What users are saying about
159 Ratings
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Top Rated
265 Ratings
159 Ratings
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Score 7.4 out of 100

New Relic

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Top Rated
265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Nagios Core is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • New Relic is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

7.5

Nagios Core

75%
42 Ratings
8.5

New Relic

85%
113 Ratings

Likelihood to Renew

9.9

Nagios Core

99%
3 Ratings
7.7

New Relic

77%
10 Ratings

Usability

4.0

Nagios Core

40%
1 Rating
5.2

New Relic

52%
5 Ratings

Availability

Nagios Core

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Nagios Core

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

7.7

Nagios Core

77%
18 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

Nagios Core

N/A
0 Ratings
5.8

New Relic

58%
9 Ratings

Configurability

Nagios Core

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

Nagios Core

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

Nagios Core

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

Nagios Core

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

Nagios Core

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

Nagios Enterprises

Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
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New Relic

New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
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Pros

Nagios Enterprises

  • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
  • Hardware and device monitoring are easy to set up with proper parameters.
  • Notification to key staff to be able to respond quickly makes issues go away faster.
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New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
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Cons

Nagios Enterprises

  • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
  • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
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New Relic

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
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Pricing Details

Nagios Core

Starting Price

$0

Editions & Modules

Nagios Core editions and modules pricing
EditionModules
Single LicenseFree1
Single LicenseFree2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

New Relic

Starting Price

$0

Editions & Modules

New Relic editions and modules pricing
EditionModules
Standard991
ProContact sales team2
EnterpriseContact sales team3
Telemetry Data Platform0.254
Incident Intelligence0.505
Free (Forever)06

Footnotes

  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. none
  4. per month per extra GB data ingest (after first free 100GB per month)
  5. per month per event (after first 1000 free events per month)
  6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Nagios Enterprises

We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
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New Relic

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability

Nagios Enterprises

The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
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New Relic

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Reliability and Availability

Nagios Enterprises

No answers on this topic

New Relic

we have never had any down time issues!!!
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Performance

Nagios Enterprises

No answers on this topic

New Relic

there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Support Rating

Nagios Enterprises

I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
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New Relic

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Implementation Rating

Nagios Enterprises

No answers on this topic

New Relic

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered

Nagios Enterprises

Because we get all we required in Nagios [Core] and for npm, we have to do lots of configuration as it is not as easy as Comair to Nagios [Core]. On npm UI, there is lots of data, so we are not able to track exact data for analysis, which is why we use Nagios [Core].
Read full review

New Relic

New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
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Scalability

Nagios Enterprises

No answers on this topic

New Relic

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
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Return on Investment

Nagios Enterprises

  • With it being a free tool, there is no cost associated with it, so it's very valuable to an organization to get something that is so great and widely used for free.
  • You can set up as many alerts as you want without incurring any fees.
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New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
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