An Intranet for Everyone
February 22, 2023
An Intranet for Everyone
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LumApps
LumApps is our current intranet provider. We purchased LumApps a year ago and just finished implementation of the product. We use it as our companies primary source for internal information. LumApps addressed our companies problem with multiple sources of information, information confidence, and communication problems between areas of our company.
The Scope of the product was to design a website that could be easily used to control information and communication flow across our companies multiple business lines and between our field sites and corporate headquarters. It is now our companies One-Start shop for information, our visible user directory, a company community platform, and home base to connect to all our companies web applications.
The Scope of the product was to design a website that could be easily used to control information and communication flow across our companies multiple business lines and between our field sites and corporate headquarters. It is now our companies One-Start shop for information, our visible user directory, a company community platform, and home base to connect to all our companies web applications.
Pros
- Webpage and Information Management- It's straightforward to navigate and to allow a single source of information to easily be placed in multiple areas of the intranet without creating multiple versions of files. Further it has enabled us to use the same piece of information across business lines without creating multiple copies of a document or webpage.
- Simple webpage design- The program is very easy to use and edit allowing for multiple page owners across different sectors while still being able to managed by a overall by a small team of users. It sacrifices some robustness of customization for simple use which makes it much easier for multiple users to control the information and manage the product as a whole.
- Great User Community and product assistance- The product keeps growing actively and gets better. The company itself is great at communicating with its clients about future roll-outs, initiatives, and updates to their product. They also have a robust knowledge base that is easy to understand and allows for quick answers to questions on how to use the product. Their Customer Service team also works diligently to solve problems with the system and communicates frequently with it's clients if their is a problem to help quickly resolve issues.
Cons
- Integration- It has integrations with other products, but they are not always the best. The integrations do not always have the best functionality and are sometimes buggy. It's integrations with Microsoft is good, but it can be improved. It's integration with other products I feel is lacking and could be improved in its presentation.
- Lack of customization- To have ease of use, it does lack customization. It has standard tools, which are great, but going beyond standard is difficult at the easiest to impossible at the worst. Overall I do not mind this because what it offers is robust, but it is a cautionary tale to those more interested in customization over a solid product.
- Calendar Functionality- It does not have great calendar functionality. Setting group shared calendars is difficult and is an area of communication I wish the product would improve.
- Time saved finding information- Already at launch the user directory capability has made it so easy to find and locate people throughout the company. It has also improved our internal org charts through its easy visualization of data.
- Reduced Emails- With information being stored on the intranet we have been able to reduce the number of emails needed for communication. We now have places for information where we can guide everyone to that are easy to locate.
- Improved Onboarding- Having one place for information have greatly reduced the need for tutorials on where to find and bookmark all the information at our company.
No - we have not done any customization to the interface
It overall stacked up incredibly against all its competitors. Its customer service, simple to use format, and ease of implementation were hard to beat. We got up and running in about 6-8 months and it was right on schedule for implementation. It's feature set was smaller then it's competitors but even at first glance it was much easier to use for the amount customization it contained. We considered factors when purchasing like ease of use, adaptability, and look/feel overall as a product. No product came close to LumApps on these features.
Do you think LumApps delivers good value for the price?
Yes
Are you happy with LumApps's feature set?
Yes
Did LumApps live up to sales and marketing promises?
Yes
Did implementation of LumApps go as expected?
Yes
Would you buy LumApps again?
Yes
Comments
Please log in to join the conversation