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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Pro

    Score8.9 out of 10
    N/ALogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption.

    $30

    per month

    Remote Desktop Services

    Score7.7 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
    Pricing
    LogMeIn ProRemote Desktop Services
    Editions & Modules
    Individuals
    $30.00
    per month
    Power Users
    $70.00
    per month
    Small Businesses
    $129.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn ProRemote Desktop Services
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans are billed annually.—
    More Pricing Information
    Community Pulse
    LogMeIn ProRemote Desktop Services
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    12 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    12 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    88%
    Implementation went as expected
    7 Answers
    Features
    LogMeIn ProRemote Desktop Services
    Remote Administration
    Comparison of Remote Administration features of LogMeIn Pro and Remote Desktop Services
    Feature
    LogMeIn Pro
    9.2
    19 Ratings
    15% above category average
    Remote Desktop Services
    4.6
    5 Ratings
    53% below category average
    Screen sharing9.917 Ratings8.25 Ratings
    File transfer9.718 Ratings4.65 Ratings
    Instant message8.013 Ratings1.01 Ratings
    Secure remote access with Smart Card authentication10.05 Ratings6.02 Ratings
    Access to sleeping/powered-off computers8.817 Ratings1.12 Ratings
    Over-the-Internet remote session10.018 Ratings6.85 Ratings
    Initiate remote control from mobile8.813 Ratings3.64 Ratings
    Remote management of servers & workstations9.716 Ratings8.24 Ratings
    Remote Active Directory® management10.011 Ratings8.64 Ratings
    Centralized management dashboard10.014 Ratings2.23 Ratings
    Session record9.713 Ratings2.23 Ratings
    Annotations6.27 Ratings00 Ratings
    Monitoring and Alerts8.512 Ratings3.13 Ratings
    Multi-platform remote control9.315 Ratings00 Ratings
    Best Alternatives
    LogMeIn ProRemote Desktop Services
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn ProRemote Desktop Services
    Likelihood to Recommend
    9.9
    (19 ratings)
    7.8
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    9.8
    (6 ratings)
    8.4
    (5 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    10.0
    (3 ratings)
    3.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn ProRemote Desktop Services
    Likelihood to Recommend
    GoTo formerly LogMeIn
    LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
    Incentivized
    Read full review
    Microsoft
    This is well-suited if you need to log in to a remote machine on occasion to make updates or change configurations. It is also good for a production environment or for environments where people need to log in to use common applications, so you don't need to install the application on each individual client.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
    • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
    • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
    Incentivized
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    Microsoft
    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • Slow customer service - we know more about their product than whoever we talk to whenever we call in
    • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
    • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
    Incentivized
    Read full review
    Microsoft
    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    It works great
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Usability
    GoTo formerly LogMeIn
    I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
    Incentivized
    Read full review
    Microsoft
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Incentivized
    Read full review
    Reliability and Availability
    GoTo formerly LogMeIn
    Always there as long as there is an internet connection
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    GoTo formerly LogMeIn
    It loads quickly,
    Incentivized
    Read full review
    Microsoft
    There are some third party tools available that allow you to manage multiple connections.
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
    Incentivized
    Read full review
    Microsoft
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
    Incentivized
    Read full review
    Implementation Rating
    GoTo formerly LogMeIn
    Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
    Incentivized
    Read full review
    Microsoft
    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Incentivized
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    Scalability
    GoTo formerly LogMeIn
    The view is a little blurry. The resolution could be better
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    GoTo formerly LogMeIn
    • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
    • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
    • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
    Incentivized
    Read full review
    Microsoft
    • Allowed remote users access from home
    • Shared file access for multipolar users from a centralized location
    • Cost to add additional users when maxed out
    • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
    Incentivized
    Read full review
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