What users are saying about
70 Ratings
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Score 8.1 out of 100
99 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Remote Administration

    Remote Desktop Services

    Feature Set Not Supported
    N/A
    8.9

    Zoho Assist

    89%
    Zoho Assist ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    File transfer

    N/A
    0 Ratings
    9.6
    96%
    10 Ratings

    Instant message

    N/A
    0 Ratings
    9.9
    99%
    11 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.3
    63%
    9 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.7
    97%
    11 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.4
    94%
    7 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    4.4
    44%
    3 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.3
    93%
    8 Ratings

    Session record

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Annotations

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Attribute Ratings

    • Remote Desktop Services is rated higher in 1 area: Likelihood to Recommend
    • Zoho Assist is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    10.0

    Remote Desktop Services

    100%
    14 Ratings
    9.1

    Zoho Assist

    91%
    11 Ratings

    Likelihood to Renew

    6.0

    Remote Desktop Services

    60%
    1 Rating

    Zoho Assist

    N/A
    0 Ratings

    Usability

    6.6

    Remote Desktop Services

    66%
    2 Ratings
    8.8

    Zoho Assist

    88%
    2 Ratings

    Performance

    5.0

    Remote Desktop Services

    50%
    2 Ratings

    Zoho Assist

    N/A
    0 Ratings

    Support Rating

    3.0

    Remote Desktop Services

    30%
    2 Ratings
    9.2

    Zoho Assist

    92%
    7 Ratings

    Ease of integration

    5.0

    Remote Desktop Services

    50%
    1 Rating

    Zoho Assist

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft

    Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
    Read full review

    Zoho Corporation

    Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
    Read full review

    Pros

    Microsoft

    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Read full review

    Zoho Corporation

    • Zoho Assist has the diagnostic support remotely handled.
    • Surveys are easily done with Zoho Assist.
    • Functioning in all systems and devices.
    • Recording of remote sessions.
    Read full review

    Cons

    Microsoft

    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Read full review

    Zoho Corporation

    • Wake on LAN is very unreliable.
    • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
    • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
    • File transfer clunky, slow and inconsistent.
    • Clients often show offline when actually available and online.
    • Copy/paste inconsistent (clipboard).
    • Initially slow to connect to clients.
    Read full review

    Pricing Details

    Remote Desktop Services

    Starting Price

    Editions & Modules

    Remote Desktop Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoho Assist

      Starting Price

      $12 per technician/per month

      Editions & Modules

      Zoho Assist editions and modules pricing
      EditionModules
      Remote Support - Standard121
      Remote Support - Professional182
      Remote Support - Enterprise283
      Unattended Access - Standard124
      Unattended Access - Professional185

      Footnotes

      1. per technician/per month
      2. per technician/per month
      3. per technician/per month
      4. 25 unattended computers/per month
      5. 25 unattended computers/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Usability

      Microsoft

      The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
      Read full review

      Zoho Corporation

      Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
      Read full review

      Performance

      Microsoft

      There are some third party tools available that allow you to manage multiple connections.
      Read full review

      Zoho Corporation

      No answers on this topic

      Support Rating

      Microsoft

      As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
      Read full review

      Zoho Corporation

      As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
      Read full review

      Alternatives Considered

      Microsoft

      We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
      Read full review

      Zoho Corporation

      Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
      Read full review

      Return on Investment

      Microsoft

      • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
      • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
      • Remote Desktop Services had no negative impacts on the business
      Read full review

      Zoho Corporation

      • It's the most cost-effective service I've found with device control features, saving money.
      • It's reliable whenever we need it.
      • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
      Read full review

      Screenshots

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