What users are saying about
12 Ratings
Top Rated
41 Ratings
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Score 8.8 out of 100
12 Ratings
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Score 8 out of 100

Likelihood to Recommend

Mimecast Secure Email Gateway

For companies with larger IT departments, especially someone Exchange savvy, Mimecast is a great tool that works terrific after you set it up. Administering and managing it is easy once it's up. The initial setup of any rules or functionality is overly complicated and takes great patience and lots of support time to accomplish what you want. The ability to use the Mimecast app or website during our onsite Exchange maintenance periods is terrific and it works great for business continuity.
Debbie Johnson | TrustRadius Reviewer

Zoho Mail

If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Benjamin Jeffrey | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Mimecast Secure Email Gateway
8.7
Zoho Mail
6.7
Anti-malware
Mimecast Secure Email Gateway
9.0
Zoho Mail
2.0
Cusomizability
Mimecast Secure Email Gateway
8.3
Zoho Mail
6.0
Data Loss Protection
Mimecast Secure Email Gateway
8.6
Zoho Mail
8.0
Threat Detection
Mimecast Secure Email Gateway
9.1
Zoho Mail
8.0
Sandboxing
Mimecast Secure Email Gateway
9.1
Zoho Mail
8.0
End-to-End Encryption
Mimecast Secure Email Gateway
8.9
Zoho Mail
9.0
Management Tools
Mimecast Secure Email Gateway
8.1
Zoho Mail
6.0

Pros

Mimecast Secure Email Gateway

  • Spam detection - Mimecast does a great job of filtering spam and giving admins and users control over the sensitivity of the spam filter.
  • Email security - we love how Mimecast detects and removes malicious attachments.
  • URL & link security - all URLs within emails are scanned and re-written so that when users click on links, they are first checked for security and blocked if the destination is malicious.
  • Data loss prevention - Mimecast does a good job of scanning outgoing email for sensitive content.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • Alerts to admins and users when mail box storage is close to full.
  • Downtime is almost non existent and has been reliable in the 2 years we have used it.
  • Managing user accounts via mobile app or web browser is simple once you get the hang of it.
Benjamin Jeffrey | TrustRadius Reviewer

Cons

Mimecast Secure Email Gateway

  • Designing the disclaimers is a little bit difficult as it requires advanced HTML knowledge. Currently, there isn't a visual editor just a preview page which displays the HTML content. It would be very good if they could add this functionality in the future.
Dale Simpson | TrustRadius Reviewer

Zoho Mail

  • Navigating around the admin menus is annoying. You can't sort alphabetically or by anything really. Where most programs you can click a header to sort, Zoho Mail does not contain this functionality. You have to sort through your users page by page until you find who you are looking for.
  • Unblocking users is a common occurrence because of the extremely sensitive rules they have in place server side. They claim no mass marketing but we have several salesmen who have to send the same invoice and information to multiple people within our company and they constantly get marked as spam, blocked, then I have to unblock them.
  • Things are named strangely in the back end. There is something similar to Google's filtering for promotional emails and social emails that Zoho has tried to implement, but it is on by default and cannot be shut off for everyone in one fell swoop. You have to have every single user log into the web portal to disable "streams" or emails that Zoho decides fits a certain criteria will skip the inbox and show up in a folder called "Notifications" or "Messages" and it took a very long time for my users to get used to needing to search this additional set of folders.
Benjamin Jeffrey | TrustRadius Reviewer

Support Rating

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway 8.6
Based on 5 answers
When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Anonymous | TrustRadius Reviewer

Zoho Mail

Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Benjamin Jeffrey | TrustRadius Reviewer

Alternatives Considered

Mimecast Secure Email Gateway

There are many solutions out there that provide email security - I know Sophos and Proofpoint are other solutions we have looked into. Mimecast has been a partner for many years and has really done the job well.Barracuda is another provider that has been known for a long time for Spam, Phishing, and email security. We haven't recently evaluated this solution.
Jon Shurtliff | TrustRadius Reviewer

Zoho Mail

No answers on this topic

Return on Investment

Mimecast Secure Email Gateway

  • Encryption - Being able to assure customers/partners that virtually all outbound messages are encrypted is a great selling point.
  • Reliability - Mimecast has been incredibly reliable for us, and that is extremely important in terms of ROI. We needed a gateway that wouldn't fail us, and Mimecast definitely met that requirement
  • Ease of user access - Users constantly tell us how much they appreciate the simplicity of accessing their filtered messages, as well as the ease of blocking addresses they don't wish to receive messages from. That's exactly what we wanted, a solution that was readily available to users when they need it, and invisible to their daily lives otherwise.
Kurt Ferguson | TrustRadius Reviewer

Zoho Mail

  • We have saved a lot of money using Zoho over our previous provider for essentially the same functionality. We went from our ISP hosting our email which had insanely small storage per user and constantly had issues with delivery and are now paying less and getting the same or more in return.
  • I have had to train employees on what to look out for as emails bounce back often and if one email is sent to many users, one failed email address will stop all recipients from receiving the communication.
  • The alerts are awesome for storage capacity and allows users to manage their own inboxes and mail clients BEFORE the capacity is reached to avoid missing emails.
Benjamin Jeffrey | TrustRadius Reviewer

Pricing Details

Mimecast Secure Email Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Mail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mimecast Secure Email Gateway
9.1
Zoho Mail
8.0

Support Rating

Mimecast Secure Email Gateway
8.6
Zoho Mail
9.0

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