Likelihood to Recommend Suited for- It's a great one start shop for information. If you want your data all in one place and easy to access, you cannot beat LumApps for this. It's ease of placing pages across multiple sectors, menu navigation, and org chart integration are lovely. It showcases information and files very well with easy web page design that brings it all together. With only a little bit of training many people can use the product and create content. Less Appropriate- While great at what it does it is still a place to showcase information, not house it. It's not a replacement for Microsoft or Google regarding online file storage. It does not do the storage. It just makes files easy to access if your company houses them already. This same idea applies to Active Directory, it can do a lot of great customization of roles and allow/highlight information for people if they already have great data about people. It is a challenge if the backend data profiles of a person are not already syncing from other systems.
Read full review OnSemble is solving a lot of problems that our organization had prior to its implementation:
We can track communication readership. We can engage with our fellow teammates through chats and recognition. We have a central location for all job-related links. We are just now delving into adding departmental pages so folks can communicate within their teams. I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.
Read full review Pros Offers simple addition of custom content types that give the ability to apply different access and distribution levels. The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors. The ability to rearrange layouts is very simple. Read full review powerful, yet simple to use, document management for sharing custom help desk form creation/submission with targeted audience integration friendly with document types (e.g., xls, pdf, doc, etc.) Read full review Cons The editing user interface is a bit wonky and occasionally glitchy. The back-end options are not organized super well, which can make it confusing to find the right settings. The customization options are somewhat limited without advanced CSS/dev skills, and the basic functions can be a bit challenging for some non-technical users. Read full review Permissions - granting permissions at different levels for users is tedious - would like to see permissions simplified. Read full review Likelihood to Renew The tool is easy to use. Even without a dedicated product owner we feel confident using the system for our needs.
Read full review Usability If you are a content owner, you need to learn how to use the tools and this can be time-consuming and not simple. We rely on the support of our internal LumApps team to provide support and train us on the tools. But it is fairly convenient once you know how to use it correctly.
Read full review As a user: it's pretty intuitive and the only thing holding a user back from getting everything out of it is a lack of curiosity. As an admin: it's not super intuitive. The training and the setup process are crucial to be able to use and maintain the portal, and we still sometimes have questions.
Read full review Support Rating Question and bug support are very helpful and quick. About the feature requests, we don’t have much visibility of the features that we suggested, or If they are going to implement some solutions or not.
Read full review I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!
Read full review Alternatives Considered Our organization selected LumApps for its customizability, integrations with the Google suite,
Slack , etc., in addition to the customizable meta-data that would allow for a unique user experience for our global teams so that users in the Latin American region, for example, would no longer be inundated with content that did not apply to their region or market.
Read full review The software is easy to use, customizable, and intuitive to its users
Read full review Return on Investment after migration, it has reduced time for Internal Comms to create and publish content (for some content that we can import as a chart, like anniversary celebrations, we've been able to reduce the time from 4-6 hours down to about 15 minutes) we haven't used long it enough to see ROI on other facets, but not having divisions create their own websites unbeknownst to anyone else is invaluable Read full review Streamlined documentation - positive impact. Convenient calendar and access to timeclock - positive impact. Hub for staff to gather everything they may need to successfully assist our members - positive impact. Read full review ScreenShots