Likelihood to Recommend Pros Mikogo is well-suited and cost-effective for the small business Simple & well-designed; easy to figure out. Works best for one-on-one client support. Cons No live customer support Free version has limited features (e.g. no invite meeting allowed) Trial version only 14 days Read full review
If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
Read full review Pros Inexpensive Simple interface Menus and prompts were clear Read full review Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat. Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there. Read full review Cons I'd like to be able to record a session easier. Read full review The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform. I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings. Read full review Likelihood to Renew
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Read full review Usability
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Read full review Support Rating
I do not have any experience with Mikogo's support as I have never experienced any problem with it.
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Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Read full review Implementation Rating After a recommendation from a partner, as the system is very easy to use, we simply start. Read full review Alternatives Considered
Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best.
are a bit confusing for the novice small business person. My experience with LogMeIn has been that it's sluggish.
works great but is pricey for the small firm that mainly does one-to-one support/training. I couldn't get Zoom to work right.
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For me it was Zoom,
vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and
always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
Read full review Return on Investment Zero positive impact Spend just a little more with products like AnyDesk and get some real ROI Short term, the product can be used on a trial basis (or at least it was available as a trial) Read full review My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together. Easy to use, no login issues and is user friendly application. I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense. Read full review