What users are saying about
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Top Rated
483 Ratings
26 Ratings
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Score 8.6 out of 100

SolarWinds NPM

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Top Rated
483 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ManageEngine Desktop Central

Simple to use for managing endpoints (mass deployments, imaging, remote control) [and] simple to learn for new users. Simple to implement.Not very good at reporting Software Inventory and not suitable for controlling non-office assets (Additional add-on needed).
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM works well for us as we are a relatively small shop with a limited number of servers/interfaces to monitor. If you were a larger shop the licensing for SolarWinds would get very expensive because they license it per "node" or item you want to monitor. If you want to monitor hardware and network on a single device, that's 2 nodes
Matthew Harper | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

ManageEngine Desktop Central
SolarWinds NPM
8.5
Automated network device discovery
ManageEngine Desktop Central
SolarWinds NPM
8.8
Network monitoring
ManageEngine Desktop Central
SolarWinds NPM
9.5
Baseline threshold calculation
ManageEngine Desktop Central
SolarWinds NPM
8.5
Alerts
ManageEngine Desktop Central
SolarWinds NPM
9.4
Network capacity planning
ManageEngine Desktop Central
SolarWinds NPM
7.9
Packet capture analysis
ManageEngine Desktop Central
SolarWinds NPM
7.9
Network mapping
ManageEngine Desktop Central
SolarWinds NPM
7.8
Customizable reports
ManageEngine Desktop Central
SolarWinds NPM
8.5
Wireless infrastructure monitoring
ManageEngine Desktop Central
SolarWinds NPM
7.9
Hardware health monitoring
ManageEngine Desktop Central
SolarWinds NPM
8.9

Pros

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

  • Using SNMP to automatically discover my network devices, while collecting the network information to produce a detailed network inventory.
  • The automatic discovery of the connection between L2 and L3 devices.
  • Using NetPath across the hybrid clouds is a time saver and pinpoints where to focus resources to fix issues.
JAMEY TITONE | TrustRadius Reviewer

Cons

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

SolarWinds NPM

  • The map editor select rectangle needs to be improved on as when you drag it it can get out of control.
  • Need a more intuitive way to configure interfaces between nodes in map editor.
  • Acknowledging and erasing node warnings should be more intuitive.
Brian Rafferty | TrustRadius Reviewer

Likelihood to Renew

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 9.1
Based on 22 answers
Low maintenance cost and great support on problems and issues. SolarWinds has been used here for over 10 years and we are able to have minimal down time and has been solid on monitoring and alerting on our network setup. They are constantly adding new and improving the product and making it better to use all around.
Bill Rieger | TrustRadius Reviewer

Usability

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.5
Based on 11 answers
It's easy to use at first. But, when you would either like to go technical OR trying to add a custom monitor the ease of use goes out the door and requires a lot of time to learn its SDK / Back-end tools.Way too much emphasis on user to user support via their Thwack site. Skimping on support cost much? It's slightly disheartening to get better support from other customers then from the "success center" or calling support. Really hurts the ease of use for the product, because its fine until things don't work out of the box, then it gets frustratingly difficult.
Greg Richards | TrustRadius Reviewer

Support Rating

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 5 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.6
Based on 35 answers
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Jim Arendt | TrustRadius Reviewer

Alternatives Considered

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

SolarWinds NPM

Other products I've used (Spiceworks, Mikrotik's The Dude) are good at their jobs but ultimately don't have the scalability of NPM or the more advanced network visibility features that make NPM so great. Other products (like Spiceworks especially) are also built as several products shoved into one -- an asset management platform, ticketing system, a network monitor, etc. -- and can be slow in performance or limited in their potential as a result.
Ted Sadler | TrustRadius Reviewer

Return on Investment

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

SolarWinds NPM

  • We have not yet determined how to calculate ROI from NPM. It's definitely saved us lots of IT Ops time, and threshold-based warnings save us from downtime.
  • It's a stress reducer for IT Operations, once they feel confident in the monitoring solution and implementation.
  • Intelligent alerting helps us effectively categorize alerts as P1 or not, preventing unnecessary off-hours calls.
Matthew A. Osmond | TrustRadius Reviewer

Screenshots

Pricing Details

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds NPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ManageEngine Desktop Central
8.8
SolarWinds NPM
9.0

Likelihood to Renew

ManageEngine Desktop Central
6.0
SolarWinds NPM
9.1

Usability

ManageEngine Desktop Central
9.0
SolarWinds NPM
8.5

Reliability and Availability

ManageEngine Desktop Central
SolarWinds NPM
8.2

Performance

ManageEngine Desktop Central
SolarWinds NPM
5.5

Support Rating

ManageEngine Desktop Central
8.0
SolarWinds NPM
8.6

Online Training

ManageEngine Desktop Central
SolarWinds NPM
6.4

Implementation Rating

ManageEngine Desktop Central
SolarWinds NPM
7.3

Scalability

ManageEngine Desktop Central
SolarWinds NPM
7.3

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