What users are saying about
83 Ratings
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Top Rated
117 Ratings
83 Ratings
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Score 7.8 out of 100

SolarWinds Pingdom

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Top Rated
117 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • SolarWinds Pingdom is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.4

N-able RMM

64%
28 Ratings
8.9

SolarWinds Pingdom

89%
64 Ratings

Likelihood to Renew

N-able RMM

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

9.4

N-able RMM

94%
2 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

N-able RMM

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

7.2

N-able RMM

72%
2 Ratings
8.1

SolarWinds Pingdom

81%
59 Ratings

Likelihood to Recommend

N-able

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
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SolarWinds

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
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Pros

N-able

  • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
  • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
  • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
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SolarWinds

  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
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Cons

N-able

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
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SolarWinds

  • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
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Pricing Details

N-able RMM

Starting Price

Editions & Modules

N-able RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Pingdom

    Starting Price

    $14.95 per month

    Editions & Modules

    SolarWinds Pingdom editions and modules pricing
    EditionModules
    Synthetic Monitoring101
    Real User Monitoring102
    EnterpriseCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    View Pricing Details

    Likelihood to Renew

    N-able

    No answers on this topic

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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    Usability

    N-able

    The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
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    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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    Performance

    N-able

    No answers on this topic

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
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    Support Rating

    N-able

    The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
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    SolarWinds

    Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
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    Alternatives Considered

    N-able

    SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
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    SolarWinds

    1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
    2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
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    Return on Investment

    N-able

    • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
    • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
    • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
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    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
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