What users are saying about
11 Ratings
29 Ratings
11 Ratings
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Score 8.3 out of 100
29 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Mitel MiCollab
7.3
Task Management
Mattermost
7.0
Mitel MiCollab
5.7
Gantt Charts
Mattermost
6.0
Mitel MiCollab
8.0
Scheduling
Mattermost
7.0
Mitel MiCollab
6.3
Workflow Automation
Mattermost
5.0
Mitel MiCollab
9.0
Mobile Access
Mattermost
8.5
Mitel MiCollab
6.6
Search
Mattermost
7.8
Mitel MiCollab
9.5
Visual planning tools
Mattermost
Mitel MiCollab
6.4

Communication

Mattermost
8.0
Mitel MiCollab
6.0
Chat
Mattermost
9.7
Mitel MiCollab
7.3
Notifications
Mattermost
8.7
Mitel MiCollab
7.8
Discussions
Mattermost
9.3
Mitel MiCollab
6.5
Surveys
Mattermost
7.0
Mitel MiCollab
10.0
Internal knowledgebase
Mattermost
6.0
Mitel MiCollab
4.6
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Mitel MiCollab
4.0
Integrates with GoToMeeting
Mattermost
Mitel MiCollab
1.0
Integrates with Outlook
Mattermost
Mitel MiCollab
7.0

File Sharing & Management

Mattermost
7.3
Mitel MiCollab
6.5
Versioning
Mattermost
8.0
Mitel MiCollab
Video files
Mattermost
6.4
Mitel MiCollab
7.2
Audio files
Mattermost
6.7
Mitel MiCollab
6.5
Document collaboration
Mattermost
8.6
Mitel MiCollab
5.7
Access control
Mattermost
7.6
Mitel MiCollab
6.5
Advanced security features
Mattermost
7.0
Mitel MiCollab
6.5
Integrates with Google Drive
Mattermost
8.0
Mitel MiCollab
8.0
Device sync
Mattermost
6.0
Mitel MiCollab
5.0

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Mitel MiCollab
6.3

Usability

Mattermost
7.3
Mitel MiCollab

Support Rating

Mattermost
7.8
Mitel MiCollab
7.0

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