What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

LogMeIn Pro

Perfect for working remotely. It allows you to flip between user's computers.
If I copy from the host computer it can be pasted to a user's computer, but not vice versa, that would be useful.
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

Microsoft's Remote Desktop Services is particularly nice if you have a server license for a program and don't want to install it on everyone's machine but do want to give everyone access to the program. They can either use RDS to connect to the server, or you can set up a RemoteApp.It's also nice if you have people who work on two different workstations in two different locations. We have several people who sometimes work at one desk and sometimes in an office, so it's nice for them to be able to access one machine or the other easily without having to walk back and forth.One note, if users don't have an Active Directory account, or if you don't want to mess with putting people into various permissions groups, RDS may not be the best solution for them. This wasn't an issue for us since our organization was small enough that we could manage AD permissions and groups rather easily.
Ho'omana Nathan Horton | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Pro
8.7
Remote Desktop Services
Screen sharing
LogMeIn Pro
9.9
Remote Desktop Services
File transfer
LogMeIn Pro
8.7
Remote Desktop Services
Instant message
LogMeIn Pro
8.2
Remote Desktop Services
Secure remote access with Smart Card authentication
LogMeIn Pro
10.0
Remote Desktop Services
Access to sleeping/powered-off computers
LogMeIn Pro
5.4
Remote Desktop Services
Over-the-Internet remote session
LogMeIn Pro
9.9
Remote Desktop Services
Initiate remote control from mobile
LogMeIn Pro
9.8
Remote Desktop Services
Remote management of servers & workstations
LogMeIn Pro
9.3
Remote Desktop Services
Remote Active Directory® management
LogMeIn Pro
10.0
Remote Desktop Services
Centralized management dashboard
LogMeIn Pro
10.0
Remote Desktop Services
Session record
LogMeIn Pro
9.7
Remote Desktop Services
Annotations
LogMeIn Pro
5.1
Remote Desktop Services
Monitoring and Alerts
LogMeIn Pro
7.8
Remote Desktop Services
Multi-platform remote control
LogMeIn Pro
7.5
Remote Desktop Services

Pros

LogMeIn Pro

  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Tresha Ivey | TrustRadius Reviewer

Remote Desktop Services

  • Remote Desktop Services does an excellent job in providing a way for our staff to be working outside the office as if they're actually sitting inside the office. As long as the staff has an internet connection and a computer, he can use Remote Desktop Services to access files on our network.
  • Remote Desktop Services also eliminates a need to have a very fast internet connection to access files on the company network. Once a Remote Desktop Service session is established, the only bandwidth it takes up is the transfer of images you see on the display. It's like surfing on the web because you are using the company server as the resource to run the applications.
  • Remote Desktop Services provides a way for users to transfer files back & forth to/from staff's offsite laptop to/from the company network . There would be times when staff forget to copy a particular file onto the laptop for a presentation. So the way to retrieve the data from the network is to establish a Remote Desktop Session and then using Windows standar copy & paste feature to transfer the file from the network onto their laptop for use.
Paul Li | TrustRadius Reviewer

Cons

LogMeIn Pro

  • Pricing is very high, and is one of the reasons it got demoted at our organization.
  • Not having file transfer on the main remote screen, but having to switch back is awkward.
Hunter Bonner | TrustRadius Reviewer

Remote Desktop Services

  • No centralized management: unlike other products on the market, Remote Desktop Services in 2008r2 provides no single management console. Users are managed through a console on the connection broker, web apps are managed on a per server basis (even when those servers belong to a farm).
  • Image Management: because no use of an agent like PNTools is made, bringing up servers and adding them to the farm is inconvenient. Static IPs are a must and round-robin load balancing is really your only option with the connection broker. Updating a farm of 5+ servers becomes a chore, but still easier than updating 2000+ machines.
  • Still a very green product: while Microsoft offers a lot of the same features as the big guys, it's obvious that Remote Desktop Services is still in it's infancy and has a lot of room for growth. I have discovered and requested fixes for a number of bugs in the mobile app alone - something about the QA process for these apps seems to be lacking.
Nathan Ziehnert | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
It works great
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 6.0
Based on 1 answer
No answer on this topic is available.

Usability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Very easy and intuitiive
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 6.9
Based on 2 answers
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
Anonymous | TrustRadius Reviewer

Reliability and Availability

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Always there as long as there is an internet connection
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Performance

LogMeIn Pro

LogMeIn Pro 9.0
Based on 1 answer
It loads quickly,
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 5.0
Based on 1 answer
There are some third party tools available that allow you to manage multiple connections.
Nathan Alandt | TrustRadius Reviewer

Support Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 4 answers
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Anonymous | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 3.0
Based on 1 answer
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogMeIn Pro

LogMeIn Pro 10.0
Based on 1 answer
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Pro

ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Rob Battaglia | TrustRadius Reviewer

Remote Desktop Services

We have reviewed Citrix Xen Desktop and VMware's VDI solutions. For the cost, when compared to what Remote Desktop Services can provide us there was no contest. Remote Desktop Services can provide us all the features we require with little to no cost since we are an EA customer with grandfathered eCALs! If we were going greenfield and having to buy licensing from scratch, we would look at the Citrix Xen product. Just remember that Microsoft's Remote Desktop Service is licensed from Citrix and if you can wait a few years for a current Xen feature, you can have it for free in Remote Desktop Services.
Will Smothers | TrustRadius Reviewer

Scalability

LogMeIn Pro

LogMeIn Pro 5.0
Based on 1 answer
The view is a little blurry. The resolution could be better
Riva Schwartz | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Return on Investment

LogMeIn Pro

  • Affordable financial investment for a huge return: remote user access. Much more financially accessible for a smaller company, in comparison to more traditional VPN services.
Danielle Vink | TrustRadius Reviewer

Remote Desktop Services

  • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
  • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
  • Remote Desktop Services had no negative impacts on the business
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Pro
9.6
Remote Desktop Services
7.5

Likelihood to Renew

LogMeIn Pro
10.0
Remote Desktop Services
6.0

Usability

LogMeIn Pro
10.0
Remote Desktop Services
6.9

Reliability and Availability

LogMeIn Pro
10.0
Remote Desktop Services

Performance

LogMeIn Pro
9.0
Remote Desktop Services
5.0

Support Rating

LogMeIn Pro
10.0
Remote Desktop Services
3.0

Implementation Rating

LogMeIn Pro
10.0
Remote Desktop Services

Scalability

LogMeIn Pro
5.0
Remote Desktop Services

Add comparison