LogMeIn Pro by GoTo vs. Microsoft Remote Desktop Connection Manager (RDCMan)

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

Incentivized

The RDCMan software is highly effective at allowing me to organize and manage a large number of servers, and desktop computers. It’s quick and easy to use. It’s also highly reliable. In all the years that I have used it, I have never once experienced a crash or any other sort of error.

Incentivized

• Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
• Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
• Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.

Incentivized

• Quick
• Easy
• Minimal work on user end

Incentivized

• Slow customer service - we know more about their product than whoever we talk to whenever we call in
• It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
• Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.

Incentivized

• When trying to connect to a server/machine, and it doesn't connect, there is a "Disconnected" message that is displayed in the thumbnail. There is no information beyond this that explains why the server/machine did/could not connect. It would be helpful to the IT Administrator to know this information, even if Microsoft Remote Desktop Connection Manager (RDCMan) kept a log somewhere where this information can be analyzed.
• There doesn't seem to be an option for connecting to a server that is usually only able to be accessed from a jump server. This will not connect if the server is set up as a server/machine within RDCman. This would be a beneficial feature to have within RDCman. Maybe one of the missing options is to be able to set this in the prospects for the jump server (within the Microsoft Remote Desktop Connection Manager (RDCMan) window).

Incentivized

It works great

Incentivized

Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs

Incentivized

Always there as long as there is an internet connection

Incentivized

It loads quickly,

Incentivized

My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Incentivized

Plenty of information and support online, and with many things it's pretty straight forward for the average tech to navigate and work with. But with most things online you're not the only person that's had the issue before, and using a search engine you should be able to figure it out.

Incentivized

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

Incentivized

ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.

Incentivized

RDCMan outshines TeamViewer in every possible way. It’s fast, more reliable, and easier to use. I have had frequent crashes and issues when using TeamViewer, while none with RDCMan. Screen responsiveness also seems much better with RDCMan versus TeamViewer. I would often experience lag issues when using TeamViewer.

Incentivized

The view is a little blurry. The resolution could be better

Incentivized

• Save time
• Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
• It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems

Incentivized

• One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
• Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.

Incentivized