Miro is a web-based Collaborative Whiteboard platform that provides teams with an infinite digital canvas for visual planning, diagramming, and workflow mapping. The platform integrates a spatial user interface with automated drawing tools and natural-language processing (NLP) to structure freeform ideas into defined project workflows and database schemas.
$0
OpenAir PSA
Score 5.5 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
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Pricing
Miro
OpenAir PSA
Editions & Modules
1. Free - To discover what Miro can do. Always free
$0
2. Starter - Unlimited and private boards with essential features
$8
per month (billed annually) per user
3. Business - Scales collaboration with advanced features and security
$16
per month (billed annually) per user
4. Enterprise - For work across the entire organization, with support, security and control, to scale
contact sales
annual billing per user
No answers on this topic
Offerings
Pricing Offerings
Miro
OpenAir PSA
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Monthly billing also available at $10 per month for the Starter plan, or $20 for the Business plan.
Miro is simpler than Figma without sacrificing many features. It has also been much easier for me to share Miro boards with teammates who may not have Miro installed. With Figma, we'd often encounter issues when sharing a board with non-Figma users. Aside from getting signed up …
Miro allows for more freedom when facilitating remote lessons and workshops that require lots of participant interaction and drawing diagrams. Other diagramming tools require learning how to use it. Same with design prototyping tools.
We evaluated so many tools before jumping to Miro. Those tools would be Mural, Google Jamboard and Notions. Google Jamboard was easy to use but it was more suitable for basic brainstorming. Notion is excellent for documentation and knowledge management. Mural was a good choice …
Miro is faster to enter as a free tier and good enough for freelancers or very small teams. Also, FigJam does not include a UI library like Miro. Whimsical is the closest competitor.
There are many reasons and its different for each. FigJam provides excellent experience for design focused collaboration and it works particularly well since we are pretty invested in the Figma ecosystem. Jira and Jira product discovery are valuable for tracking execution and …
we had tried draw.io, figjam google whiteboard earlier as well so they work well for basic, but Miro is the easier and more functionality than these apps. in the Miro have the more feature like real time editing and team collaboration and remote team, so Miro is better …
Miro is well-suited to our organization, offering many features not available in the above-mentioned software. The above-mentioned software is not up to the mark compared to Miro, and Miro is better than Draw.io. So, we stopped using Draw.io and shifted to Miro.
I have used Figma and an Excel sheet to brainstorm and create diagrams. Both are useful, but I found Miro to be more flexible when working with large groups and other types of projects. What I like most about Miro is that it brings all our tasks into a single workspace, like …
Miro is far superior to Mural (and I used to be a heavy Mural user a few years ago). The rate of innovation at Miro has helped the product blow Mural out of the water.
Miro stacks below Figma for me. I only selected Miro because that is what my company uses. However, I think they chose Miro over Figma because they are more interested in collaborative features than in the prototyping that Figma prioritizes. They also probably chose Miro …
I selected Miro because it combines all work and user friendly with powerfull functionality and features. It helps to create the perfect planning, meeting with clinet or other teams, creating new disigns and diagrams.
Miro is a more flexible product than the others I've used. I find it's interference to be more flexible and feature rich while simultaneously being easier to use.
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks …
I wasn't involved in the initial purchase decision so I don't know what else we evaluated, but I imagine that we selected OA because we selected NetSuite and OA integrated well with it (same product family). We've been hearing a lot of good things with Mavenlink and will likely …
Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: …
Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel …
Our team found that OpenAir has better, increased functionality than other project management programs. Instead of using multiple softwares for time tracking, expense reports and project management, OpenAir combines all three into one. Using one tool instead of three saves us …
It was our goal to be on a single vendor solution for all aspects of our business: CRM, Project Management, and Finance. By choosing NetSuite with OpenAir PSA, we were able to eliminate the need for three other vendor solutions that required external integration among the …
We were handling concurrent project in multiple counties with multiple currencies. Netsuite handles multicurrency well. This was essential for our global operations. Because of this we chose OpenAir over Clarizen.
We came from a QuickArrow envirnoment, so going to OpenAir was the path of least resistance and it hit all the requirements. We looked at Financial Force and Changepoint. Financial Force was very intriguing because of the Salesforce platform, but not all our users are on …
Microsoft Project Server was a very complex solution and often unflexible. We needed something less complex but with power and chose OpenAir.
Verified User
Anonymous
Chose OpenAir PSA
I was not on the selection team that chose OpenAir. However, as I mentioned in my previous comments, I feel that OpenAir is a great stand alone PSA solution. For OpenSymmetry, we outgrew OpenAir and needed a solution that seemlessly integrated with Salesforce.com CRM data. …
Verified User
Anonymous
Chose OpenAir PSA
I have evaluated Clarity, ConnectWise, SAP, and Tenrox solutions. From my perspective, judging against our internal have-to-have and nice-to-have criteria, they do not offer the level of flexibility and detail our organization needed to continue to support our current service …
Verified User
Anonymous
Chose OpenAir PSA
OpenAir was the most complete solution and was strong in all areas.
