunity to communicate from anywhere and on any device with flexible features.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
Polycom RealPresence Group Series
No score
No answers yet
No answers on this topic
Return on Investment
Lifesize Video Conferencing
- Training users on how to use the software is quick and easy.
- Calling abroad saves a good chunk of money for both the end user and company.
- Does save on travel as remote users are able to have a similar experience as the people attending the meetings and no need to travel to the other locations for meetings.

Verified User
Technician in Information Technology
Non-Profit Organization Management Company, 51-200 employeesPolycom RealPresence Group Series
- Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
- Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
- Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
North America Audio Video Support Specialist
Analog DevicesSemiconductors, 10,001+ employees