What users are saying about
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.1 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3 out of 100

Likelihood to Recommend

Miva

How many products are in the store? What type of products do you sell,
and do they have any variations/attributes (eg size, color, model #,
etc)? How much traffic does your store get monthly, or what are your monthly sales? What methods of
payment do you offer? What shipping methods do you offer for your
orders? Do you offer affiliate accounts? How custom of a design are you looking for?Miva is very well suited for small business to enterprise level business sites or for stores that require lots of customization
Chris Janus | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.
Scott Walker | TrustRadius Reviewer

Feature Rating Comparison

eCommerce Business Management

Miva
6.0
Shift4Shop (formerly 3dcart)
4.6
Order processing
Miva
6.0
Shift4Shop (formerly 3dcart)
5.7
Multi-site management
Miva
Shift4Shop (formerly 3dcart)
6.6
Inventory management
Miva
Shift4Shop (formerly 3dcart)
5.1
Shipping
Miva
Shift4Shop (formerly 3dcart)
3.7
Custom functionality
Miva
Shift4Shop (formerly 3dcart)
2.1

Online Storefront

Miva
Shift4Shop (formerly 3dcart)
3.2
Product catalog & listings
Miva
Shift4Shop (formerly 3dcart)
4.2
Product management
Miva
Shift4Shop (formerly 3dcart)
4.7
Bulk product upload
Miva
Shift4Shop (formerly 3dcart)
2.8
Branding
Miva
Shift4Shop (formerly 3dcart)
2.6
Mobile storefront
Miva
Shift4Shop (formerly 3dcart)
2.7
Product variations
Miva
Shift4Shop (formerly 3dcart)
4.8
Website integration
Miva
Shift4Shop (formerly 3dcart)
2.6
Visual customization
Miva
Shift4Shop (formerly 3dcart)
2.1
CMS
Miva
Shift4Shop (formerly 3dcart)
2.3

Online Shopping Cart

Miva
Shift4Shop (formerly 3dcart)
5.8
Abandoned cart recovery
Miva
Shift4Shop (formerly 3dcart)
6.7
Checkout user experience
Miva
Shift4Shop (formerly 3dcart)
4.8

Online Payment System

Miva
Shift4Shop (formerly 3dcart)
8.2
eCommerce security
Miva
Shift4Shop (formerly 3dcart)
8.2

eCommerce Marketing

Miva
Shift4Shop (formerly 3dcart)
4.6
Promotions & discounts
Miva
Shift4Shop (formerly 3dcart)
6.3
Personalized recommendations
Miva
Shift4Shop (formerly 3dcart)
2.0
SEO
Miva
Shift4Shop (formerly 3dcart)
5.4

Pros

Miva

  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Steven Seale | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Anonymous | TrustRadius Reviewer

Cons

Miva

  • Prospective and established merchants considering the Miva platform should be warned that they've recently implemented an onerous new fee when more than one person accesses the store admin area at any given time. Specifically, Miva merchants will now be on the hook for $50 per additional simultaneous user per month. If we had remained on Miva, this would have increased our annual costs of using the platform by at least $3,000, perhaps more. The president of Miva claims this is standard for SaaS e-commerce platforms, but I know of none that do and this change makes their platform incredibly unattractive for merchants who expect their business to grow in the future. Furthermore, certain third-party services can be detected by the Miva HQ tracking system as admin users, also triggering an additional seat fee.
  • Exorbitant pricing for adding some basic features that feels like a petty cash grab. For instance, we opted for the $1,000 mobile optimization package and received a bare bones mobile-friendly site with no appearance refinements aside from crudely plopping our logo at the top. They forgot to optimize a few key pages, like the product search results, and it seemed like whoever did it rushed through the work in an hour or two. Other projects they helped with went better, but there's frequently minor coding errors we've had to clean up ourselves.
  • Features released with updates practically always require developer assistance to test and properly enable.
  • Issues that should be treated as bugs are instead left for third-party modules to correct. For example, if a wholesale customer adds items to their cart before logging in, those items retain the standard retail price when the order is placed. We informed Miva tech support of this, expecting that they might look into fixing the problem, but were instead told that we should buy an add-on module that forces a cart recalculation at checkout. Why should this be the responsibility of an extra module to correct? It should be noted that a year or two ago Miva purchased the Emporium Plus plugin catalog, including the cart recalculation module, yet that is still omitted from the core platform.
Anonymous | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

  • 3dcart doesn't provide enough customization options. Making it very limited for customers.
  • The layout and file structure takes some getting used to. This should be improved upon.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Miva

Miva 7.7
Based on 15 answers
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
Timothy Schneider | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

Usability

Miva

Miva 2.0
Based on 4 answers
Miva Merchant allow individual of various skills to create the perfect online store! The wizards inside Miva Merchant that has step by step allow someone with little or no programming skills to a skilled programmer who can customize to his or her heart content.
Anonymous | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
No answers on this topic

Reliability and Availability

Miva

Miva 9.0
Based on 2 answers
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
No answers on this topic

Support Rating

Miva

Miva 5.1
Based on 4 answers
An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.
Susan Petracco | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
No answers on this topic

Implementation Rating

Miva

Miva 6.0
Based on 8 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
Anonymous | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
No answers on this topic

Alternatives Considered

Miva

Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.
Anonymous | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Tracy Beers | TrustRadius Reviewer

Scalability

Miva

Miva 10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

No score
No answers yet
No answers on this topic

Return on Investment

Miva

  • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
Gordon Currie | TrustRadius Reviewer

Shift4Shop (formerly 3dcart)

  • For the subscription license of the base product, the cost isn't bad.
  • The development time is heavy, which outweighs the cost of the license
  • Small, everyday changes and updates are a lengthy affair, which means more labor hours.
  • Additional software is needed (labor + licensing) to compete with modern site platforms (CRM, Accounting, Shipping, Taxes, marketing, Abandoned cart, etc.)
Scott Walker | TrustRadius Reviewer

Screenshots

Pricing Details

Miva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Shift4Shop (formerly 3dcart)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Miva
1.0
Shift4Shop (formerly 3dcart)
2.2

Likelihood to Renew

Miva
7.7
Shift4Shop (formerly 3dcart)

Usability

Miva
2.0
Shift4Shop (formerly 3dcart)

Reliability and Availability

Miva
9.0
Shift4Shop (formerly 3dcart)

Support Rating

Miva
5.1
Shift4Shop (formerly 3dcart)

Online Training

Miva
9.0
Shift4Shop (formerly 3dcart)

Implementation Rating

Miva
6.0
Shift4Shop (formerly 3dcart)

Scalability

Miva
10.0
Shift4Shop (formerly 3dcart)

Add comparison