Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
N-able N-sight RMM
Score 7.8 out of 10
N/A
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
If an organization seeks an asset management tool with features like asset inventory, software inventory, and hardware inventory, ManageEngine Endpoint Central is a suitable choice. However, if the requirement extends to replacing tools such as a service desk, ManageEngine Endpoint Central may not fulfill this need. While it excels in asset management capabilities, it lacks the functionality to serve as a comprehensive service desk replacement, making it essential to evaluate specific requirements before selection.
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
product support - the technicians at ManageEngine Endpoint Central are very knowledgeable when it comes to the system- I have never had an issue not fixed promptly by them
The OS deployment tool saves us a significant amount of time and man hours in deploying machines- from manual setups taking 1-2 hours to complete per device, to 6 minutes each, is all the proof you need
Being able to remotely and silently install packages of software e.g Foxit PDF viewer, means we can instantly give hundreds or even thousands of machines a piece of software that before using EC, would have taken weeks to do, even with multiple technicians
It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
The tables for the query reports could be catalogued online so we can more easily write out own query reports, without needing to contact support.
Linux and MacOS application patching needs improvement.
The API needs some more data we can retrieve, e.g. allow us to query all Custom Groups, which devices are in the groups, and which patching policies apply to those groups
The patching could use a calendar-style view, showing which devices or groups are due to patch on which days
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
The user interface is clear and well organised. Having spent over 3 years using this, I can find anything I need and this assists me in my role. One feature that I use a lot is deployment policies. This helps me pick a more precise time to install patches. I struggle to do this in Intune.
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
ManageEngine Endpoint Central has a lot more features like remote connection and patching and perfomed better for us in testing compared to other software. Endpoint Central does cost a lot of money but if you utilise all the features is it good value for money. It does the job of multiple pieces of software.
SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Our security posture is easy to see and act upon as you have a single place to look at all machines vulnerabilities. This helps us when it comes to security audits as we are able to demonstrate the value of the application.
Remote support is inbuilt and easy to use as you can just hop onto any agented machine and control it directly without asking for codes or getting people to visit a specific website.
We were able to mass install various applications to client machines over the years and the time and cost saved by not having to visit remote machines in different countries has proved invaluable.
The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
