What users are saying about
Top Rated
219 Ratings
3 Ratings
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Score 7 out of 100
Top Rated
219 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

MasterControl Quality Excellence

MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
Joanne Foster | TrustRadius Reviewer

Sauce Labs

For scenarios/teams that have the appropriate budget for a premium product, Sauce is definitely the route to go. Also, for teams that value folks that sponsor the OSS libraries they use and having that expertise on their team, Sauce is a great choice. I suppose if you're super strapped, don't put value in the above, or care about communication, they may not be a wise fit.
Jayson Smith | TrustRadius Reviewer

Pros

MasterControl Quality Excellence

  • MasterControl removes the needs for book shelves of binders through out multiple sites. Keeping all the binders up to date is a manual process and takes time, space and lots of duplication of paper. There is an electronic copy available to those who need it from any device in house. The most recent version is always available.
  • MasterControl has security in place so those with a need to know have access to their documents, while blocking other departments from even seeing the content of others. All actions are recorded in an audit trail for users and documents.
  • Document, Training and Quality modules all link together. A deviation will link to the document deviated against, which can create an action to edit the document or retrain selected staff on the documents contents.
Joanne Foster | TrustRadius Reviewer

Sauce Labs

  • Incredibly cheap.
  • The service is outstanding. They provide me with the combinations of browsers/platforms that make it easy for me to do my job.
  • Sauce Labs accelerates and optimizes the tests by running them through console logs, metadata, and Selenium with complete lists of compatible commands.
Dishank Vishnoi | TrustRadius Reviewer

Cons

MasterControl Quality Excellence

  • Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
  • Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
Joanne Foster | TrustRadius Reviewer

Sauce Labs

  • Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
  • Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.
Deon Cravalho | TrustRadius Reviewer

Likelihood to Renew

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 8.3
Based on 16 answers
Sauce Labs has become an integral part of our entire continuous delivery pipeline. Our architectural vision for CI/CD simply would not be possible without Sauce Labs given the resource constraints our company has to develop and maintain a solution such as this internally.
Brook Beam | TrustRadius Reviewer

Usability

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 7.9
Based on 13 answers
I think Sauce Labs is great and I've been using them since late 2014. With that said, I'm very used to how their interface works and how to get what I need. I think if a brand new user would come in and use it, it would still be easy, but maybe not as easy as it is for me. That's why I rate this area a 9 instead of a 10. Still great though!
Randall Kelley | TrustRadius Reviewer

Reliability and Availability

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.0
Based on 6 answers
Outages with the virtual machine services or the Sauce Connect Proxy service are more frequent than would be ideal, but updates to resolutions are communicated frequently, and resolutions usually come quick.
Brook Beam | TrustRadius Reviewer

Performance

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.0
Based on 6 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Brook Beam | TrustRadius Reviewer

Support Rating

MasterControl Quality Excellence

MasterControl Quality Excellence 8.0
Based on 1 answer
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Joanne Foster | TrustRadius Reviewer

Sauce Labs

Sauce Labs 6.9
Based on 23 answers
The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.
Nancy Cheng | TrustRadius Reviewer

Implementation Rating

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 7.9
Based on 14 answers
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Nancy Cheng | TrustRadius Reviewer

Alternatives Considered

MasterControl Quality Excellence

SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
Joanne Foster | TrustRadius Reviewer

Sauce Labs

We found Sauce Labs to be better in the following:1) Better selection of mobile devices (including all the new devices)2) Supports many CI tools like Jenkins, CircleCI3) Availability of test metricsWe also had a better experience using Sauce Labs overall. It was easy to create users in the application. It is also very easy to get your existing automated test suite running on Sauce Labs.
Vignesh Viswanathan | TrustRadius Reviewer

Scalability

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.1
Based on 3 answers
The product is as scalable as your company's wallet can afford, since you are charged per unit of concurrency, where each new unit of concurrency represents another concurrent virtual machine you can spin up.
Brook Beam | TrustRadius Reviewer

Return on Investment

MasterControl Quality Excellence

  • Decreased costs related to copying documents, folders to track training, employee time replacing documents in all binders and the time to find the binders.
  • Access to current documentation is no longer limited to finding binders and having to share them.
  • Quality processes are looped in with the documentation and training to complete the circle of change required when a complaint or deviation exists.
  • Licensing can be costly as users must hold a license plus a annual maintenance fee.
Joanne Foster | TrustRadius Reviewer

Sauce Labs

  • Sauce Labs is less expensive than setting up the same amount of OS/browser combinations locally
  • But real mobile devices are too expensive, so it's cheaper to buy and set it up locally
  • But overall it's still a good investment
Dmitry Shyshkin | TrustRadius Reviewer

Screenshots

MasterControl Quality Excellence

Pricing Details

MasterControl Quality Excellence

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sauce Labs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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