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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
23 Ratings
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Score 9 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Billy Votta | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
SolarWinds Dameware Remote Everywhere (DRE)
7.5
Screen sharing
LogMeIn Rescue
9.6
SolarWinds Dameware Remote Everywhere (DRE)
8.7
File transfer
LogMeIn Rescue
8.6
SolarWinds Dameware Remote Everywhere (DRE)
8.6
Instant message
LogMeIn Rescue
8.3
SolarWinds Dameware Remote Everywhere (DRE)
7.4
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
SolarWinds Dameware Remote Everywhere (DRE)
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
SolarWinds Dameware Remote Everywhere (DRE)
7.3
Over-the-Internet remote session
LogMeIn Rescue
9.1
SolarWinds Dameware Remote Everywhere (DRE)
8.0
Initiate remote control from mobile
LogMeIn Rescue
7.7
SolarWinds Dameware Remote Everywhere (DRE)
6.2
Remote management of servers & workstations
LogMeIn Rescue
9.0
SolarWinds Dameware Remote Everywhere (DRE)
8.6
Remote Active Directory® management
LogMeIn Rescue
8.2
SolarWinds Dameware Remote Everywhere (DRE)
Centralized management dashboard
LogMeIn Rescue
8.0
SolarWinds Dameware Remote Everywhere (DRE)
8.3
Session record
LogMeIn Rescue
8.8
SolarWinds Dameware Remote Everywhere (DRE)
7.4
Annotations
LogMeIn Rescue
8.5
SolarWinds Dameware Remote Everywhere (DRE)
6.5
Monitoring and Alerts
LogMeIn Rescue
7.4
SolarWinds Dameware Remote Everywhere (DRE)
6.2
Multi-platform remote control
LogMeIn Rescue
8.9
SolarWinds Dameware Remote Everywhere (DRE)
6.7

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Works great with devices that are outside of the organization's network.
  • Console can be used via the app or web based.
  • DRE works with Windows, MAC, and Linux.
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE) 8.3
Based on 13 answers
I haven't had to contact their support. However, SolarWinds in general has great customer support. I cannot imagine a specific product like this would be lacking.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere tops Microsoft Remote Desktop Connection Manager and Remote Desktop Protocol. It's feature set far outweighs the competition and is infinitely more secure than RDP.SolarWinds Dameware Remote Everywhere also allows access to other operating systems on your network, allowing a single application for multiple functions.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

SolarWinds Dameware Remote Everywhere (DRE)

  • Drives down costs on fuel for vehicle use.
  • Drives up billable time able to work on multiple issues at once for billable.
Tyler Gibb | TrustRadius Reviewer

Screenshots

LogMeIn Rescue

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Everywhere (DRE)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
SolarWinds Dameware Remote Everywhere (DRE)
8.3

Likelihood to Renew

LogMeIn Rescue
8.9
SolarWinds Dameware Remote Everywhere (DRE)

Usability

LogMeIn Rescue
8.7
SolarWinds Dameware Remote Everywhere (DRE)

Reliability and Availability

LogMeIn Rescue
9.1
SolarWinds Dameware Remote Everywhere (DRE)

Performance

LogMeIn Rescue
9.1
SolarWinds Dameware Remote Everywhere (DRE)

Support Rating

LogMeIn Rescue
7.8
SolarWinds Dameware Remote Everywhere (DRE)
8.3

Implementation Rating

LogMeIn Rescue
6.4
SolarWinds Dameware Remote Everywhere (DRE)

Scalability

LogMeIn Rescue
9.1
SolarWinds Dameware Remote Everywhere (DRE)

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