What users are saying about
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34 Ratings
Top Rated
436 Ratings

Mailtrack

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34 Ratings
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Score 9 out of 100
Top Rated
436 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Mailtrack
Zoho CRM
7.7
Customer data management / contact management
Mailtrack
Zoho CRM
8.0
Workflow management
Mailtrack
Zoho CRM
8.1
Territory management
Mailtrack
Zoho CRM
7.7
Opportunity management
Mailtrack
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Mailtrack
Zoho CRM
7.1
Contract management
Mailtrack
Zoho CRM
7.5
Quote & order management
Mailtrack
Zoho CRM
7.5
Interaction tracking
Mailtrack
Zoho CRM
8.3
Channel / partner relationship management
Mailtrack
Zoho CRM
7.5

Customer Service & Support

Mailtrack
Zoho CRM
7.5
Case management
Mailtrack
Zoho CRM
7.6
Call center management
Mailtrack
Zoho CRM
7.4
Help desk management
Mailtrack
Zoho CRM
7.6

Marketing Automation

Mailtrack
Zoho CRM
8.0
Lead management
Mailtrack
Zoho CRM
8.1
Email marketing
Mailtrack
Zoho CRM
8.0

CRM Project Management

Mailtrack
Zoho CRM
7.9
Task management
Mailtrack
Zoho CRM
8.1
Billing and invoicing management
Mailtrack
Zoho CRM
7.7
Reporting
Mailtrack
Zoho CRM
7.9

CRM Reporting & Analytics

Mailtrack
Zoho CRM
8.0
Forecasting
Mailtrack
Zoho CRM
7.8
Pipeline visualization
Mailtrack
Zoho CRM
8.0
Customizable reports
Mailtrack
Zoho CRM
8.2

Customization

Mailtrack
Zoho CRM
8.4
Custom fields
Mailtrack
Zoho CRM
8.5
Custom objects
Mailtrack
Zoho CRM
8.4
Scripting environment
Mailtrack
Zoho CRM
8.5
API for custom integration
Mailtrack
Zoho CRM
8.1

Security

Mailtrack
Zoho CRM
8.2
Single sign-on capability
Mailtrack
Zoho CRM
8.1
Role-based user permissions
Mailtrack
Zoho CRM
8.3

Social CRM

Mailtrack
Zoho CRM
7.4
Social data
Mailtrack
Zoho CRM
7.4
Social engagement
Mailtrack
Zoho CRM
7.4

Integrations with 3rd-party Software

Mailtrack
Zoho CRM
7.5
Marketing automation
Mailtrack
Zoho CRM
7.7
Compensation management
Mailtrack
Zoho CRM
7.3

Platform

Mailtrack
Zoho CRM
7.0
Mobile access
Mailtrack
Zoho CRM
7.0

Pros

Mailtrack

  • Daily Data - emails regarding how many emails sent, opened/unopened
  • Immediate feedback knowing if the email was delivered
  • Simple logos allowing for me to scroll through emails and know easily if there is one checkmark or two - one meaning received, two meaning opened
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Mailtrack

  • I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
  • It's a hassle to always delete their marketing attempt in my emails.
  • Make sure to reset your browser if you notice Mailtrack isn't active.
Vincent Hsiao | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Mailtrack

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Mailtrack

Mailtrack 8.8
Based on 24 answers
Mailtrack is highly recommended if your business depends upon taking the right decision at the right time after understanding the customer preferences. Mailtrack helps us to focus on the interested clients and leave out the ones who are not interested. Mailtrack campaign functionality is awesome as it helps you to mailmerge your mailing list without any learning curve. You can send mails to a list as allowed by Gmail without the need to use BCC option.
Sandeep Ravidutt Sharma | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Mailtrack

Mailtrack 7.7
Based on 28 answers
This rating is fully deserved for the reasons I mentioned earlier. Namely, firstly, ease of use. Secondly, the reliability and speed of the application. Thirdly, the unobtrusiveness of its functioning. Fourth, the positive effect that the application has on the process of management communication between company employees. Fifth, the overall usability of the application due to the minimum settings.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Mailtrack

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Mailtrack

My company uses Salesforce and it has an email tracking system. I found it to be unreliable and it seemed that some people were somehow able to get around it letting me know when it was opened. It just always should unopened, even after I had gotten a reply from my email.
Todd Boone | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Mailtrack

  • It helps in terms of prompt follow up, more productivity.
  • Email communications are done faster and more reliable through mail track.
  • It helps to make sure that the mail is delivered on time and read properly, less rework is done in sending mail or calls.
Dr. Jaleel Polin | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Mailtrack

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailtrack Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mailtrack
9.1
Zoho CRM
7.9

Likelihood to Renew

Mailtrack
Zoho CRM
7.6

Usability

Mailtrack
8.8
Zoho CRM
8.0

Reliability and Availability

Mailtrack
Zoho CRM
9.0

Performance

Mailtrack
Zoho CRM
9.0

Support Rating

Mailtrack
7.7
Zoho CRM
4.0

Online Training

Mailtrack
Zoho CRM
8.2

Implementation Rating

Mailtrack
Zoho CRM
8.0

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