ManageEngine Endpoint Central vs. RealVNC Connect

If you need to just manage some endpoints with little regard for reporting or special configuration sets this software is good. If you need to quickly look up a workstation location or IP address the web interface is simple and can get you what you need quickly. If you want to deploy emergency updates or patches and give users the ability to postpone or not postpone the implementation the tools are god like

Incentivized

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.

Incentivized

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
• VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
• VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.

Incentivized

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

• Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
• Panel colors are blah - I would like more eye-catching colors.
• A more consistent look with all platforms - like Mac & PC.

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.

Incentivized

ManageEngine Endpoint Central allows us to maintain computers at different locations with ease and keep them updated. We can also push software installations or remote in if an application needs a manual installation or update. I can also work in the background with some things using tools like remote command prompt or powershell even when a user is logged in to a computer.

Incentivized

It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.

Incentivized

The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

No problem at all, love the product.

Incentivized

ManageEngine Endpoint Central is better than these products because of user experience and easy functionality. When I evaluated other products, I faced difficulty in exploring their features and there were too many things to do before a simple deployment unlike ManageEngine Endpoint Central where it is just a few clicks and you get things done.

Incentivized

VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.

Incentivized

• better management of inventory
• Easier to assess the users' needs when it comes to upgrading systems
• Easier to make sure we are meeting the requirements of the various users and departments without going overboard and buying systems that are much more powerful (and therefore more expensive) than is needed for a given use

Incentivized

• I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.

Incentivized