ManageEngine OpManager vs. Paessler PRTG

OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.

Incentivized

It is well suited for an environment that deploys networking equipment and is needing monitoring 24/7. It works well to deliver real time data and alerts that are suited for taking action and notifying groups of members. It is less appropriate for use cases that involve only a few devices that don’t have dedicated teams looking for problems or uptime.

Incentivized

• We changed our RDP port to a non-standard port and monitor servers by that instead of a simple ping. Systems that are busted will still respond to pings.
• The dashboard shows us any drives that are almost full. We check this when we do our monthly maintenance.
• Monitoring Windows services and event log events and sending notifications when things don't behave as expected.

Incentivized

• Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
• I really liked how easy it was to add alerts by SMS. So easy to setup.
• I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.

Incentivized

• Adding devices to existing groups and applying a group-wide parameter.
• Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts

Incentivized

• Licensing on a per entity basis can be cumbersome for devices which have a ton of monitoring points like network switches\routers. Each sensor may count against a license, which could be a lot of you were monitoring every TX\RX of an SFP for example
• A better method to easily template\copy monitors across devices
• The navigation in the web GUI could be a little more straightforward in terms of the hierarchy

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

I would renew it because the platform has brought us many technical and economic benefits that make the cost-benefit ratio very good. Additionally, to do so does not require large investments in training, licensing or infrastructure, and at the administration level, extensive knowledge is not required to be able to bear it.

Incentivized

The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.

The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Incentivized

At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.

Incentivized

I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Incentivized

It's very important that de project's teams have different member of the TI. We have learned too late the importa of Security Analyst at the design architecture moment. We have to rebuild part of the implementation for made this big mistake.

Incentivized

We have an existing relationship with Manage Engine. Manage engine was a better product in comparison with the other products. It has as option to have addons like network configuration Manager, Firewall log analyzer, switch port mapper, Ip address manager and packet analyzer. Manage engine has an excellent customer support who are always available and response is quick

Incentivized

When I evaluated Centreon back in 2014, it felt overly complex compared to PRTG Network Monitor. Centreon's configuration required deeper technical expertise, involving manual setup and extensive scripting. The interface seemed less intuitive and demanded more time to manage and maintain. In contrast, PRTG Network Monitor offered simpler sensor-based monitoring and a more user-friendly interface, which ultimately influenced my choice.

Incentivized

• ROI has very much increased as we are able to fix issues in a faster manner.
• Monitoring for system administrators has become easy using ManageEngine OpManager getting a centralized view.
• Alerts are helping during odd hours where manual intervention is not possible.

• PRTG has definitely had a positive impact on the business as monitoring can all be done from a central location and is easily accessible by all the relevant stakeholders.
• It can easily give us stats on up time etc which is used for statistics and SLA monitoring etc - this provides customers with detailed information which we wouldn't' otherwise be able to provide.
• For the price, I think it is the best product available on the market

Incentivized