What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 6 out of 100
23 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Moogsoft

It is able to perform as it is supposed to and it does a good job of what it's advertised to do, but we see other offerings with a lot more capabilities and a lot more available customizations. For example, things like predictive capabilities using machine learning and AI, in order to prevent outages.
Anonymous | TrustRadius Reviewer

OpsGenie

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
Anonymous | TrustRadius Reviewer

Pros

Moogsoft

  • Log files
  • Collection
  • Easy management
Anonymous | TrustRadius Reviewer

OpsGenie

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
Anonymous | TrustRadius Reviewer

Cons

Moogsoft

  • Automation
  • Config files
  • Ansible
Anonymous | TrustRadius Reviewer

OpsGenie

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
Anonymous | TrustRadius Reviewer

Support Rating

Moogsoft

No score
No answers yet
No answers on this topic

OpsGenie

OpsGenie 10.0
Based on 1 answer
They are fully available at all times via chat, phone, or email and follow up thoroughly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Moogsoft

I think Moogsoft was one of the first players to hit the market and really have a product that was ready for consumption, however, since then, others have taken the reigns and done a lot more, enabled a lot more, and customized a lot more to fit the use cases more properly and effectively.
Anonymous | TrustRadius Reviewer

OpsGenie

OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
Anonymous | TrustRadius Reviewer

Return on Investment

Moogsoft

  • Less time spent looking for mistakes
  • Easy data collection
  • Easy deployment
Anonymous | TrustRadius Reviewer

OpsGenie

  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
Jon Liedtke | TrustRadius Reviewer

Pricing Details

Moogsoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpsGenie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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