Verified User
Anonymous
Chose OpenAir PSA
Oracle PAC professional services automation tool.
SAP PSA product
Features
Miro
OpenAir PSA
Project Management
Comparison of Project Management features of Product A and Product B
Miro
-
Ratings
OpenAir PSA
7.3
Ratings
5% below category average
Task Management
00 Ratings
8.00 Ratings
Resource Management
00 Ratings
7.50 Ratings
Gantt Charts
00 Ratings
8.00 Ratings
Scheduling
00 Ratings
6.00 Ratings
Workflow Automation
00 Ratings
6.00 Ratings
Team Collaboration
00 Ratings
8.00 Ratings
Support for Agile Methodology
00 Ratings
6.00 Ratings
Support for Waterfall Methodology
00 Ratings
7.00 Ratings
Document Management
00 Ratings
8.50 Ratings
Email integration
00 Ratings
7.00 Ratings
Mobile Access
00 Ratings
7.50 Ratings
Timesheet Tracking
00 Ratings
7.00 Ratings
Change request and Case Management
00 Ratings
8.00 Ratings
Budget and Expense Management
00 Ratings
7.50 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Miro is extremely user-friendly. I don't have to teach my students how to use it. Availability of an interactive whiteboard that enables the sharing of notes and ideas. The software supports both on-site and remote collaboration. The only challenge with the software is the lack of offline use.
I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.
Makes internal coordination between admin team and tutors extremely painless. It's like a single place where everyone can drop ideas, get updates and notes without loss of context which usually happens in long email threads.
Versioning and board history are handled very well, which drastically reduces the workload. They help me track how a policy or math guideline has evolved, and also make it easy to revert changes if something doesn't work.
Comments stick exactly where they are meant to, making internal reviews much clearer. Admins don't have to guess which note refers to which rule or section.
Exports are clean, so even non-Miro teammates get it instantly.
We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
The UI of many parts of the system is really poorly designed. Inputting and updating forecasts is a very time-consuming and difficult process for our PMs and it doesn't allow any type of upload from a spreadsheet (which might be easiest in absence of a decent UI).
I have extensive experience with the reporting piece of OA and have a list of notes and improvements. The entire module is very inflexible at least pieces of it are not intuitive. Easy example: If you create a custom calc with a filter on Project Type to only include hours from our customer projects (Impl and MS), but then create a report with a filter to only show hours from MS, that custom calc won't work properly. The filter logic is unable to handle multiple filters on the same field.
Specific example of a ticket we've filed but not heard back on: When you close a project, any remaining forecasts from that project remain active and show as "committed hours" against those individuals which doesn't make sense on projects that are closed. Why would you not give an option to delete any remaining forecasts when closing a project as default behavior?
Miro saves my day. I would spend at least 4x more time on documenting my projects and work without this tool. It support my day to day role and helps me be successful while saving my capacity. It is not only very easy to start working on it without additional training required, but also adapts to any use case that I might need to implement
We plan to continue our use of NetSuite OpenAir for the reasons cited already. Outside factors, behond our control, would be the only reason we would not renew -- such as an executive mandate to use the same platform going forward. If such were to happen, our Services processes would need to be revamped, as other PSA solutions do not support our current have-to-have criteria.
What elevates usability for me is how easily the software keeps everyone on the same page during the live session. When a team member is explaining a complex diagram, I can simply click on their avatar to instantly track their cursor and see the exact same perspective they are looking at, which is awesome.
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
I have not encountered events where Miro is not available. It is quite nice and reliable to be fair, even on my freemium version (startup) I don't have reliability issues. It does have sometimes where the screen refresh or "freezes" or "consumes a lot of data" and we have to rewind windows and the likes, this instances are very less
I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Easy to learn, Miro has a series of videos on YouTube that effectively taught this program to my team members and me. The program is drag-and-drop and works excellently. People pick up on how to use it efficiently, and it's great for organizing ideas more freely. This product is more challenging for some older audiences who are not accustomed to using a touchpad, but for most, it was very easy to use.
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
We looked at other tools for the freeform communication and collaboration, as well as for tracking timelines and roadmaps, and Miro was just the best overall tool because we can keep everything in one spot and our team only has to learn and one use tool, as opposed to having to log into multiple spots.
It was our goal to be on a single vendor solution for all aspects of our business: CRM, Project Management, and Finance. By choosing NetSuite with OpenAir PSA, we were able to eliminate the need for three other vendor solutions that required external integration among the disparate systems (Salesforce.com for CRM, MS Project Server for Project Management, and MS Dynamics for finance).
Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
