New LumApps-based intranet a success
Updated August 01, 2022
New LumApps-based intranet a success
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LumApps
We needed a new intranet with more features to enable informed and engaged associates. Prior to using LumApps, our main communication channel with our teams was email. LumApps has given us a simple way to host content online and share news and information, while also allowing associates to interact and have more 2-way dialogue through comments, likes, and sharing. We're in the early stages of our implementation but have already gotten feedback that the platform is allowing us to achieve our goals. Looking forward to continued growth and development with this product.
Pros
- Simple user interface
- Secure
- Good support
Cons
- Documentation could be improved - lots of it but not always easy to find what I need
- Reduced email
- Time saved on creating newsletters and distributing news/communications
LumApps works with SharePoint and provides a much easier and more intuitive user interface. It is fairly simple to learn the basics, although plan to spend more time to really dive into all that it can offer and become an expert in the product. They seem very entuned to the needs of internal communications professionals. For the price and features, this product was better than others we viewed.
Do you think LumApps delivers good value for the price?
Yes
Are you happy with LumApps's feature set?
Yes
Did LumApps live up to sales and marketing promises?
Yes
Did implementation of LumApps go as expected?
Yes
Would you buy LumApps again?
Yes
Using LumApps
5000 - Most of our associates in corporate function roles use this tool. Usage is more sparse with our non-desk associates but they do still log on. Allowing access via mobile devices may remedy this in part. Our company does not allow usage of personal mobile devices; if we did, likely most all associates would access the platform at least occasionally.
2 - We have two communications people who support content on our intranet full time. Ideally, you should have someone in a more technical, product or channel owner role to become a true SME on LumApps. There are many features we likely don't take advantage of well because we are busy keeping up with content and training and don't have someone dedicated to owning the product.
- Internal communication
- Knowledge sharing
- Employee engagement
- Better engagement for Associate Resource Groups through Communities
- Video hosting via LumApps Play
- Increased targeted communication based on associate profile
Using LumApps
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- News articles are easy to use and create, as well as the Communities
- Setting up user management is not clear to me as a communications person; I need our IT and LumApps support to help with this
Yes, but I don't use it
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