What users are saying about
2 Ratings
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Top Rated
147 Ratings
2 Ratings
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Score 6 out of 100

PagerDuty

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Top Rated
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Moogsoft

It is able to perform as it is supposed to and it does a good job of what it's advertised to do, but we see other offerings with a lot more capabilities and a lot more available customizations. For example, things like predictive capabilities using machine learning and AI, in order to prevent outages.
Anonymous | TrustRadius Reviewer

PagerDuty

PagerDuty is well suited for automated and manual notifications to on-call personal. It has made our on-call notifications much more reliable. We've been able to push the management of the on-call schedules to the individual teams rather than have the service operations center try to manage every team's schedule. PagerDuty has many integrations such as Slack that allow for higher productivity.
Anonymous | TrustRadius Reviewer

Pros

Moogsoft

  • Log files
  • Collection
  • Easy management
Anonymous | TrustRadius Reviewer

PagerDuty

  • Great scheduling capability. You can define very precise schedules for your agents and PagerDuty will condense that down into a simple on-call schedule.
  • PagerDuty will integrate with just about anything. They have a fantastic API and a huge library of integrations already built, plus the ability to use good old email.
  • The live call routing feature, while an extra add-on, is an awesome extension to PagerDuty.
Anonymous | TrustRadius Reviewer

Cons

Moogsoft

  • Automation
  • Config files
  • Ansible
Anonymous | TrustRadius Reviewer

PagerDuty

  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Moogsoft

No score
No answers yet
No answers on this topic

PagerDuty

PagerDuty 9.2
Based on 4 answers
Understanding when the customer experience is degraded is essential to our business. Everyone understands how to use PagerDuty and it is integrated with our playbooks for responding to emergencies. PagerDuty is reliable, and provides the features we require.
Anonymous | TrustRadius Reviewer

Usability

Moogsoft

No score
No answers yet
No answers on this topic

PagerDuty

PagerDuty 9.9
Based on 3 answers
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
Dawud Bey | TrustRadius Reviewer

Support Rating

Moogsoft

No score
No answers yet
No answers on this topic

PagerDuty

PagerDuty 9.0
Based on 66 answers
I can reach support via email or online chat functionality. It helped me in the initial configuration and also how to best setup. The response time is very fast for any question I brought forward. The support analysts were very knowledgeable about the products and its functionality. They were respectful of what stage of use the customer is at.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Moogsoft

I think Moogsoft was one of the first players to hit the market and really have a product that was ready for consumption, however, since then, others have taken the reigns and done a lot more, enabled a lot more, and customized a lot more to fit the use cases more properly and effectively.
Anonymous | TrustRadius Reviewer

PagerDuty

When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management was still very early and it was not a core strength. In comparison, event/alert management is a core competency of the other platforms. However, in the other platforms lacked automated on-call capabilities or partnered with PagerDuty to deliver the capability. To carry two solutions didn't make financial sense at the time. Therefore, we went down the path of PagerDuty leveraging the beta event management capabilities. Since then, the event management capabilities are very sound and exactly what we need.
Anonymous | TrustRadius Reviewer

Return on Investment

Moogsoft

  • Less time spent looking for mistakes
  • Easy data collection
  • Easy deployment
Anonymous | TrustRadius Reviewer

PagerDuty

  • Alerts can advise technology staff of an outage before users find out... this facilitates user productivity
  • User satisfaction... they have a sense they can reach support staff anytime and bypass service desk queues
  • Reduce cost of overtime for support staff by allowing us to rotate schedules and not have everyone on-call
Anonymous | TrustRadius Reviewer

Pricing Details

Moogsoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PagerDuty

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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