Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
N/A
SAP Build
Score 8.5 out of 10
N/A
SAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.
$1.82
per month per user
Pricing
Mitel MiCollab
SAP Build
Editions & Modules
No answers on this topic
SAP Build Process Automation - Standard User
$1.82
per month per user
SAP Build Process Automation - Advanced User
$15
per month per user
SAP Build Process Automation - Attended Automation
$534
per month
SAP Build Process Automation - Unattended Automation
If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.
The SAP Build Process product is best suited for managing pipelines and scrum boards without limitations. Implementation of the software is also simple, and unlimited users can connect the software with third-party systems to push codes. The software integrates well with other products, making it easy to build and deploy pipelines. The only issue with the SAP Build Process is the cost of implementation, which is far higher than that of other similar products.
The only one I can think of that has made me not continuously use SAP Build is the cost of this tool. I see it a bit higher compared to other tools that provide the same functionality for cheaper or free plans.
It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.
Although coding would be helpful for improved automation and debugging, it is not a problem for any user to create a workflow and automate things as they wish. We spend way less time on training and developing workflows ourselves. There are also features such as a screen recorder. We have guides internally to teach how to automate better.
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Compared to Mendix, we decided not to go for low code application building and in the other parts of Build, Build is stronger and better integrated with SAP. On the hand of Coding, using Build Code, gives us Joule, which understands SAP better and also have a tighter and more secure coupling with SAP services.
This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
