LogMeIn Pro by GoTo vs. Pulseway

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Pro by GoTo
Score 8.5 out of 10
N/A
N/A
$30
per month
Pulseway
Score 9.5 out of 10
Mid-Size Companies (51-1,000 employees)
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…
$0.80
per month per installation
Pricing
LogMeIn Pro by GoToPulseway
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Enterprise
$0.80
per month per installation
Offerings
Pricing Offerings
LogMeIn Pro by GoToPulseway
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.No hidden fees or contracts. Term-based discounts.
More Pricing Information
Community Pulse
LogMeIn Pro by GoToPulseway
Considered Both Products
LogMeIn Pro by GoTo
Chose LogMeIn Pro by GoTo
Well, the inventory aspect of LMI is not as robust and detailed as Kaseya. Also, the placement of key tools like the command line, and file transfer, outside of the window is annoying.
Pulseway
Chose Pulseway
I will admit, we started with Pulseway several years ago because we were able to start using it with a free account, which allowed us to install it on some in-house servers and gain experience with it. The other products we looked at all seem to require a considerable …
Chose Pulseway
Pulseway is more reliable and easier to use.
Top Pros
Top Cons
Features
LogMeIn Pro by GoToPulseway
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
7.4
16 Ratings
9% below category average
Pulseway
-
Ratings
Screen sharing8.915 Ratings00 Ratings
File transfer7.615 Ratings00 Ratings
Instant message7.113 Ratings00 Ratings
Secure remote access with Smart Card authentication7.04 Ratings00 Ratings
Access to sleeping/powered-off computers6.614 Ratings00 Ratings
Over-the-Internet remote session8.915 Ratings00 Ratings
Initiate remote control from mobile6.110 Ratings00 Ratings
Remote management of servers & workstations8.213 Ratings00 Ratings
Remote Active Directory® management6.710 Ratings00 Ratings
Centralized management dashboard8.011 Ratings00 Ratings
Session record8.011 Ratings00 Ratings
Annotations6.27 Ratings00 Ratings
Monitoring and Alerts7.79 Ratings00 Ratings
Multi-platform remote control6.912 Ratings00 Ratings
Best Alternatives
LogMeIn Pro by GoToPulseway
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Cisco DNA Analytics and Assurance
Cisco DNA Analytics and Assurance
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Pro by GoToPulseway
Likelihood to Recommend
8.8
(16 ratings)
8.0
(12 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
7.2
(3 ratings)
10.0
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
9.6
(2 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Pro by GoToPulseway
Likelihood to Recommend
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review
Pulseway
If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
Read full review
Pros
LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Read full review
Pulseway
  • It monitors computers and notifies us of any issues with any computer.
  • It allows remote control of computers, such as requesting a computer to reboot itself.
  • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
Read full review
Cons
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Read full review
Pulseway
  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Read full review
Likelihood to Renew
LogMeIn, Inc.
It works great
Read full review
Pulseway
No answers on this topic
Usability
LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
Read full review
Pulseway
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Read full review
Reliability and Availability
LogMeIn, Inc.
Always there as long as there is an internet connection
Read full review
Pulseway
No answers on this topic
Performance
LogMeIn, Inc.
It loads quickly,
Read full review
Pulseway
No answers on this topic
Support Rating
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Read full review
Pulseway
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Read full review
Implementation Rating
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review
Pulseway
No answers on this topic
Alternatives Considered
LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Read full review
Pulseway
Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
Read full review
Scalability
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
Read full review
Pulseway
No answers on this topic
Return on Investment
LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
Read full review
Pulseway
  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
Read full review
ScreenShots

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report