Mattermost vs. Mitel MiCollab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattermost
Score 8.9 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Mitel MiCollab
Score 6.5 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Pricing
MattermostMitel MiCollab
Editions & Modules
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
No answers on this topic
Offerings
Pricing Offerings
MattermostMitel MiCollab
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
MattermostMitel MiCollab
Top Pros
Top Cons
Features
MattermostMitel MiCollab
Project Management
Comparison of Project Management features of Product A and Product B
Mattermost
8.3
29 Ratings
6% above category average
Mitel MiCollab
8.8
12 Ratings
12% above category average
Task Management7.418 Ratings10.06 Ratings
Gantt Charts8.310 Ratings9.02 Ratings
Scheduling8.310 Ratings9.08 Ratings
Workflow Automation7.513 Ratings9.94 Ratings
Mobile Access8.628 Ratings6.811 Ratings
Search9.225 Ratings8.98 Ratings
Visual planning tools8.812 Ratings8.05 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mattermost
8.8
31 Ratings
9% above category average
Mitel MiCollab
8.1
13 Ratings
1% above category average
Chat9.831 Ratings8.012 Ratings
Notifications8.631 Ratings8.712 Ratings
Discussions9.429 Ratings7.07 Ratings
Surveys9.018 Ratings8.02 Ratings
Internal knowledgebase8.617 Ratings9.06 Ratings
Integrates with GoToMeeting8.59 Ratings7.84 Ratings
Integrates with Gmail and Google Hangouts8.613 Ratings7.94 Ratings
Integrates with Outlook8.29 Ratings8.06 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mattermost
8.8
29 Ratings
8% above category average
Mitel MiCollab
7.9
9 Ratings
3% below category average
Versioning8.812 Ratings00 Ratings
Video files9.123 Ratings7.05 Ratings
Audio files9.123 Ratings8.97 Ratings
Document collaboration8.419 Ratings4.75 Ratings
Access control8.923 Ratings9.08 Ratings
Advanced security features8.420 Ratings9.07 Ratings
Integrates with Google Drive8.713 Ratings8.01 Ratings
Device sync9.317 Ratings9.07 Ratings
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MattermostMitel MiCollab
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Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Quickbase
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Score 9.2 out of 10
Quickbase
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MattermostMitel MiCollab
Likelihood to Recommend
9.5
(32 ratings)
8.0
(13 ratings)
Likelihood to Renew
6.8
(6 ratings)
-
(0 ratings)
Usability
6.0
(6 ratings)
9.0
(1 ratings)
Support Rating
8.0
(9 ratings)
6.4
(3 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.5
(19 ratings)
-
(0 ratings)
User Testimonials
MattermostMitel MiCollab
Likelihood to Recommend
Mattermost
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
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Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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Pros
Mattermost
  • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
  • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
  • We can create many channels and be more efficient, we enhance the internal productivity of each department.
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Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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Cons
Mattermost
  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
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Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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Likelihood to Renew
Mattermost
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
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Mitel Networks Corporation
No answers on this topic
Usability
Mattermost
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
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Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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Support Rating
Mattermost
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
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Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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Implementation Rating
Mattermost
This went as expected. No surprises or major hurdles.
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Mitel Networks Corporation
No answers on this topic
Alternatives Considered
Mattermost
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
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Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Return on Investment
Mattermost
  • Very high performing data migration functions and easy to navigate.
  • Creating analytics on multiple big data is a very simple and reliable report with multiple benefits.
  • Collaboration is effective, and easy project documentation.
  • Lead generation is excellent and easy on access control management.
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Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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ScreenShots

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.