89 Ratings
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Score 7.5 out of 100
76 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Magento Open Source

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.
.Kim Murphy | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Open Source
7.3
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Magento Open Source
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product management
Magento Open Source
6.9
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Bulk product upload
Magento Open Source
7.3
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Branding
Magento Open Source
7.9
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Mobile storefront
Magento Open Source
7.0
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product variations
Magento Open Source
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Magento Open Source
8.3
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Visual customization
Magento Open Source
6.5
SAP Commerce Cloud (formerly SAP Hybris)
7.5
CMS
Magento Open Source
5.4
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Online Shopping Cart

Magento Open Source
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Abandoned cart recovery
Magento Open Source
7.4
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Magento Open Source
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Magento Open Source
8.1
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Magento Open Source
8.1
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Magento Open Source
7.5
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Promotions & discounts
Magento Open Source
7.7
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Personalized recommendations
Magento Open Source
6.8
SAP Commerce Cloud (formerly SAP Hybris)
8.7
SEO
Magento Open Source
8.1
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Magento Open Source
7.8
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Magento Open Source
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Order processing
Magento Open Source
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Magento Open Source
7.7
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Shipping
Magento Open Source
8.4
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Magento Open Source
7.7
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Magento Open Source

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Magento Open Source

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 4.2
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Magento Open Source

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Magento Open Source

Magento is hands down better than any hosted platform (i.e., BC), but only if you have a good development team. Hosted platforms are very limiting as to what you can accomplish "outside the box." Magento is much better than WooCommerce in its user friendliness and its feature set.
Lynn Thames | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Open Source
6.9
SAP Commerce Cloud (formerly SAP Hybris)
7.8

Likelihood to Renew

Magento Open Source
10.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Magento Open Source
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Support Rating

Magento Open Source
SAP Commerce Cloud (formerly SAP Hybris)
4.2

Implementation Rating

Magento Open Source
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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