LumApps vs. Nconnect

LumApps is THE employee experience platform! With its customizable meta-data, I was able to create over 700 pieces of content to deploy a regionalized user experience for our global sales and customer success teams. No longer were employees inundated with content that did not apply to their region or market. With LumApps’ best in class functionality, the integrations that our organization uses, such as Google and Slack were easily integrated within LumApps to create a seamless user experience for a global audience.

OnSemble is solving a lot of problems that our organization had prior to its implementation:

• We can track communication readership.
• We can engage with our fellow teammates through chats and recognition.
• We have a central location for all job-related links.
• We are just now delving into adding departmental pages so folks can communicate within their teams.

I'm not sure of a scenario where OnSemble wouldn't be appropriate - if you have a company that needs to centralize communication, documentation, and share ideas, it's an excellent choice.

Incentivized

• Offers simple addition of custom content types that give the ability to apply different access and distribution levels.
• The HTML widget allows for the simple removal of WYSIWG tools to simplify the view for content contributors.
• The ability to rearrange layouts is very simple.

Incentivized

• Ease of Use - with limited html or design experience, I was able to pick up building and updating in our OnSemble portal with minimal struggles.
• Customer Service and Support - Passageways employees are hands down the best, always willing to take extra time to dig in, troubleshoot, and resolve any issues in an extremely timely manner. They are always pleasant and super helpful.
• Customization - the available site of modules offered allow for a "site" that is suited for the differing needs of each business OnSemble is being used by. From calendars, to document repository, to creating content pages for staff, the possibilities for customization are almost limitless.

Incentivized

• The editing user interface is a bit wonky and occasionally glitchy.
• The back-end options are not organized super well, which can make it confusing to find the right settings.
• The customization options are somewhat limited without advanced CSS/dev skills, and the basic functions can be a bit challenging for some non-technical users.

Incentivized

• Now that we're customers, the support function is not as strong. If we have a question, we are pointed towards articles so we can "self serve". Sometimes it is important to pick up the phone and talk to someone, which is a service that they've eliminated. Everything is self-help or email ticketing.
• When creating the portal, we didn't know what we didn't know. There were some instances that if we hadn't asked a question, we never would have been told about a product/feature that we didn't know we had access to. Our banner almost wasn't implemented in time because the person in charge of it left the company and we didn't know that we needed to follow up on that.
• While being able to completely customize the portal is a HUGE strength and not a problem since our implementation team consisted of marketing professionals with design experience, it is also a weakness. If you are tasked with creating the portal but don't have design capabilities, I highly recommend looping in someone who does.

Incentivized

The tool is easy to use. Even without a dedicated product owner we feel confident using the system for our needs.

Incentivized

As I said before, LumApps platform is not intuitive at all, people have a lot of trouble using the tool, the curve to learn is too high, mainly the style part, is so confusing what I am adjusting there, is the outside of the widget? What does the padding do, what does the margin does.

Incentivized

Easy to navigate, easy to build pages in, easy to update. Harvester's OnSemble portal makes our days so much easier

Incentivized

Question and bug support are very helpful and quick. About the feature requests, we don’t have much visibility of the features that we suggested, or If they are going to implement some solutions or not.

Incentivized

I have always been pleased with my experiences with OnSemble's Support team. First, they have a great library of articles to help me study and guide for many of my questions. But when I cannot quite comprehend, or I "run into the wall", I can be assured that I'll be contacted quickly with a pleasant voice to work through whatever my question/issue may be. Kudos to OnSemble Support!

Incentivized

It overall stacked up incredibly against all its competitors. Its customer service, simple to use format, and ease of implementation were hard to beat. We got up and running in about 6-8 months and it was right on schedule for implementation. It's feature set was smaller then it's competitors but even at first glance it was much easier to use for the amount customization it contained. We considered factors when purchasing like ease of use, adaptability, and look/feel overall as a product. No product came close to LumApps on these features.

The software is easy to use, customizable, and intuitive to its users

Incentivized

• It is starting to reduce our reliance on email, and the overall volume of email.
• It has created a smoother induction process for new starters because it is a central place where all employees can go for the core information and resources they need to stay informed and do their job.

Incentivized

• Having the proper, current form readily available is paramount since many are guided by regulatory dictates.
• The corporate directory provides a pix, hire anniversary date, and birthdate (sans year), along with the usual location and contact information. So besides being a tremendous convenience when needing to contact someone, we can meet new people and celebrate life events with one another.
• Having "controlled" and "guided" help desks helps manage the extreme variety of information [that] may come in. It helps translate the user's interpretation of the issue into something more understandable.

Incentivized