What users are saying about
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53 Ratings
4 Ratings

LogicMonitor

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53 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

LogicMonitor

If you're looking for a complete monitoring/reporting solution that's competitive in terms of pricing and capability, then LogicMonitor really does tick many boxes here. We've not got to test many specific areas (i.e. Linux host/web server monitoring/SQL Server monitoring) in real depth as our trail focus was on network monitoring, but that said we did get to see that this tool really does have a solid and well-deserved place in the infrastructure monitoring marketplace. If you're after a tool that really does offer across the board monitoring with a strong support base and a competitive pricing model, then you would be well served to give LogicMonitor a trail. We trailed the complete product from Computer Associates which is one of the few in the marketplace that I can liken to LogicMonitor (apart from maybe SolarWinds in terms of infra coverage) and their price was through the roof for us (despite being a university).
Anonymous | TrustRadius Reviewer

PingPlotter

PingPlotter is great if all you need is a simple latency monitoring tool and the ability to see specifically where packets are being dropped in a nice graphical interface. This can be done with things like WinMTR but what sets it aside from tools like this is it can be run as a service so constant monitoring is available. The alerting is also very useful and flexible.However, when you need detailed monitoring this is obviously not the correct tool.
Fraser Clark | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

LogicMonitor
PingPlotter
8.7
Network monitoring
LogicMonitor
PingPlotter
8.0
Alerts
LogicMonitor
PingPlotter
10.0
Customizable reports
LogicMonitor
PingPlotter
8.0

Pros

LogicMonitor

  • Flexibility with datasources - if one does not exist for a specific technology you can create it yourself
  • API - really flexible and easy to work with API to make tasks automated
  • Dashboarding - Simple and easy to use while also being effective
Anonymous | TrustRadius Reviewer

PingPlotter

  • Latency monitoring
  • Traceroute
  • Alerting
  • It's lightweight
Fraser Clark | TrustRadius Reviewer

Cons

LogicMonitor

  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
William Guertin | TrustRadius Reviewer

PingPlotter

  • User-interface
  • Performance of the application
  • Documentation
Fraser Clark | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

PingPlotter

No score
No answers yet
No answers on this topic

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

PingPlotter

No score
No answers yet
No answers on this topic

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 21 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

PingPlotter

PingPlotter 9.0
Based on 1 answer
I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.
Fraser Clark | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

PingPlotter

No score
No answers yet
No answers on this topic

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

PingPlotter

I have tried a few free products and some paid ones but never really did what I wanted. I just needed a simple, always-on link monitor specifically with a traceroute element and this is what PingPlotter delivers. The others were either overly complex or too expensive, some just didn't have what I needed. PingPlotter fills a niche and it does it well.
Fraser Clark | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

PingPlotter

  • Ability to work out where the network was degrading, reduced time spent arguing about where issues lie.
  • Always able to see the latency of certain links.
  • Very cheap for a lifetime license, it definitely has given us value for the money.
Fraser Clark | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LogicMonitor Editions & Modules

Additional Pricing Details
Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

PingPlotter

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

PingPlotter Editions & Modules

On-premise Edition
PingPlotter Free$01
PingPlotter Standard39.991
PingPlotter Professional$3491
  1. per user
SaaS Edition
PingPlotter Free$01
PingPlotter Standard6.992
PingPlotter Professional$292
  1. per user
  2. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LogicMonitor
9.9
PingPlotter
8.0

Likelihood to Renew

LogicMonitor
8.0
PingPlotter

Usability

LogicMonitor
9.0
PingPlotter

Support Rating

LogicMonitor
9.9
PingPlotter
9.0

Implementation Rating

LogicMonitor
10.0
PingPlotter

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