Miva vs. Shift4Shop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Miva
Score 3.7 out of 10
Small Businesses (1-50 employees)
Miva Merchant is a point-and-click, online store development and management system that allows merchants to build their online store through a web browser, and lets developers provide aftermarket enhancements for the online store.N/A
Shift4Shop
Score 2.5 out of 10
N/A
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.N/A
Pricing
MivaShift4Shop
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MivaShift4Shop
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMiva employs a revenue-based pricing model. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue.Shift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
More Pricing Information
Community Pulse
MivaShift4Shop
Considered Both Products
Miva
Chose Miva
Many years ago, Miva was a good eCommerce platform compared to others, typically offered by a hosting company for free or a small charge. However, it's fallen way behind the pack now and the declining interest in their system and ever increasing fees make it exceptionally …
Shift4Shop

No answer on this topic

Top Pros
Top Cons
Features
MivaShift4Shop
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Miva
8.4
1 Ratings
Shift4Shop
1.3
6 Ratings
Product catalog & listings9.11 Ratings1.56 Ratings
Product management9.11 Ratings1.76 Ratings
Bulk product upload9.11 Ratings1.14 Ratings
Branding9.11 Ratings1.15 Ratings
Mobile storefront9.11 Ratings1.06 Ratings
Product variations9.11 Ratings1.76 Ratings
Website integration7.31 Ratings1.06 Ratings
Visual customization9.11 Ratings1.06 Ratings
CMS4.51 Ratings1.05 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Miva
7.3
1 Ratings
Shift4Shop
2.1
6 Ratings
Abandoned cart recovery7.31 Ratings2.54 Ratings
Checkout user experience7.31 Ratings1.76 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Miva
9.1
1 Ratings
Shift4Shop
2.7
6 Ratings
eCommerce security9.11 Ratings2.76 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Miva
7.6
1 Ratings
Shift4Shop
1.7
6 Ratings
Promotions & discounts9.11 Ratings2.26 Ratings
Personalized recommendations6.41 Ratings1.05 Ratings
SEO7.31 Ratings2.06 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Miva
8.7
5 Ratings
Shift4Shop
1.5
6 Ratings
Multi-site management9.11 Ratings1.03 Ratings
Order processing8.05 Ratings2.05 Ratings
Inventory management9.11 Ratings2.04 Ratings
Shipping8.21 Ratings1.35 Ratings
Custom functionality9.11 Ratings1.06 Ratings
User Ratings
MivaShift4Shop
Likelihood to Recommend
1.5
(21 ratings)
1.2
(7 ratings)
Likelihood to Renew
9.1
(16 ratings)
-
(0 ratings)
Usability
4.8
(5 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.2
(6 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(9 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
MivaShift4Shop
Likelihood to Recommend
Miva
I feel that in the manufacturing and B2B space, Miva excels. They have the right talent on their team to ensure the technology works and scales with your business. From my experiences, Miva works with you to ensure that there is a fit. They are looking to build a partnership, and they have the ability to really understand your needs and uses. If you have a complex use case, or website need - Miva is the fit. There has not been anything that we have thrown at the platform that it cannot handle in some function. Their API library is constantly expanding, and we have even been able to improve tools that we wrote when we first started with Miva in the new API to get more function and speed. If you are simply looking to dropship goods, offer a very small product catalog, or not customize a template for different types of users, Miva may not be a great fit. Miva can do those things, but it really shines when you are working with large datasets of both customers, orders, products, and images.
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Shift4 Payments (formerly Lighthouse Network)
3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.
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Pros
Miva
  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
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Shift4 Payments (formerly Lighthouse Network)
  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Read full review
Cons
Miva
  • The Miva admin area hasn't been the most user-friendly in the past. However, the admin in the the upcoming new Miva Merchant 9 Release has been completely revamped, is VERY user-friendly, and is formatted for desktop as well as mobile devices.
  • Some fairly standard ecommerce functionality like Gift Certificates, Coupons, Sale Prices, etc have previously required third-party modules or template customization. However, many of these features are being built into Miva Merchant upcoming releases.
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Shift4 Payments (formerly Lighthouse Network)
  • 3dcart doesn't provide enough customization options. Making it very limited for customers.
  • The layout and file structure takes some getting used to. This should be improved upon.
Read full review
Likelihood to Renew
Miva
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
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Shift4 Payments (formerly Lighthouse Network)
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
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Usability
Miva
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
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Shift4 Payments (formerly Lighthouse Network)
No answers on this topic
Reliability and Availability
Miva
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
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Shift4 Payments (formerly Lighthouse Network)
No answers on this topic
Support Rating
Miva
I would give 10, but there were a couple of times when I was misinformed and I had to do some unnecessary work. When you have to work on every product individually and then you discover you could have done it in bulk it kind of makes you roll your eyes back. I also have an issue still with some shipping settings that no one seems to understand. But the support team is super friendly, they are trying
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Shift4 Payments (formerly Lighthouse Network)
No answers on this topic
Implementation Rating
Miva
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
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Shift4 Payments (formerly Lighthouse Network)
No answers on this topic
Alternatives Considered
Miva
Versatility and customer service. There is nothing more frustrating than being in the middle of a task and having to do tech support via a computer-generated chat box. Miva Merchant gives you a live tech support engineer 24/7.
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Shift4 Payments (formerly Lighthouse Network)
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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Scalability
Miva
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
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Shift4 Payments (formerly Lighthouse Network)
No answers on this topic
Return on Investment
Miva
  • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
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Shift4 Payments (formerly Lighthouse Network)
  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
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